4/10 Poor
Kristina
Traveled with group
Jun 15, 2024
Disliked: Property conditions & facilities
I should have listened to the reviews but the hotel is average at best. It is definitely not 5 Star quality.
The Good:
Location is good. Very walkable. But unless you're here for business or fine dining, it's probably best to stay in Roma area. A lot more to do besides eating.
In general thw staff was nice.
The Bad:
Room initially given is in a very loud section of the hotel. But is considered Elite member level which it is not.
Sheets had a very wet feel. Probably due to humidity but it didn't feel humid.
No pool so not a great place for a relaying vacation.
Had a weird encounter with an employee that entered my room and opened something that didn't belong to him. Felt like a violation of privacy. I reported to front desk upon checkout and she apologized.
Overall my stay wasn't the best. I plan to visit Mexico City again but will not stay at the W.
Kristina
Stayed 2 nights in Jun 2024