6/10 Okay
Lucie
Traveled with partner
May 7, 2024
Liked: Cleanliness, property conditions & facilities
We landed in Cozumel and had no transportation to the resort ! This was an all inclusive vacation package, disappointed. Was costly as we took a bus to the airport 16$ USA
Ferry another 45$ USA and 50$ taxi ride to the resort. Same going back home, but we rented a car till the ferry.
The hotel stated not their issue as we booked through Expedia. That was convenient for them to blame you!
The resort is beautiful and the beach is clean.
The food was fair, we ate at the buffet most nights, as the restaurants were not great!
One restaurant served us our appetizer and main dish so quick we were out of there less then 45 mins, food was already prepared and served cold. Sad that the servers do not recognize there guests and greet us. They simple are doing there job without a smile.
One server said well I am working! When I asked how are you…
Lucie
Stayed 7 nights in Apr 2024