Exterior

Reviews of Four Points by Sheraton Los Angeles International Airport

3.5 out of 5

Reviews

6.0
Rating 10 - Excellent. 1325 out of 5892 reviews" "
Rating 8 - Good. 1062 out of 5892 reviews" "
Rating 6 - Okay. 1119 out of 5892 reviews" "
Rating 4 - Poor. 1031 out of 5892 reviews" "
Rating 2 - Terrible. 1355 out of 5892 reviews" "

6.4/10

Cleanliness

6.8/10

Staff & service

6.0/10

Amenities

5.8/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

10/10 Excellent

Halima

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was quiet. Our room was cleaned daily with fresh towels and supplies. Very courteous staff and friendly room service and cleaning staff. The property isn’t fancy and room has no microwave or refrigerator which we would have appreciated, otherwise everything else was great. We had a wonderful stay.
Stayed 2 nights in May 2024

2/10 Terrible

Marco

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
BEWARE!!!! Do not stay at four points you will regret it. I would’ve rather spent the night in a motel or my car than this hotel. The only nice thing in this hotel is the lobby other than that it’s probably up to the same standards or worse than a motel. Walls super thin you can hear the neighbors banging on the walls at 4 in the morning. Also no complementary parking be prepared to pay $55 each day you stay at that place
Stayed 1 night in May 2024

2/10 Terrible

Carla

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The hotel look horrible, everything was damaged. Tv didnt turn on. One of the lights was glitching. The iron was broken Bathroom dirty. Everything was old.
Stayed 4 nights in May 2024
Response from Customer Service on May 16, 2024
Carla,Thank you for providing feedback about your stay. It is noted that your experience did not meet your expectations. Please be assured that our team is committed to addressing these concerns. We appreciate your input as it helps us improve.Regards,The Management Team

6/10 Okay

Zafar

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Pros: Goof shuttle service Cons: Not clean, outdated, uncomfortable bed. Overall, good for a night stay...when you are super tired between international flights and just need a bed to rest.
Stayed 1 night in May 2024
Response from Customer Service on May 16, 2024
Zafar, thank you for sharing your thoughts. It's great to hear that the shuttle service was convenient for you. Your comments about cleanliness, decor, and bed comfort are noted. We're glad our location was useful for your brief stay between flights.

6/10 Okay

Francisco

Liked: Staff & service, amenities
elevator seemed sketchy. door to room had problem closing.
Stayed 1 night in May 2024
Response from Customer Service on May 16, 2024
Francisco, thank you for sharing your feedback. We are committed to providing a pleasant experience and will look into the concerns you mentioned. Your observations are valuable to us, and we're continually striving to improve.

6/10 Okay

JIEYING

Traveled with family and small children
Liked: Cleanliness
I should in the center tower, but I got guide to the east elevator, the housekeeper help me to my room. my tissue box was wet, I called the guest services to get another box, I did ask if he knows my room number, he said yes, but I did not get my box in whole night. the shower switch is not in the correct way to show hot/cold, the room is clean, location is good.
Stayed 1 night in May 2024
Response from Customer Service on May 16, 2024
JIEYING, thank you for sharing your experience. We're glad you found the room clean and appreciated our convenient location. It’s concerning to hear about the oversight with the tissue box and the confusion with the shower switch. Your feedback is valuable as we aim to enhance our guest experience.

8/10 Good

Martin

Liked: Cleanliness, staff & service, property conditions & facilities
Getting to the hotel from the airport is lacking in Signage. Forget calling the hotel it gets you in a 800 loop. Shuttle buses aren’t posted or direct number to hotel
Stayed 1 night in May 2024
Response from Customer Service on May 16, 2024
Martin,Thank you for your feedback. We're committed to providing clear directions and improving communication for our guests. Our team is always working on enhancing the accessibility and convenience of our services. We hope to have the opportunity to welcome you back to Four Points Los Angeles International Airport.

6/10 Okay

Michael

Disliked: Cleanliness
Stayed 2 nights in May 2024
Response from Customer Service on May 16, 2024
Thank you, Michael, for taking the time to provide a rating. Your feedback is valuable to us, and we would love to hear more about your experience. We're constantly working to improve and would appreciate any additional comments you may have. Safe travels!

10/10 Excellent

He

Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel
Stayed 1 night in May 2024
Response from Customer Service on May 16, 2024
He,Thank you for your feedback! The team at Four Points Los Angeles International Airport is thrilled to know you had a good experience. We're looking forward to welcoming you back soon!

4/10 Poor

John

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024
Response from Customer Service on May 16, 2024
John, thank you for providing your feedback. We're disappointed to see that your experience did not meet your expectations. Our team strives to ensure each guest has a pleasant stay, and your comments will be taken into consideration for future improvements. We hope to have the opportunity to better serve you in the future.

6/10 Okay

Michele

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Room was clean. Towels we're clean and soft. Bed linens were fresh. No in-room hotel directory. Window blinds did not function; had to manually roll up. Room door did not close fully unless pulled firmly. Alarm went off @ 6a in adjoining room and continued to blast for at least 10 or 15 minutes. Ample parking, but so expensive! Shower had dispensers for shampoo, conditioner and body wash, but the body was container was missing. Bright bathroom lights and no night light. Helpful staff. Average hotel in an older building.
Stayed 2 nights in May 2024
Response from Customer Service on May 15, 2024
Michele, we're grateful for your feedback. We're delighted to know that you found our rooms clean, with fresh linens and soft towels. Your criticism of the window blinds and room door is well-taken, and rest assured, we consistently work on such issues to enhance guest experience. We similarly noted your comments on the alarm issue, parking, bathroom lighting, and toiletries, which we'd take into consideration. On a positive note, we're glad our team members were helpful to you. Your review greatly assists us in our mission to provide a better stay for future guests. We hope to welcome you back someday, providing an experience surpassing your last one.

8/10 Good

Daniel

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
The parking situation is outrageous. Guest shouldn’t have to pay $55 a night to stay there.
Stayed 3 nights in May 2024
Response from Customer Service on May 15, 2024
Daniel, we appreciate your feedback on the parking arrangement. While it's regrettable that the cost caused some concern, it's primarily set to ensure maximum security and convenience for our valued guests. At Four Points Los Angeles International Airport, we strive to provide a superior standard of service and your comments will aid us in improving. We're hopeful to have the opportunity to serve you better in the future.

6/10 Okay

Darren

Traveled with family
Liked: Cleanliness, staff & service
Overall not bad, definitely not worth the price. I got the Junior Suite, layout for the sitting area was horrible, have to completely turn your head to one side to watch television, so I played in the bed to relax and watch TV, but the beds are not comfortable at all. Also, a 350 security deposit is totally ridiculous for this place! 55 dollars per day to park is utterly ridiculous! More than likely I would not stay at this property again! Could stay right down the street at the Westin for a little bit more and be more comfortable.
Stayed 1 night in May 2024
Response from Customer Service on May 15, 2024
Darren, it's regrettable to learn that your stay did not meet your expectations. We apologize for any discomfort you encountered regarding the suite layout and sleeping arrangements. It's also regrettable to understand that the security deposit and parking fees were not to your satisfaction. These measures are carefully thought out to ensure the quality and safety of our guests' experiences. Based on your feedback, an alternative accommodation choice may prove to better meet your needs and we respect your decision. We wish you a more pleasant experience on your future travels.

6/10 Okay

Varun

Traveled with family
Liked: Cleanliness
The room & beds are too small. The condition of the property isn’t that great. It needs a complete renovation.
Stayed 4 nights in May 2024
Response from Customer Service on May 14, 2024
Varun, thank you for sharing your feedback. We understand that some aspects of your stay didn't meet your expectations, particularly regarding our room size and property's condition. While we constantly aim to maintain high standards, your observation suggests we have some areas to work on. We appreciate your input and will take it into consideration for the future.

8/10 Good

Paula

Liked: Staff & service
Nice place for quick trip
Stayed 3 nights in May 2024
Response from Customer Service on May 14, 2024
Paula, thank you for choosing Four Points Los Angeles International Airport. We are pleased to hear that you found our hotel suited your needs for a short visit. Your feedback is valued, and we look forward to your next trip!

8/10 Good

Charles

Liked: Staff & service, property conditions & facilities
Nice,
Stayed 1 night in May 2024
Response from Customer Service on May 14, 2024
Charles, thank you for highlighting the enjoyable experience you had at Four Points Los Angeles International Airport. We're thrilled you found our hotel to be nice. Next time you find yourself in the area, we hope to have the pleasure of welcoming you back.

6/10 Okay

Rev. Sunday

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No complimentary breakfast, not good. Guest paying for parking too much, not necessary not good. Pricing is already high otherwise just adjust prices.
Stayed 1 night in May 2024
Response from Customer Service on May 14, 2024
Rev. Sunday, thank you for sharing your thoughts. It seems you were dissatisfied with some aspects of your stay, such as the breakfast service and the parking features. While we aim to deliver good value, considering various factors sometimes these arrangements are necessary. The feedback is appreciated and will be taken into account as we work to improve our offerings. We hope to have another chance to better serve you in the future.

10/10 Excellent

Vikash

Stayed 1 night in May 2024
Response from Customer Service on May 14, 2024
Vikash, thank you for choosing Four Points Los Angeles International Airport. It seems like your stay with us went on without a hitch which we're delighted to hear. We're looking forward to providing you with another excellent experience in the future. Safe travels!

10/10 Excellent

Andres

Traveled with partner
Liked: Staff & service
Excellent quality for price, premises are in ok condition, don’t expect top of the line room. I was able to sleep perfectly sound. No trouble with AC, bathroom. Definitely will recommend. Shuttle included with room, comes and goes every 20-30 mins. Really helpful driver.
Stayed 1 night in May 2024
Response from Customer Service on May 13, 2024
Andres, it's fantastic to hear that your stay at Four Points Los Angeles International Airport provided excellent value and that you enjoyed our reliable shuttle service and helpful driver. We strive to ensure that our guests rest comfortably and your positive feedback affirms that we are succeeding in this endeavor. We look forward to serving you again the next time you're in Los Angeles.

10/10 Excellent

Josua

Liked: Cleanliness, staff & service, property conditions & facilities
Expensive parking
Stayed 4 nights in May 2024
Response from Customer Service on May 12, 2024
Josua, it's great to hear you had a five-star experience at Four Points Los Angeles International Airport. We understand considerations regarding parking, and we continuously strive to provide optimal services within the competitive market of a cosmopolitan area. We appreciate your feedback and we're looking forward to your next visit.

6/10 Okay

Alyssa

Liked: Staff & service, property conditions & facilities
This hotel was awesome but never gave me refundable deposit back after telling me it would take 3 days.
Stayed 2 nights in May 2024
Response from Customer Service on May 12, 2024
Alyssa, thank you for your feedback. It's good to hear that you found our hotel to be excellent. Regarding the deposit, it typically takes a few days for refunds to process through the banking system. If you've seen an unusual delay, we encourage you to get in touch with our team members directly so we can help resolve any potential issues. We appreciate your understanding.

2/10 Terrible

Yvette

Disliked: Cleanliness, property conditions & facilities
Checked in at around 7:30 pm and wanted to run out of this Ugly, dirty, Musky, old room We asked for another room hoping it be a bit nicer but the next rooms bathroom was even worse no microwave no fridge dinghy dirty carpet, furniture and fixtures falling apart bathroom tub was just black toilet had not been cleaned I was so disappointed It was just to late to book another room we had to be up and out by 6:30 the next day I would never recommend that place to anyone……
Stayed 1 night in May 2024
Response from Customer Service on May 13, 2024
Yvette, we regret to hear about the issues you faced during your stay. The condition you describe is not typical of the experience we strive to provide for our guests. We firmly believe in delivering a comfortable environment for all our visitors, and we're truly sorry this was not your experience. We appreciate your feedback as it gives us the opportunity to improve. We hope you consider giving us another opportunity in the future to serve you better.

6/10 Okay

LaRhonda Wilkes

Traveled with group
Disliked: Property conditions & facilities
$55 a day for parking was ridiculous, my flight was cancelled so I miss a days and I didn’t get a refund for the day I didn’t stay.
Stayed 3 nights in May 2024
Response from Customer Service on May 12, 2024
LaRhonda, thank you for sharing your concerns. We understand that parking fees can seem high, and it's unfortunate to hear about your changed plans. As policy details may vary, we invite our guests to contact us directly for the most accurate information about cancellations and refunds. We appreciate your feedback and hope to have you with us again.

2/10 Terrible

Ishmael

Disliked: Staff & service
Don’t do it! It’s not worth the stress! If I could cancel my booking, I would.
Stayed 1 night in May 2024
Response from Customer Service on May 11, 2024
Ishmael, your feedback is valuable to us. We regret to hear that your experience wasn't satisfying. We're committed to providing a comfortable and hassle-free stay, and it’s clear that we may have not met that standard this time. Please feel free to share specifics so we can address these concerns directly. Your input could help us improve for both yourself and for future guests.

8/10 Good

LEE

Business traveler
Ok
Stayed 2 nights in May 2024
Response from Customer Service on May 12, 2024
Lee, we appreciate your feedback. It's great to hear your stay at Four Points Los Angeles International Airport was satisfactory. We continually strive to exceed guest expectations and look forward to offering an even more superior experience on your next visit.

4/10 Poor

Dennis

Disliked: Staff & service
Stayed 1 night in May 2024
Response from Customer Service on May 12, 2024
Dennis, we notice that your recent stay might not have met your expectations. We strive to provide an exceptional experience to all of our guests. We welcome you to share more details about this visit so we can understand how we may improve. We appreciate your feedback.

2/10 Terrible

Doris

Disliked: Cleanliness, staff & service, property conditions & facilities
False advertising! Hotel is run down. No places to walk nearby. Heated pool is still cold and all you have to dry yourself with is hand towels. Impossible to know when shuttle runs so invariably you end up waiting for 30 minutes. Staff is well intended, but the hotel stay for us was a mess
Stayed 1 night in May 2024
Response from Customer Service on May 11, 2024
Doris, we regret to hear about your recent experience. It's disappointing that the condition of our facilities and amenities didn't meet your expectations. We strive to maintain the pool temperature at a comfortable level, and we're sorry that this wasn't the case during your visit. We understand that waiting for transport services can be frustrating. As for your feedback about the size of the pool towels provided, we take it into serious consideration in our efforts to improve our guest experience. It's good to hear that our team members meant well despite the challenges. We sincerely hope to be given another chance where we can exceed your expectations on your next visit.

8/10 Good

Pascale, Dallas

Liked: Staff & service
Stayed 1 night in May 2024
Response from Customer Service on May 12, 2024
We appreciate you sharing this positive rating, Pascale!The comfort of our guests is important to us so we can't wait to see you back again at Four Points Los Angeles International Airport. We want to share an even more enjoyable experience with you next time.

10/10 Excellent

Lakeisha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Customer Service on May 11, 2024
Lakeisha, it's great to hear that your stay at Four Points Los Angeles International Airport was pleasing. We appreciate your rating and are thrilled to have been able to provide an exceptional experience. Your feedback means a lot to us. Looking ahead, we hope to welcome you back again in the future!

4/10 Poor

Eduardo

Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Customer Service on May 11, 2024
Thank you for sharing your feedback, Eduardo.It's regrettable that your experience with us didn't exceed your expectations. We hope you allow us to host you again soon so we can share a more positive experience with you soon.

4/10 Poor

Suketu

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The property is quite old and requires a lot of maintenance. The air conditioning was not functioning properly and the room had an unpleasant odor. There was also an issue with the shower tub draining.
Stayed 1 night in May 2024
Response from Customer Service on May 10, 2024
Suketu, we regret to hear that your stay did not meet expectations. Please accept our apologies for the inconvenience you experienced with the room's facilities and aesthetics. We recognize the importance of a fully functional bathroom and proper climate control for an enjoyable stay, and we're sorry yours was not up to our standard. We've noted your feedback and will ensure our team members take steps for future guest experiences. We hope you'll give us another opportunity to serve you better.

10/10 Excellent

LYNN

Liked: Cleanliness, staff & service, property conditions & facilities
Easy go to gor airport travel. Reasonable.
Stayed 1 night in May 2024
Response from Customer Service on May 10, 2024
Lynn, thank you for sharing your wonderful experience at Four Points Los Angeles International Airport. We're delighted you found our location ideal for airport travels and appreciated our reasonable rates. Your feedback is valuable to us, and we can't wait to welcome you back during your next visit!

6/10 Okay

John

Liked: Cleanliness, staff & service
Stayed 3 nights in May 2024
Response from Customer Service on May 10, 2024
John, it seems you had a mixed stay with us recently. We're always open to feedback as it helps us improve and ensures better future visits. We hope you'll consider us again as we continually aim to provide superior accommodation and service.

6/10 Okay

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Customer Service on May 10, 2024
We appreciate you taking the time to share your feedback, Thomas.We regret that your experience with us was anything less than ideal. We look forward to sharing a more enjoyable experience with you soon.

10/10 Excellent

Soheil

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Too expensive parking fee
Stayed 3 nights in Mar 2024
Response from Customer Service on May 9, 2024
Soheil, we appreciate your feedback. It's wonderful to hear that your experience at Four Points Los Angeles International Airport was positive overall. We understand your concern about the parking fee and assure you that our prices are competitive for the area. We look forward to welcoming you back during your next visit.

8/10 Good

joseph

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Check in was good. This property needs an upgrade. I was unaware that they charge for parking(daily $55). I found hair in the bathroom from the previous person. We found a lot of dust under the air conditioning. The curtains on the wall were filthy(white curtain). Ice machine was not working on my floor and had to go up two more floors for ice.
Stayed 1 night in May 2024
Response from Customer Service on May 9, 2024
Joseph, thank you for sharing your feedback. We're pleased to know the check-in process met your expectations. Our team members continuously strive to maintain a pleasant and comfortable environment for all guests. We acknowledge your observations, specifically regarding cleanliness and the inconvenience with the ice machine. Going forward, we are committed to closely monitoring such aspects to ensure a better stay for our guests. We regret any misunderstanding regarding parking charges; we try to make this information as clear as possible. We look forward to showing you our improvements on your next stay.

2/10 Terrible

Bruce

Stayed 2 nights in Apr 2024
Response from Customer Service on May 9, 2024
Bruce, it's regrettable that your recent stay didn't meet your expectations. We firmly believe that feedback is crucial to improve on our services. If you'd like to discuss your experience in more detail, feel free to reach out to our team directly. We'd truly appreciate the opportunity to make things right and regain your faith in us.

8/10 Good

KEI

Liked: Cleanliness, staff & service
Stayed 1 night in May 2024
Response from Customer Service on May 9, 2024
Kei, it's fantastic to see a high rating for Four Points Los Angeles International Airport. We hope you had a memorable and comfortable stay. We really appreciate your patronage and hope to host you again in the near future. Safe travels!

6/10 Okay

Maria

Disliked: Property conditions & facilities
Stayed 2 nights in May 2024
Response from Customer Service on May 9, 2024
Maria, thank you for taking the time to rate your stay. Your feedback is valuable and helps us in our continuous effort to improve our services. In case you have any specific comments or suggestions, please don't hesitate to share them. We hope to serve you again in the future.

2/10 Terrible

Taneisha

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Rundown dirty is all I can say, parking is $55 a night.
Stayed 1 night in May 2024
Response from Customer Service on May 7, 2024
Taneisha, it's regrettable to hear about your recent visit. We strive to provide a relaxing environment, so it's troubling to know this wasn't the case. Also, the cost of parking is determined by external factors, and we understand its possible impact. We're continually making improvements and appreciate your input. We hope you will consider giving us another opportunity to serve you better in the future.

10/10 Excellent

Holly

Traveled with family and small children
All good
Stayed 1 night in May 2024
Response from Customer Service on May 7, 2024
Holly, it's wonderful to read your positive comment regarding your stay at Four Points Los Angeles International Airport. We are thrilled everything went smoothly and look forward to having you with us again in the near future.

2/10 Terrible

kalyan

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Concierge was never at desk. Security doesn't answer any questions just watching YouTube. Front desk at rush no I formation provided
Stayed 1 night in May 2024
Response from Customer Service on May 7, 2024
Kalyan, we regret to hear about your recent experience, especially in regard to engaged services. It's crucial for all our guests to feel well-assisted, so we're sincerely sorry your needs weren't adequately met. We appreciate your feedback and will review these matters with our team members. We hope to ensure a different, more satisfying experience in the future.

6/10 Okay

Benjamin

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
$55 for parking? Sheesh!
Stayed 3 nights in Apr 2024
Response from Customer Service on May 7, 2024
Benjamin, it's clear that the parking fee was a surprise during your stay. Our location near the airport requires this fee, but we do aim to provide value in all areas of our service. Future visits can include consideration for this element. Thank you for your feedback.

8/10 Good

Gloria

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great front desk staff, great housekeeping staff, great location. My stay was 6 nights, it would have been nice to have a refrigerator in my room. Overall very nice place to stay.
Stayed 6 nights in Apr 2024
Response from Customer Service on May 7, 2024
Gloria, thank you for sharing your feedback. We are delighted to hear about your positive encounters with our team members and the strategic location of Four Points Los Angeles International Airport. We have noted your suggestion about the refrigerator in the room and truly appreciate it. We're looking forward to welcoming you back for another pleasant stay.

6/10 Okay

Linda

Liked: Cleanliness, staff & service
Liked that it was close to the airport. Didn't like that the building is divided by East and West. I was told my room was in the East, but I could not find it. It was in the West and had to take a different elevator.
Stayed 1 night in Apr 2024
Response from Customer Service on May 7, 2024
Linda, it's good to hear you benefited from our proximity to the airport. We understand that navigating through a divided building can sometimes be confusing. Rest assured, we are working to improve the clarity of our in-house directions to make it easier for our guests. Your feedback is invaluable in helping us make these improvements.

8/10 Good

Jordan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a perfectly serviceable hotel and place close to the airport to stay. Nothing special. Nothing bad.
Stayed 2 nights in Apr 2024
Response from Customer Service on May 7, 2024
Jordan, thank you for sharing your experience at Four Points Los Angeles International Airport. We're pleased to hear the convenience of our location helped make your trip easier. We hope to provide an even more memorable experience on your next visit.

10/10 Excellent

Ericka

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service!!
Stayed 3 nights in May 2024
Response from Customer Service on May 6, 2024
Ericka, thank you for sharing your experiences at Four Points Los Angeles International Airport! We're thrilled to hear you appreciated our high-quality customer service. We're looking forward to welcoming you back on your next visit.

8/10 Good

Lauren

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Parking prices too high
Stayed 4 nights in Feb 2024
Response from Customer Service on May 6, 2024
Lauren, thank you for sharing your feedback. We understand that parking costs can be a concern and we are always evaluating our rates to ensure they are competitive with the local market. We hope this didn't overshadow your overall experience at Four Points Los Angeles International Airport and we look forward to welcoming you back in the future.

8/10 Good

Brett

Liked: Cleanliness, property conditions & facilities
.
Stayed 1 night in Apr 2024
Response from Customer Service on May 6, 2024
Thank you for the 4/5 rating, Brett!We are excited to see that you had an enjoyable experience at Four Points Los Angeles International Airport. We're so glad that you felt comfortably accommodated during your visit. We'd love to host you again for an even more enjoyable stay!

6/10 Okay

Marjie

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Customer Service on May 6, 2024
Thank you for sharing, Marjie.We are disappointed to see that your stay with us did not meet all of your expectations. We strive to provide every guest with an excellent experience. Please let us know if there is anything we can do to accommodate you better.We hope you will come back and visit us again soon for a more positive experience.