4/10 Poor
Dawn M, Long Beach
Traveled with family
May 30, 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Let’s start with check in. We didn’t get the rooms promised. The young girl at check in was quite rude when I told her Ms. Decker (in an email I had) gave us two 3rd floor rooms. she said, “the rooms have already been assigned.” She couldn’t care less that we were there or paying customers and pretty much just ignored my request completely. (Maybe she’s not a regular there as I never saw her again).
The other ladies at the front after check in, later in the day, and the next few days, seemed very nice. All other employees at hotel seemed very friendly and kind. Housekeeping did a nice job. The rooms, however, are not nice. Not even a little bit. The shower curtain smelled horrific. The water pressure was about zero. You can hear everything in adjacent rooms. The only plus, is the bed and pillow were somewhat comfy.
The bartender women were very rude, more interested in doing shots and helping their friends than helping paying customers. So we went to the grocery and got our own booze, because who wants rude??
The bar music the first 3 days was loud and obnoxious and NOT the music we’d want to hear on a tropical island.
The ferry ride and drivers, especially Noel(sp) were pretty great. Super accommodating and helpful!
I think the hardest part of the hotel is knowing how GREAT it COULD be, but isn’t. All in all,we won’t be staying there again. Also, the beach was nice, but we saw way nicer beaches on island.
Dawn M
Stayed 5 nights in May 2024