"Rhonda greeted an exasperated "me". I realized I booked the wrong location as our navigator went in a different direction. Rhonda and I discussed my situation and options. I asked if Rhonda would call the HIExpress that I thought I booked. A Supervisor came around the counter and started, forcefully and negatively. She started telling me that I cannot do this or that. I told her that Rhonda had already explained my options and that all I needed now was a call to the other HI to see if they...