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The Ritz-Carlton, Macau

5.0 star property
Luxury hotel with 3 restaurants connected to a shopping center in Cotai

Choose dates to view prices

your current months are June, 2024 and July, 2024.
June 2024
July 2024

Photo gallery for The Ritz-Carlton, Macau

Outdoor pool
City view
Suite, 1 Double Bed | 1 bedroom, premium bedding, minibar, in-room safe
3 restaurants, breakfast, lunch, dinner served; Chinese cuisine
Exterior
Reviews
9.6

Exceptional

Popular amenities

  • Pool
    PoolPool
  • Free airport shuttle
    Free airport shuttleFree airport shuttle
  • Breakfast available
    Breakfast availableBreakfast available
  • Free WiFi
    Free WiFiFree WiFi
  • Parking included
    Parking includedParking included
  • Spa
    SpaSpa
The price is $483
$556 total
includes taxes & fees
Jun 19 - Jun 20

Explore the area

Map
Estrada da Baía da Nossa Senhora da, Esperanca, Cotai, 853
  • Popular LocationCotai Strip15 min walk
  • Popular LocationVenetian Macao Casino3 min drive
  • Popular LocationCity of Dreams3 min drive
  • AirportMacau (MFM-Macau Intl.)10 min drive

Most relevant reviews

ExperimentalCarousel

10/10 Excellent

A great experience.
yufei
Nov 3, 2023
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Room options

View all photos for Premier Suite, 1 Bedroom (Club, Lounge Access)

1 bedroom, premium bedding, minibar, in-room safe

Premier Suite, 1 Bedroom (Club, Lounge Access)

  • 915 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Suite, 2 Bedrooms (Carlton, Lounge Access)

1 bedroom, premium bedding, minibar, in-room safe

Club Suite, 2 Bedrooms (Carlton, Lounge Access)

  • 1615 sq ft
  • Sleeps 5
  • 2 Double Beds

View all photos for Suite, 1 Double Bed

Suite, 1 Double Bed | 1 bedroom, premium bedding, minibar, in-room safe

Suite, 1 Double Bed

  • 1916 sq ft
  • City view
  • Sleeps 5
  • 1 Double Bed

View all photos for Suite, 1 Bedroom (Carlton)

1 bedroom, premium bedding, minibar, in-room safe

Suite, 1 Bedroom (Carlton)

  • 1076 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Suite, 1 Bedroom (Carlton, Lounge Access)

1 bedroom, premium bedding, minibar, in-room safe

Club Suite, 1 Bedroom (Carlton, Lounge Access)

  • 1076 sq ft
  • City view
  • Sleeps 3
  • 1 Double Bed

View all photos for Premier Suite, 1 Bedroom

1 bedroom, premium bedding, minibar, in-room safe

Premier Suite, 1 Bedroom

  • 915 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

Similar properties

Exterior
St. Regis Macao
Pool
Hot Tub
Spa
Free WiFi
9.6 out of 10, Exceptional, (729)
The price is $158
$182 total
includes taxes & fees
Jun 26 - Jun 27
St. Regis Macao

About the neighborhood

Cotai

Located in Cotai, The Ritz-Carlton, Macau is connected to a shopping center. Macau Fisherman's Wharf and Macau Orient Golf Club are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Flower City Garden and Seac Pai Van Park. Traveling with kids? Consider Cotai Strip and Macau Matsu.
Visit our Cotai travel guideOpens in a new window

What's nearby

  • Cotai Strip - 15 min walk
  • Cotai Arena - 15 min walk
  • Venetian Macao Casino - 3 min drive
  • Studio City Water Park - 3 min drive
  • City of Dreams - 3 min drive

Getting around

  • Macau Intl. Airport (MFM) - 11 min drive

Restaurants

  • ‪Don Quijote - ‬9 min walk
  • ‪Jin Yue Xuan - ‬7 min walk
  • ‪Tsui Wah Restaurant 翠華餐廳 - ‬11 min walk
  • ‪The Spaghetti House - ‬11 min walk
  • ‪Gosto 葡軒 - ‬7 min walk

About this property

The Ritz-Carlton, Macau

Luxury family-friendly hotel connected to a shopping center
Near Cotai Strip and Venetian Macao Casino, The Ritz-Carlton, Macau provides a free roundtrip airport shuttle, free water park access, and a poolside bar. Treat yourself to a deep-tissue massage, Ayurvedic treatments, or a body scrub at The Ritz-Carlton Spa, Macau, the onsite spa. At the 3 on-site restaurants, enjoy breakfast, brunch, lunch, dinner, and a Michelin star rated meal. Free in-room WiFi is available to all guests, along with shopping on site and a coffee shop/cafe.
Additional perks include:
  • An outdoor pool and a children's pool, with a lazy river
  • Free self parking
  • Buffet breakfast (surcharge), a free area shuttle, and an area shuttle
  • A children's club (surcharge), multilingual staff, and an elevator
Room features
All 230 rooms include comforts such as 24-hour room service and premium bedding, as well as thoughtful touches like pillow menus and air conditioning.
More amenities include:
  • Rollaway/extra beds (surcharge) and free cribs/infant beds
  • Bathrooms with separate tubs/showers and free toiletries
  • LED TVs with premium channels
  • Separate sitting areas, recycling, and refrigerators

Languages

Chinese (Cantonese), Chinese (Mandarin), English, French, Japanese, Korean, Portuguese, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free roundtrip airport shuttle from 9:00 AM to 11:00 PM at scheduled times
  • Free area shuttle
  • Area shuttle
  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:00 AM for a fee: MOP 418 per person
  • 3 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Bar & Lounge
  • Lai Heen
  • The Ritz-Carlton Cafe

Things to do

  • Arcade/game room
  • Children's club
  • Children's pool
  • Free water park
  • Full-service spa
  • Gym
  • Lazy river
  • Outdoor pool
  • Sauna
  • Shopping
  • Steam room

Family friendly

  • Arcade/game room
  • Children's club (surcharge)
  • Children's pool
  • Free area shuttle
  • Free crib
  • Free water park access
  • In-room refrigerator
  • Laundry facilities
  • Lazy river
  • Living room
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Separate bedroom
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Conference center
  • Meeting rooms

Full-service spa

  • 11 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Steam room
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Assistive listening devices
  • Braille/raised signage
  • Elevator (47 inch wide door)
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Lever door handles
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk (31 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • At least 80% lighting from LEDs
  • Ballroom
  • Biodegradable coffee stirrers available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • Rooftop garden
  • Smoke-free property
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Free crib
  • Pillow menu
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Towels

Entertainment

  • LED TV with premium channels
  • Pay movies

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Living room
  • Recycling
  • Safe
  • Separate sitting area
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for MOP 1500.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately MOP 418 per person
  • Rollaway bed fee: MOP 1500.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Rooms with club lounge access include benefits for single or double occupancy. Additional charges apply if occupancy is more than 2 guests.
Please note breakfast-inclusive rate plans include breakfast for a maximum of 2 adults. Additional charges apply for more than 2 adult guests.

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
No pets and no service animals are allowed at this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Ritz Carlton Macau Hotel Cotai
Ritz Carlton Macau Cotai
Ritz-Carlton Macau Hotel Cotai
Ritz-Carlton Macau Hotel
Ritz-Carlton Macau Cotai
Ritz-Carlton Macau
The Ritz Carlton Macau
The Ritz-Carlton, Macau Hotel
The Ritz-Carlton, Macau Cotai
The Ritz-Carlton, Macau Hotel Cotai

Frequently asked questions

Does The Ritz-Carlton, Macau have a pool?

Yes, this property has an outdoor pool and a children's pool.

How much does it cost to stay at The Ritz-Carlton, Macau?

As of Jun 18, 2024, prices found for a 1-night stay for 2 adults at The Ritz-Carlton, Macau on Jun 19, 2024 start from $483.29, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is The Ritz-Carlton, Macau pet-friendly?

No, pets are not allowed at this property.

How much is parking at The Ritz-Carlton, Macau?

Self parking is free at this property.

What time is check-in at The Ritz-Carlton, Macau?

Check-in start time: 3 PM; Check-in end time: midnight.

What time is check-out at The Ritz-Carlton, Macau?

Check-out is at noon.

Does The Ritz-Carlton, Macau provide a shuttle to the airport?

Yes, there's a free airport shuttle that runs 9 AM–11 PM at scheduled times.

Where is The Ritz-Carlton, Macau located?

This family-friendly Cotai hotel is located near the airport, within 1 mi (2 km) of Museum of Taipa and Coloane History, Cotai Strip, and Venetian Macao Casino. Macau Matsu and Rua do Cunha are also within 15 minutes.

Reviews

9.6

Exceptional

Rating 10 - Excellent. 148 out of 175 reviews" "
Rating 8 - Good. 17 out of 175 reviews" "
Rating 6 - Okay. 4 out of 175 reviews" "
Rating 4 - Poor. 5 out of 175 reviews" "
Rating 2 - Terrible. 1 out of 175 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.8/10

Amenities

9.8/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Vincent

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service
Stayed 1 night in May 2024

10/10 Excellent

George

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

yufei

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great experience.
Stayed 1 night in Nov 2023

10/10 Excellent

Yu Sum

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

10/10 Excellent

William

Stayed 1 night in Apr 2023

8/10 Good

joshua

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023

4/10 Poor

Crispian

Stayed 1 night in Sep 2022

10/10 Excellent

Ka Leong

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022

10/10 Excellent

Wai Mei

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service and beautiful hotel
It was a wonderful stay. From check in to check out, the service is so good! The room is spacious and clean. The decorations they arranged for my birthday and the amenities they prepared for my little daughter are thoughtful enough! I believe I will visit again in the soon future~
Stayed 1 night in Sep 2021

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Service was tops; Arun is a real Jem and went out of his way to make our stay really pleasant.
Stayed 4 nights in Nov 2019

10/10 Excellent

Chi

Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A true five star hotel with all amenities Staff smiling and quite helpful. Natalie at Conceirge was great
Stayed 2 nights in Oct 2019

6/10 Okay

Verified traveler

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It took almost an hour to check in the room, this the air conditioning was not working for the first night. The transportation accommodations were terrible, they listed “first come first serve “ but it is not available most of the time.
Stayed 2 nights in Apr 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The gold standard
RC never disappoints me =p
Stayed 1 night in Apr 2019

4/10 Poor

Verified traveler

Stayed 2 nights in Apr 2019

4/10 Poor

Verified traveler

Traveled with family
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
The staff training needs to be improved, we had been waiting for three hours to collect the rooms keys.
Stayed 2 nights in Jan 2019

10/10 Excellent

Kam Chuen David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best that they can do
Excellent service
Stayed 1 night in Dec 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018

10/10 Excellent

Grace

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Grace T
Very good!!!
Stayed 2 nights in Dec 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff
Staff was as good as any hotel I have ever visited.

4/10 Poor

Nelly

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Poor service for a such a beautiful hotel
We stayed two nights. The hotel was nice and clean, but the service - very poor, none. The room wasn't cleaned the second day, although I asked the cleaning lady to come after 40 minutes after we leave (she came very early). No fresh water was left in the room, no fresh towels, no shampoo and conditioner, the staff most of them didn't understand English. I have stayed in other Ritz Carlton hotels and everything was superb, but not in Macao, a big disappointment for us.

10/10 Excellent

HANWEN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel for Special Occasion!!!
Ritz Carlton is always the best choice for spending special moment with our loved ones!!! And always full of surprises, but one thing that need to improve is to speed up the L&F process as I waited for 30mins to get my item back!!! Overall is still my favorite brand in the world!!!

10/10 Excellent

Alcoan, HK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Stay!
The service was excellent. Checkin was fast and you don't need to stand queuing like other 5-star hotels. Got free upgrade to Carlton. The room is very spacious and has a fantastic view of the Galaxy. The staffs are all very nice. Will return for sure.

10/10 Excellent

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
a 5* hotel with 6*service

10/10 Excellent

Sau Yin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A top brand hotel in Macau
the staff serve us with heart and passion. It's my husband birthday and the hotel decorates our room with rose pedals and send us a birthday cake. this is an unforgettable experience for us.