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| Working with Itineraries |
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When you use Expedia to make a reservation or tell us you want to save information, the details about
a flight, car rental, or hotel room are stored in an itinerary for you. An itinerary is like a folder that holds
the flight, car rental, and/or hotel information for each trip.
You may keep up to 20 itineraries. If you already have 20 and
want to add a new itinerary, you'll be prompted to delete one of your
existing itineraries. View your initneraries 
Click a topic below to quickly find the information you want.
Starting a new itinerary
To start planning a trip, click the Flight Wizard, Car Wizard, or
Lodging Wizard links anywhere on Expedia. You can save information on
any flight, rental car, or hotel room that interests you, or any item that
has been reserved or ticketed, in an itinerary.
Viewing an itinerary
You can always view a list of your itineraries, by clicking the My Itineraries link found in the upper right corner of most pages on the site.
To open and view an itinerary, click the itinerary name. This page will display the information that you added to your itinerary while using Expedia, including the item status and confirmation numbers.
Itineraries are named with the first destination and date of departure.
For example, you might have an itinerary named Vancouver, BC
Saturday, March 1, 2008, in which you have a flight reservation and
a rental car reservation; an itinerary named Paris, France Thursday,
May 1, 2008 in which you have a flight reservation and a hotel
reservation; and an itinerary named Seattle, WA Sunday, March 16,
2008 in which you have only a rental car reservation.
You can view or change the information in an itinerary unless your
trip is in progress, and you can always delete an itinerary that
contains information you no longer want by clicking Delete
below each item, or by clicking Delete on the
Options menu.
Flight, car, and hotel status
Above each itinerary item (flight, rental car, or hotel room information), you'll see the status of that item. The status of an item may be:
- Not reserved, which indicates that you have done one of the following:
- Saved information about a flight by clicking Save this
information in an itinerary while using Flight Wizard. You
have not reserved a seat or purchased an airline ticket
on any flight. Flight availability is not guaranteed until you
have completed a reservation, while fares are not guaranteed
until your ticket is purchased. To reserve or purchase your
ticket, click Reserve this ticket or Purchase this
ticket below the flight item.
- Saved information about a rental car by clicking Save
this information in an itinerary while viewing the Car
Details page. You have not reserved the rental car and
car availability and rates are not guaranteed until reservation.
To begin a reservation process, click Reserve this car
below the car item.
- Saved information about a hotel room by clicking Save
this information in an itinerary while using Lodging Wizard.
You have not reserved the hotel room, and room
availability and rates are not guaranteed until you reserve
the room. To reserve the room, click Reserve this hotel
below the hotel item.
- Reserved, which indicates that you have done one of
the following:
- Reserved a seat on a flight by clicking
Reserve until midnight tomorrow
while using Flight Wizard. You have reserved seats and supplied
credit card information to
reserve
an airline ticket.
Your confirmation number is displayed beneath the flight and
status information. Note: Fares are not guaranteed until your
tickets are issued.
Reservations are only kept until midnight of the day
following the day you supply your credit card.
- Reserved a rental car by clicking Reserve in Car Wizard
and by supplying credit card information. If you cannot pick up
your car on the specified date, you must cancel your car
reservation or the rental car company may impose a "no-show" charge.
- Reserved a hotel room by clicking Reserve in Lodging Wizard
and by supplying credit card information. If you cannot check
into your room on the specified date, you must cancel your room
reservation in advance to avoid a cancellation charge. To view
the hotel's cancellation policy, click Detailed view in
the left margin.
- Pending (cars and hotels only), which indicates that a
confirmation number has not been received and you should check back
within 24 hours.
- Purchased (flights only), which indicates that your
airline tickets have actually been issued and are being or
have been delivered. If you cannot use the ticket(s) as
reserved, you must return the tickets to Expedia for a
refund or exchange. Some tickets may not be refundable and
can only be used in exchange for another trip. In some
instances, cancellation charges may apply.
Working with each item
Depending on the status of each item, you may want to perform one
or more actions using the links below them. The links that appear
depend on the state (purchased, reserved, or not reserved) of the item. Any of the following links may be present.
- Purchase appears beneath unreserved and
reserved flights. This link will start the appropriate wizard
so you can supply credit card and other information to make a
ticket purchase. During the purchase process, you may be
notified that previously selected flights are no longer
available or that the price has changed.
- Reserve appears beneath
unreserved items. This link will start the appropriate wizard
so you can supply credit card and other information to make a
reservation. During the reservation process, you may be
notified that previously selected flights, cars or hotels are
no longer available or that the price has changed.
- Change appears beneath
unreserved items. This link will start the appropriate wizard
so you can change dates, destinations, and other pertinent
details of your trip as necessary.
- Delete appears beneath
unreserved items. This link will remove an unreserved item
from your itinerary. A message will confirm that you want to
delete the item. For more information, see
help about deleting or canceling your reservations.
To cancel or change a reservation, use the following links.
- To cancel a flight purchase, click Cancel this
purchase beneath a flight item. When clicked, this link
will display a message with instructions on how to cancel
the purchase. You must return any printed tickets that you
have received to our agents before your account will be
credited with any refunds due. Cancellation charges may apply.
- To cancel a reserved rental car or hotel, click Cancel
this reservation. This link will display a message box that
asks you to confirm that you want to cancel the reservation, and
gives you the option of canceling other reservations in the same
itinerary. Cancellation charges may apply.
- To change a reservation, click Change this
(flight/car/hotel) beneath itinerary items that are reserved
but not purchased. This link takes you back to the appropriate
wizard, so that you can change some element of your itinerary
item. For example, you might want to change the date of a
reserved flight or the type of rental car. Changes may result in
new prices or in change fees.
Making additions, changes, or deletions
For general information, see the items below. For more detailed steps on making changes to various itineraries, see Itinerary Changes and Cancellations.
- Add a flight reservation by selecting the airplane icon or link below the itinerary summary at the top of your itinerary page. This begins the search for a flight. If you already have a flight on your itinerary, this icon and link are not available.
- Add a car rental by selecting the car icon or link below the itinerary summary at the top of your itinerary page. This begins the search for a rental car. If you already have a car rental on your itinerary, this icon and link are not available.
- Add a hotel reservation by selecting the hotel icon or link below the itinerary summary at the top of your itinerary page. This begins the search for a hotel. If you already have a hotel on your itinerary, this icon and link are not available.
- Delete an itinerary item by selecting the “Delete this flight”–or whatever item you want to remove (flight, car, hotel, activity)–link at the bottom of the item section.
- E-mail an itinerary to other people by selecting the “E-mail itinerary” link in the Trip Tools section to the left of your itinerary.
- Delete an itinerary by selecting the “Delete itinerary” link in the Trip Tools section to the left of your itinerary.
- Change an itinerary name by selecting the “Change name” link next to the current itinerary name at the top of the page.
Making immediate changes to purchased or ticketed itineraries
If you need to make immediate changes to your itinerary, or if you
have lost your airline tickets, contact Expedia immediately at the
telephone number listed on your itinerary.
Customer support
With Expedia, you're guaranteed customer service 24 hours a day, seven days a week. You can use our
feedback form
to send us e-mail for help at any time. We always put our toll-free telephone number at the top of your itinerary. You can also find our number on the
Customer Support page.
If you have any questions or concerns about your itinerary, our service representatives will be ready to assist you.
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