"If it wasn’t for the amazing service my partner and I received at the front desk from your concierge, We would have asked for a refund and left.
The lobby was uninviting and filled with loud teens, on arrival and departure. The photos attached to the listing on Expedia was not what we walked into… I only booked at this hotel for the soaker tub in the corner of the room, just to find that they were actively lying about it until the room was paid for. Upon arrival I showed a photo and was met...