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Reviews of Rio Hotel & Casino

3.5 out of 5
Rio Hotel & Casino
3700 W Flamingo Rd, Las Vegas, NV

Reviews

6.6
Rating 10 - Excellent. 5225 out of 17704 reviews" "
Rating 8 - Good. 3683 out of 17704 reviews" "
Rating 6 - Okay. 2865 out of 17704 reviews" "
Rating 4 - Poor. 2511 out of 17704 reviews" "
Rating 2 - Terrible. 3420 out of 17704 reviews" "

7.0/10

Cleanliness

7.0/10

Staff & service

6.4/10

Amenities

6.4/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

10/10 Excellent

Jill

Traveled with partner
Liked: Amenities
Ok for the price.
Stayed 3 nights in May 2024

4/10 Poor

Rosanna Michelle

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The room was poor quality
Stayed 6 nights in May 2024

10/10 Excellent

Yuri

Traveled with family
Liked: Staff & service, amenities
Río is a nice hotel but due to the renovation is kind of dark when walking some areas inside, swimming pools are top 10 !
Stayed 1 night in May 2024

8/10 Good

Kelly, North York

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay
Stayed 2 nights in Apr 2024

6/10 Okay

Brian

Traveled with group
It was a mediocre experience
Stayed 3 nights in May 2024

6/10 Okay

Dena

Traveled with partner
Disliked: Amenities
Parking is so far removed from the towers where your rooms are, very inconvenient. When we got to our room, there was no hand soap available and one hand towel. The alarm clock woke us up beeping during the night and construction was going on after 1 o’clock in the morning in the room above us, we got no sleep, after we paid for an Upgraded room, not happy.
Stayed 2 nights in May 2024

8/10 Good

Gabriela Nicole

Traveled with partner
Liked: Cleanliness, amenities
Disliked: Staff & service
The Rio was fantastic, the room was big, always clean, and the pool was perfect. The only thing that I didn't like was that there was not enough staff to guide you, I got lost on the way to my room. Also when doing check-in by yourself the machine won't tell u your room number and keep in mind when visiting what elevator is the right one for your room, also if really busy, they are really slow and have to wait ab 10 min.
Stayed 7 nights in Apr 2024

8/10 Good

Angelee A

Liked: Property conditions & facilities
All good
Stayed 3 nights in May 2024

2/10 Terrible

Miguel, Aurora

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We reserved a jr suite, first one we got send to as soon as we walk in there was a very loud noise like something hitting the window (we were on the 22nd floor and the whole wall was glass) and in fact there was a loose rope with a hook at the end of it that was hitting very hard our all glass wall, we called front desk and their answer was this : Ah yes your suite is on the remodelation area of the hotel but not to worry the glass won’t break” as as we were talking the window got hit again and it was so loud that the person at the front desk hear it. She continued to let us know that he could change us if we were not comfortable in that suite because he understood it was very loud since he even hear the hook hitting the window, once we were back down at the front desk I ask if they were going to send someone to fix the problem because we thought it was very probable that the window could break and he said no that , that was going on for a few days now and that they had reported before so I ask him why they send us there if they knew that there was a problem? He said well I’m not sure because I didn’t assign the room and there was no notes on it and that also other guest that had stayed there didn’t complain????
Stayed 1 night in Mar 2024
Response from Diana Thomas on May 13, 2024
Thank you, Miguel, for sharing. We sincerely apologize for the disappointing service you encountered. Our goal is to provide every guest with a great experience, and we sincerely regret to hear we've come up short. We will share your concerns with our team.

2/10 Terrible

Catherine

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Sketchy people loitering in the parking lot all hrs The room did not match the website it was old and shabby. The bell hops run of with your luggage. Did not have for over an hour. Had to look for it My boyfriend who is elderly had to lugged it to the room. By himself. Not cool at all.
Stayed 1 night in May 2024
Response from Diana Thomas on May 13, 2024
Cahterine, we would like to begin by offering our sincerest apologies for not meeting your expectations on all facets of your visit. Please know that our management teams are currently working to amend the inconsistencies you have mentioned. We truly regret that we fell short of expectations for your trip and are disheartened to know your time with us proved unsatisfactory. Your business is greatly valued and leads us to commit ourselves to more efficiently managing these issues moving forward. Should your travels bring you back to our exciting city, we hope to have the chance to restore your faith in our property. We will share your concerns with our team.

4/10 Poor

Sheccid

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024

8/10 Good

fadesha

Traveled with group, Traveled with family
A microwave would have been nice
Stayed 2 nights in May 2024
Response from Diana Thomas on May 13, 2024
Thank you, Fadeshia, for sharing. Your feedback is very much appreciated. We look forward to your next visit at Rio Las Vegas. Unfortunately, we do offer microwaves as an amenity. We apologize for the inconvenience

10/10 Excellent

Cecilia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

2/10 Terrible

Susan

Traveled with family
Disliked: Amenities, property conditions & facilities
I didn't like the fact that they charged me, a extra $50 to get another room after the first one was old, smelly, broken down furniture and dirty tub, torn or hole in the walls, dirty stained carpet. Tv stop working twice. Food wasn't good except one restaurant then charged me another $40 to stay until 4 after we didn't get to check in until after 11 on the 9th because of our flight. Flushed the toilet and the sink backed up on the last day. Didn't like the fact I was quoted one price and paying more for a room that I booked through Expedia. I will never stay at the RIO again
Stayed 3 nights in May 2024
Response from Diana Thomas on May 13, 2024
Thank you, Susan, for your rating. We are working to improve our resort to earn your 5-star review for service in all areas. Please let us know where we fell short so we can improve your next experience. We hope we can welcome you back to Rio Las Vegas on your next trip with our renovations complete for you to enjoy the reimagined Rio.

6/10 Okay

Veronica

Traveled with partner
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
The bathroom was a little rusty. The pool closes at 5pm that’s too early. Wish they would close at 7 or 8pm. The stores closed really early. I wanted to go buy stuff at 7pm and it was already closed
Stayed 2 nights in May 2024
Response from Diana Thomas on May 13, 2024
Thank you, Veronica, for sharing. We sincerely apologize for the disappointing service you encountered. Our goal is to provide every guest with a great experience, and we sincerely regret to hear we've come up short. WE will share your concerns with our team.

6/10 Okay

Roxanne

Traveled with group
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
The AC in the room wasn’t working and was hot. Besides that it was clean and nice size room.
Stayed 2 nights in May 2024
Response from Diana Thomas on May 13, 2024
Thank you, Roxanne, for taking the time to share your experience with us. . Feedback like this is critical to our future success. I have shared your concerns with the team.

10/10 Excellent

Sherrie

Traveled with family
Liked: Cleanliness, staff & service
The Big Rooms
Stayed 3 nights in May 2024
Response from Diana Thomas on May 13, 2024
Thank you, Sherrie, for staying at The Rio Las Vegas on your recent trip to Las Vegas.

8/10 Good

vallis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024

6/10 Okay

Margie Lucerito

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
No microwave no places to eat Overpriced and inconvenient
Stayed 2 nights in May 2024
Response from Diana Thomas on May 13, 2024
Thank you, Margie, for sharing. We sincerely apologize for the disappointing service you encountered. Our goal is to provide every guest with a great experience, and we sincerely regret to hear we've come up short. We will share your concerns with our team.

6/10 Okay

Maria

Traveled with partner
Liked: Amenities
Disliked: Staff & service, property conditions & facilities
The hot tub was freezing cold. There’s construction banging noises at 7am & front desk staff laughed when called to complain after two early morning banging noises.
Stayed 4 nights in May 2024
Response from Diana Thomas on May 12, 2024
Maria, we apologize for the inconvenience our renovations of the property have caused. The rooms, casino, restaurants, and pool will be completely renovated. We hope you will give us another chance and return to our hotel in the future.

4/10 Poor

Ernestina

Traveled with family and small children, Traveled with group, Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The rooms are very old, dusty the towels had stains. The shower was very noisy and some of the knobs on the sink don’t close properly so we heard the water running all night
Stayed 1 night in May 2024
Response from Diana Thomas on May 12, 2024
Thank you, Ernestina, for your rating. We are working to improve our resort to earn your 5-star review for service in all areas. Please let us know where we fell short so we can improve your next experience. We hope we can welcome you back to Rio Las Vegas on your next trip with our renovations complete for you to enjoy the reimagined Rio.

8/10 Good

Gregg, Lemon Grove

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Diana Thomas on May 13, 2024
Thank you, Gregg, for staying at The Rio Las Vegas on your recent trip to Las Vegas.

10/10 Excellent

robin

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed in 6 hotels, even the supposed high end ones. Rio was hands down the cleanest, nicest
Stayed 2 nights in May 2024
Response from Diana Thomas on May 12, 2024
Thank you, Robin, for taking the time to share your experience with us! We can't wait to welcome you back for another great time here at Rio Las Vegas soon.

8/10 Good

Erica Monique

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in May 2024
Response from Diana Thomas on May 13, 2024
Thank you, Erica, for staying at The Rio Las Vegas on your recent trip to Las Vegas.

8/10 Good

Melissa

Traveled with partner
Liked: Amenities
Disliked: Property conditions & facilities
The rooms that were available online isn't what room I received. There wasn't a walk-in shower and the view was more parking lot than strip. Also, the makeup mirror didn't work and the carpet was stained. Obviously, I didn't get one of the refurbished rooms. Bait and switch in my opinion. I was offered-'upgrade" upon arrival for additional fees. I guess then I would have got the room that was originally sold to me.
Stayed 1 night in May 2024
Response from Diana Thomas on May 12, 2024
Thank you, Melissa, for sharing. We sincerely apologize for the disappointing service you encountered. Looking at the 3rd party website you booked from I can see the confusion. Most of the pictures are of our remodeled rooms. We will be remodeling the tower you stayed in very soon. Our goal is to provide every guest with a great experience, and we sincerely regret to hear we've come up short. We will share your concerns with our team.

10/10 Excellent

Anna

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I didn’t like the front kiosk helpers one in particular was really rude and really sarcastic when talking and didn’t help much and kept sending everyone to the line for check in . Other then that the stay was good and the pool was even better then we expected .
Stayed 1 night in May 2024
Response from Diana Thomas on May 12, 2024
Thank you, Anna, for sharing. We sincerely apologize for the disappointing service you encountered. Our goal is to provide every guest with a great experience, and we sincerely regret to hear we've come up short. We will share your concerns with our team.

4/10 Poor

Tricia

Traveled with family
Disliked: Amenities, property conditions & facilities
My son fall asleep on one of the beds and woke to bugs crawling on him. We killed a couple. Called HouseKeeping to replace all the bedding. As we waited, we removed all the bedding into a file on the floor. An hour later and still no housekeeping. Went downstairs to ask what was taking so long to replace the bedding. And if they could do anything about the bugs. Showed them a picture and told us they could ONLY move us to a different room. We moved. Which was better room however the air conditioner was not working correctly. The room was hot.
Stayed 1 night in May 2024

8/10 Good

Judith

Liked: Cleanliness, staff & service, property conditions & facilities
First time in Vegas at the Rio It was clean and staff was awesome Will return. Judy
Stayed 5 nights in May 2024
Response from Diana Thomas on May 12, 2024
Thank you, Judith, for taking the time to share your experience with us! We can't wait to welcome you back for another great time here at Rio Las Vegas soon.

10/10 Excellent

Marshall

Traveled with group
Great
Stayed 3 nights in May 2024
Response from Diana Thomas on May 12, 2024
Thank you, Marshall, for taking the time to share your experience with us! We can't wait to welcome you back for another great time here at Rio Las Vegas soon.

8/10 Good

Titiana

Liked: Cleanliness, staff & service, property conditions & facilities
The property is older but still very clean. We had a great time and can't wait to go back!
Stayed 3 nights in May 2024
Response from Diana Thomas on May 11, 2024
Thank you, Titiana, for staying at The Rio Las Vegas on your recent trip to Las Vegas.

8/10 Good

Daniel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property and staff were great. Also like the security of the elevators. The only reason I won’t return is the pools close at 5. While on vacation we don’t wake up early,get up go eat then return. That leaves very little pool time which is a big one for us.
Stayed 2 nights in Apr 2024
Response from Diana Thomas on May 11, 2024
Thank you, Daniel, for sharing. We sincerely apologize for the disappointing service you encountered. Our goal is to provide every guest with a great experience, and we sincerely regret to hear we've come up short. We will share your concerns with our team.

4/10 Poor

David, Nappanee

Disliked: Cleanliness
Stayed 2 nights in May 2024
Response from Diana Thomas on May 12, 2024
Thank you, David, for sharing. We sincerely apologize for the disappointing service you encountered. Our goal is to provide every guest with a great experience, and we sincerely regret to hear we've come up short.

6/10 Okay

Jen Yu, Irvine

Business traveler
Liked: Staff & service, amenities
It is an old hotel. Has some hot water issue
Stayed 2 nights in May 2024
Response from Diana Thomas on May 11, 2024
Thank you, Jen, for taking the time to share your thoughts. Please know that we are working to resolve the challenges you faced. As new operators, we are currently renovating the guest rooms, casino, and more. Besides the physical appearance, we have high standards for service levels. While the transformation will take over 12 months, I hope you will reach out to me the next time you plan to visit Las Vegas. I look forward to having the opportunity to welcome you back.

10/10 Excellent

Ashley

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super nice after the remodel. Hash house and Guy Fieri’s restaurant had great good with huge portions at a decent price. Staff were very nice and always willing to help. Will definitely stay here again.
Stayed 2 nights in May 2024
Response from Diana Thomas on May 11, 2024
Thank you, Ashley, for taking the time to share your experience with us! We can't wait to welcome you back for another great time here at Rio Las Vegas soon.

10/10 Excellent

Fernando, Lamont

Liked: Staff & service
I'm from CA so walking into a place where indoor smoking is still allowed was weird to me. I feel like the pervasive smell of cigarettes made it feel cheap.
Stayed 2 nights in Mar 2024
Response from Diana Thomas on May 11, 2024
Thank you, Fernando, for sharing. We sincerely apologize for the disappointing service you encountered. Unfortunately, most hotels in Las Vegas allow guests to smoke in the casino area. And we apologize about any inconvenience or frustration this caused you during your visit. Our goal is to provide every guest with a great experience, and we sincerely regret to hear we've come up short.

10/10 Excellent

Alexus

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
I had a lovely stay, the room was very nice and clean. It is not exactly on the strip but the walk over the bridge is not bad at all. Food options were great inside the rio and around the rio. Definitely recommend
Stayed 4 nights in May 2024
Response from Diana Thomas on May 12, 2024
Thank you, Alexus, for taking the time to share your experience with us! We can't wait to welcome you back for another great time here at Rio Las Vegas soon.

10/10 Excellent

hugo

Stayed 1 night in May 2024
Response from Diana Thomas on May 11, 2024
Thank you, Hugo, for staying at The Rio Las Vegas on your recent trip to Las Vegas.

6/10 Okay

Fatemeh

Liked: Amenities
Disliked: Staff & service
We reserved a king bed but received queen beds
Stayed 4 nights in Apr 2024
Response from Diana Thomas on May 12, 2024
Thank you, Fatemeh, for sharing. We sincerely apologize for the disappointing service you encountered. Our goal is to provide every guest with a great experience, and we sincerely regret to hear we've come up short.

4/10 Poor

Ahmer

Disliked: Cleanliness, staff & service
Stayed 1 night in May 2024
Response from Diana Thomas on May 11, 2024
Thank you, Ahmer, for staying at The Rio Las Vegas on your recent trip to Las Vegas.

8/10 Good

BRANDY

Traveled with group
Liked: Cleanliness, amenities
Property was nice just not walking distance from strip.
Stayed 4 nights in May 2024
Response from Diana Thomas on May 12, 2024
Brandy, your feedback is very much appreciated. We look forward to your next visit at Rio Las Vegas.

10/10 Excellent

Eric

Liked: Cleanliness
Stayed 3 nights in May 2024
Response from Diana Thomas on May 11, 2024
Thank you, Eric, for staying at The Rio Las Vegas on your recent trip to Las Vegas.

10/10 Excellent

Tiffany

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every employee encountered was extremely helpful and pleasant. Bar staff very knowledgeable and made great food and drink suggestions.
Stayed 1 night in May 2024
Response from Diana Thomas on May 12, 2024
Thank you, Tiffany, for taking the time to share your experience with us! We can't wait to welcome you back for another great time here at Rio Las Vegas soon.

6/10 Okay

Jiri

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was okay and clean! We were asked to pay $30.00 extra per per night if we wanted an updated, refurbished room, which we thought we would get automatically. We declined and got a clean 70ish room. I didn't like that there was no shuttle to the strip! We won't be going back to Las Vegas.
Stayed 7 nights in Apr 2024
Response from Diana Thomas on May 12, 2024
Jiri, we would like to begin by offering our sincerest apologies for not meeting your expectations on all facets of your visit. Please know that our management teams are currently working to amend the inconsistencies you have mentioned. We truly regret that we fell short of expectations for your trip and are disheartened to know your time with us proved unsatisfactory. Your business is greatly valued and leads us to commit ourselves to more efficiently managing these issues moving forward. Should your travels bring you back to our exciting city, we hope to have the chance to restore your faith in our property.

10/10 Excellent

Hannah

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The casino was pretty empty, probably because it was Monday. The staff who checked me in were extremely nice and helpful. The room was really clean.
Stayed 1 night in May 2024
Response from Diana Thomas on May 12, 2024
Thank you, Hannah, for taking the time to share your experience with us! We can't wait to welcome you back for another great time here at Rio Las Vegas soon.

8/10 Good

khammonh

Liked: Cleanliness, property conditions & facilities
Free parking
Stayed 1 night in May 2024
Response from Diana Thomas on May 12, 2024
Thank you, Khammonh, for staying at The Rio Las Vegas on your recent trip to Las Vegas.

10/10 Excellent

Rita

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Off strip 15 min walk over a bridge to the action
Stayed 1 night in May 2024
Response from Diana Thomas on May 12, 2024
Thank you, Rita, for staying at The Rio Las Vegas on your recent trip to Las Vegas.

8/10 Good

Miyoung

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
저렴한 가격에 친절함
Stayed 1 night in May 2024
Response from Diana Thomas on May 12, 2024
Thank you, Miyoung, for staying at The Rio Las Vegas on your recent trip to Las Vegas.

6/10 Okay

Steve

Traveled with partner
Liked: Cleanliness
The hotel is old. The bed was comfortable. We were very unhappy that the hot tub was closed. The closed the pool at 5:00 pm. We checked in at 4:00 and didn't have a chance to use it since it was 1 night stay. Will not stay here again.
Stayed 1 night in Apr 2024
Response from Diana Thomas on May 12, 2024
Steve, we would like to begin by offering our sincerest apologies for not meeting your expectations on all facets of your visit. Please know that our management teams are currently working to amend the inconsistencies you have mentioned. We truly regret that we fell short of expectations for your trip and are disheartened to know your time with us proved unsatisfactory. Your business is greatly valued and leads us to commit ourselves to more efficiently managing these issues moving forward. Should your travels bring you back to our exciting city, we hope to have the chance to restore your faith in our property.

6/10 Okay

Miguel, Palm Bay

Liked: Staff & service
This hotel needs renovation and an update
Stayed 3 nights in May 2024
Response from Diana Thomas on May 12, 2024
Thank you, Miguel, for your rating. We are working to improve our resort to earn your 5-star review for service in all areas. Please let us know where we fell short so we can improve your next experience. We hope we can welcome you back to Rio Las Vegas on your next trip with our renovations complete for you to enjoy the reimagined Rio.

10/10 Excellent

Shemi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 2 nights in Apr 2024
Response from Diana Thomas on May 12, 2024
Thank you, Shemi, for taking the time to share your experience with us. We can't wait to welcome you back for another great time here at Rio Las Vegas soon.