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General
Why should I purchase the Flight Protection Plan (Continental U.S.)? What does the Flight Protection Plan (Continental U.S.) cover? Will my current home, renters, or credit card policies cover my trip? Who can I contact for more information? Enrollment When is payment for the plan due? How do I enroll in the Flight Protection Plan (Continental U.S.)? When does coverage go into effect and will it cover me for the entire length of my trip? I am not a resident of the U.S. or Canada. Can I purchase the plan? Claims What happens if I need to cancel my trip? How do I file a claim? Definitions/Exclusions Who is considered an "Immediate Family" member under the plan? Are there exclusions? Is there a Pre-Existing Condition Exclusion? See Answers to these frequently asked questions below. Why should I purchase the Flight Protection Plan (Continental U.S.)? You’ve saved, you’ve waited, and now you’re all set to go on the trip of your life. Preparing for your trip should include covering yourself against unfortunate occurrences that may interfere with even your best-laid plans. By purchasing the Flight Protection Plan, you may be reimbursed for covered cancellation or interruption penalties. Unexpected situations can happen to anyone, even immediate family members that are not traveling with you, and provide you with a reason you might need to cancel or interrupt your trip. Did you know that the Flight Protection Plan can reimburse covered expenses if: What does the Flight Protection Plan (Continental U.S.) cover? The Flight Protection Plan includes coverage for Trip Cancellations and Trip Interruptions. If you must cancel or interrupt your trip for a covered reason, the plan provides coverage for covered penalties and expenses up to the cost of your originally booked flight. In the event of an interruption, covered benefits include the new airfare paid, less the value of an unused return travel ticket, to return home or rejoin your trip (up to a maximum of the cost of the originally booked flight). Covered reasons include illness, injury or death to you, a traveling companion or an immediate family member. Additional covered reasons for cancellation include jury duty, the issuance of a subpoena for court or administrative hearing, having a home made uninhabitable by a natural disaster, hijacking, quarantine, and being involved in a documented traffic accident en route to departure. Please refer to the Description of Coverage for full details. There is no Pre-existing Condition Exclusion in the Flight Protection Plan. Will my current home, renters, or credit card policies cover me during my trip? Most people don't have any insurance coverage at all for penalties incurred when they need to cancel their flight. It is not a typical coverage found in homeowners and renters policies. Likewise, most credit cards do not offer trip cancellation coverage; however, check your documentation carefully to see if yours might. Who can I contact for more information? You may call BerkelyCare, the plan administrator, with any questions regarding the Flight Protection Plan (Continental U.S.). Their CustomerCare representatives will be happy to assist you. Via email: expedia@berkely.com Via phone: 1-800-954-4968 or 516-342-2500
Via mail:
BerkelyCare P.O. Box 9022 300 Jericho Quadrangle Jericho, NY 11753
Office Hours:
8AM-10PM (EST), Monday-Friday 9AM-5PM (EST), Saturday This plan was designed and administered by BerkelyCare, a division of Affinity Insurance Services, Inc. in all states except: AIS Affinity Insurance Agency, Inc. in CA/MN/OK; and AIS Affinity Insurance Agency in NH and NY. Claims are administered by BerkelyCare, a division of Affinity Insurance Services, Inc. in all states except: Aon Direct Insurance Administrators in CA; AIS Affinity Insurance Agency, Inc., in OK; and AIS Affinity Insurance Agency in NH and NY. CA Insurance License # 0795465. When is payment for the plan due? The plan must be purchased when your flight is purchased. How do I enroll in the Flight Protection Plan? The option to enroll is presented to you in the Featured Activities and Services section online while booking your ticket. If you would like to purchase the Flight Protection Plan, simply select it and the cost of the plan is automatically included in the total amount due for your trip. Simply pay the amount indicated to purchase the plan. When does coverage go into effect and will it cover me for the entire length of my trip? The Trip Cancellation coverage takes effect upon receipt of the required plan cost by Expedia. The Trip Interruption Coverage takes effect at 12:01 AM on your scheduled departure date and location. The plan will cover you for the entire length of your Expedia-booked ticket. I am not a resident of the U.S. or Canada. Can I purchase the plan? The Flight Protection Plan is available only to U.S. and Canadian residents who book their travel arrangements with Expedia. What happens if I need to cancel my trip? Please contact Expedia and BerkelyCare as soon as possible in the event of a claim, as the insurer will not reimburse you for any additional charges incurred due to a delay in notifying Expedia of your cancellation. BerkelyCare will then forward you the appropriate claim form in order to file a claim. How do I file a claim? You may request a claim form online via www.travelclaim.com or alternatively, call BerkelyCare, the plan administrator, at 1-800-954-4734 from 8:00 am to 10:00 pm EST Mon-Fri or 9:00 am to 5:00 pm EST Sat. Please note that you may want to have a copy of your Expedia invoice handy as there are some details that will be needed in order to initiate your claim. This information includes your travel dates, date of cancellation, booking number, and some brief information regarding your reason for cancellation or interruption. Important: Be sure to also contact Expedia to notify them of cancellations, as well as to avoid additional expenses due to late reporting. Who is considered an "Immediate Family" member under the plan? Our definition of "Immediate Family" is quite broad. It’s not just the family members who reside with you. "Immediate Family" includes: parents, spouses, domestic partners, grandparents, siblings, siblings-in-law, children, grandchildren, aunts, uncles, nieces, nephews, and business partners. See the Definitions section of the Description of Coverage for a full listing. Are there exclusions? Certain restrictions do apply. For example, the coverage in the plan does not provide duplicate payments if there are other sources of reimbursement available. Please see the Description of Coverage for a full list of exclusions. Is there a Pre-Existing Condition exclusion? The Flight Protection Plan does not have a pre-existing condition exclusion. This is only a brief description of the coverage available under the Policy. The Policy may contain certain reductions, limitations, exclusions and termination provisions. Full details of coverage are contained in the Policy. If there is any conflict between the contents of this document and the Policy, the Policy shall govern in all cases. All coverages may not be available in all states. Insurance underwritten by National Union Fire Insurance Company of Pittsburgh, Pa., a Pennsylvania insurance company, has its principal place of business at 70 Pine Street, New York, New York 10207. It is currently authorized to transact business in all states and the District of Columbia. NAIC No. 66842. |
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