2/10 Terrible
Amir
Traveled with family
Jun 10, 2024
Disliked: Cleanliness, amenities, property conditions & facilities
The anticipation for a luxurious stay at this five-star hotel quickly turned to disappointment and even peril. Despite boasting impressive facilities including indoor and outdoor pools, our experience was marred by several distressing incidents. Firstly, we were rudely asked to leave the indoor pool due to a swimming class for non-guests. Then, a water outage left me stranded in the shower for hours, resorting to rinsing with bottled water. The climax came when a fire broke out above our room, triggering a chaotic evacuation with inadequate alarms. Despite being closest to the danger, we were last to receive the warning. Upon returning to our smoke-filled room, the staff's response was lackluster, offering no alternative accommodation or assistance. Forced to endure the discomfort of a smoky, hot room with no AC, we were further dismayed by the hotel's refusal to provide complimentary drinks or any meaningful support. Even the breakfast, for which we paid a hefty fee, was marred by rotten eggs. The staff's insincere inquiry about our well-being during breakfast only added insult to injury. For a purportedly luxurious establishment commanding premium rates, the lack of basic amenities, safety measures, and customer care is utterly unacceptable.
Amir
Stayed 5 nights in Jun 2024