Front of property - evening/night

Reviews of DoubleTree by Hilton Hotel Orlando at SeaWorld

4 out of 5
DoubleTree by Hilton Hotel Orlando at SeaWorld
10100 International Drive, Orlando, FL

Reviews

7.0

Good

Rating 10 - Excellent. 3153 out of 8955 reviews" "
Rating 8 - Good. 1775 out of 8955 reviews" "
Rating 6 - Okay. 1472 out of 8955 reviews" "
Rating 4 - Poor. 1143 out of 8955 reviews" "
Rating 2 - Terrible. 1412 out of 8955 reviews" "

7.2/10

Cleanliness

7.8/10

Staff & service

7.4/10

Amenities

7.0/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

regina

Traveled with family and small children
Stayed for one night post cruise to have a day at SeaWorld with 3 littles. The location was so very convenient to get to SeaWorld. We will park at the park but there is a walkway to SeaWorld from the hotel property. I did not give high ratings because I do think it could have been a little more well kept. The property wasn’t as well kept as i anticipated the room was not as clean as i had hoped but overall it was a great choice for my family to stay for one evening. The staff were very nice at check in and upon request for late check out. One thing i will make note of I did not know there was a charge of $30 a day for parking.
Stayed 1 night in May 2024

8/10 Good

Janel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a nice place to stay for a quick trip to Disney. The rooms were clean, the breakfast buffet was decent, and the hotel in general was nice. Only downside was the small showers and our AC wasn’t working properly. Overall, I had a good experience and would stay here again.
Stayed 2 nights in May 2024

8/10 Good

Jessi

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just a heads up that there's a $25 charge per day for "resort fees", which you can rationalize as the 2 breakfast vouchers. There's also a $30 charge per day for parking, which makes it safe and convenient. There's plenty of parking available and there's a gate to let people in and out. I know some people put that parking was a fiasco, but we had parking available right in front of our room (building 4) no matter what time of day we got there. The rooms were well kept but no one came to clean on our second day, which is typical these days because of Covid nonsense. The checking process was a bit of a wait but the staff was very friendly. Also, I appreciated how the hotel as a company is allergy-friendly. Their iconic cookies were not vegan but they give away as many of those Partake brand cookies as you request in place of the fresh baked DoubleTree cookies. Also, the breakfast had a ton of options for those that choose not to include some foods in their diets. Being mostly plant-based, I don’t eat eggs, dairy or meat and there were plenty of options for me. The servers will get you almond milk, peanut butter and other things upon request. I was overall pleased with our brief stay and would definitely recommend.
Stayed 2 nights in May 2024
Response from Jose Colon on May 15, 2024
Thank you so much for the excellent review/score of our resort. We take great pride in the cleanliness of our property and our guest rooms. We like to go above and beyond for our guests. The weather is typically perfect, we have plenty of games, food, and drink specials for the entire family. On weekends, we often feature an outdoor, family movie night and our team is consistently working on the next great thing so we can be your home away from home. Just like home, we want to try and make our backyard experience special. Thursday, Friday, and Sunday we feature our live music and backyard BBQ. We will work hard to keep you coming back!

10/10 Excellent

Elvis

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our 2nd stay and we absolutely loved it
Stayed 1 night in May 2024

10/10 Excellent

Jessie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really like the set up, the area, the complimentary breakfast. Will be back
Stayed 1 night in May 2024

8/10 Good

Melissa

Traveled with partner
Liked: Cleanliness, staff & service, amenities
I liked the amenities of the property. Very nice grounds. Pool areas looked inviting even though we didn't get a chance to visit them. Breakfast was good and very convenient with anexcellent staff. Only issue I had was that our shower leaked and made aeas room 604. Room was kind of dated as well but not terrible.
Stayed 2 nights in May 2024

2/10 Terrible

Kari

Traveled with family
Disliked: Cleanliness, staff & service, amenities
Absolutely THE WORST CUSTOMER SERVICE! DIRTY ROOM, BROKEN PING PONG PADDLES, CHEAP BREAKFAST PROMOTED AS EXCELLENT, WANT TO SEE EMPLOYEES DO THE LEAST. STAY HERE!!!!! THEY COULD CARE LESS ABOUT THEIR GUESTS
Stayed 4 nights in May 2024

8/10 Good

sherry, Orlando

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I will be back
Stayed 2 nights in May 2024

4/10 Poor

Andres

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The rooms are old and smell like humidity. They need to update them!
Stayed 1 night in May 2024

10/10 Excellent

Nancy, Miami Beach

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very friendly and polite
Stayed 1 night in May 2024

6/10 Okay

Robyn

They gave me a room that was already occupied but resolved it with another room
Stayed 1 night in May 2024

2/10 Terrible

Tara

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Room was very dirty
Stayed 1 night in May 2024

8/10 Good

Lourdes

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place is huge couple areas to do things with the family. Super closed to parks (sea world and Aquatica). Place was clean and neat bathroom did have a smell to it but nothing crazy
Stayed 2 nights in May 2024

10/10 Excellent

Jacqueline

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing experience and Chris, young man at check was incredible and friendly. We would come back again for his service
Stayed 1 night in May 2024

10/10 Excellent

Rishi R

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good
Stayed 3 nights in Apr 2024
Response from Jose Colon on May 12, 2024
Thank you so much for the excellent score and review of our resort. We take great pride in the cleanliness of our property and our guest rooms. We like to go above and beyond for our guests. The weather is typically perfect in our area, we have plenty of games, food, and drink specials for the entire family. Our team wants to try and make your experience special.

10/10 Excellent

Jessica

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me and my three girls came here for a Mother's Day weekend getaway. The staff was super friendly. The atmosphere was child friendly with lots of options to play and explore. The location was super close to Aquatica and Sea World where we visited during our stay. My girls had a blast swimming in the morning and then again until midnight. We will definitely be returning on the future!
Stayed 2 nights in May 2024
Response from Jose Colon on May 12, 2024
Thank you so much for the excellent score and review of our resort. We take great pride in the cleanliness of our property and our guest rooms. We like to go above and beyond for our guests. The weather is typically perfect in our area, we have plenty of games, food, and drink specials for the entire family. Our team wants to try and make your experience special.

10/10 Excellent

Jose Daniel Vazquez, Manati

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

8/10 Good

Isabella

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in May 2024
Response from Jose Colon on May 12, 2024
Thank you so much for the excellent score and review of our resort. We take great pride in the cleanliness of our property and our guest rooms. We like to go above and beyond for our guests. The weather is typically perfect in our area, we have plenty of games, food, and drink specials for the entire family. Our team wants to try and make your experience special.

8/10 Good

Oksana

Liked: Staff & service
Stayed 7 nights in Apr 2024

2/10 Terrible

Natalia

Disliked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Jose Colon on May 12, 2024
Thank you for your review. I sincerely apologize that everything was not perfect during your stay with us. We take great pride in the cleanliness of our property and our guest rooms. If an issue is ever brought to our attention, we like to go above and beyond for our guests. With 1,000+ guest rooms including Suites, Jr. Suites, and Studios, we feel confident we have something for each guest. Please come back and see us again soon. We will work hard to keep you coming back!

10/10 Excellent

penelope

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked everything there
Stayed 2 nights in May 2024
Response from Jose Colon on May 12, 2024
Thank you so much for the excellent score and review of our resort. We take great pride in the cleanliness of our property and our guest rooms. We like to go above and beyond for our guests. The weather is typically perfect in our area, we have plenty of games, food, and drink specials for the entire family. Our team wants to try and make your experience special.

10/10 Excellent

Amber

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was absolutely phenomenal. They went over and beyond for my family and I and I really appreciated it. Thanks again!
Stayed 2 nights in Apr 2024
Response from Jose Colon on May 12, 2024
Thank you so much for the excellent review/score of our resort. We take great pride in the cleanliness of our property and our guest rooms. We like to go above and beyond for our guests. The weather is typically perfect, we have plenty of games, food, and drink specials for the entire family. On weekends, we often feature an outdoor, family movie night and our team is consistently working on the next great thing so we can be your home away from home. Just like home, we want to try and make our backyard experience special. Thursday, Friday, and Sunday we feature our live music and backyard BBQ. We will work hard to keep you coming back!

10/10 Excellent

ANA

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, clean and quiet. Great breakfast too.
Stayed 2 nights in Apr 2024
Response from Jose Colon on May 12, 2024
Thank you so much for the excellent review/score of our resort. We take great pride in the cleanliness of our property and our guest rooms. We like to go above and beyond for our guests. The weather is typically perfect, we have plenty of games, food, and drink specials for the entire family. On weekends, we often feature an outdoor, family movie night and our team is consistently working on the next great thing so we can be your home away from home. Just like home, we want to try and make our backyard experience special. Thursday, Friday, and Sunday we feature our live music and backyard BBQ. We will work hard to keep you coming back!

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
Hi
Stayed 1 night in May 2024
Response from Jose Colon on May 12, 2024
Thank you so much for the excellent score and review of our resort. We take great pride in the cleanliness of our property and our guest rooms. We like to go above and beyond for our guests. The weather is typically perfect in our area, we have plenty of games, food, and drink specials for the entire family. Our team wants to try and make your experience special.

10/10 Excellent

Celia

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing
Stayed 1 night in Mar 2024
Response from Jose Colon on May 12, 2024
Thank you so much for the excellent review/score of our resort. We take great pride in the cleanliness of our property and our guest rooms. We like to go above and beyond for our guests. The weather is typically perfect, we have plenty of games, food, and drink specials for the entire family. On weekends, we often feature an outdoor, family movie night and our team is consistently working on the next great thing so we can be your home away from home. Just like home, we want to try and make our backyard experience special. Thursday, Friday, and Sunday we feature our live music and backyard BBQ. We will work hard to keep you coming back!

10/10 Excellent

Pearl

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The shower was clogged, staff used a toilet plunger to unclog shower. There was no conditioner in bottle. The rest of the stay and service... including door delivery was excellent!!
Stayed 1 night in Apr 2024

10/10 Excellent

Edil

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was amazing except the parking which is horrible we had to park 2 building away at night
Stayed 2 nights in May 2024
Response from Jose Colon on May 12, 2024
Thank you for taking the time to share your concerns regarding your experience while visiting the Doubletree. It is clear from your review that we, regretfully, missed many opportunities to create the enjoyable vacation you anticipated. It is disheartening when we learn a guest has left here feeling unhappy. Thank you for your review. I sincerely apologize that everything was not perfect during your stay with us. We take great pride in the cleanliness of our property and our guest rooms. If an issue is ever brought to our attention, we like to go above and beyond for our guests. Our hotel is very popular this time of the year and Parking is at a premium in our area. We appreciate your feedback.

6/10 Okay

Shaden

Liked: Staff & service, amenities, property conditions & facilities
Overall had a good experience at the hotel. Room was not up to the expectations.
Stayed 2 nights in May 2024

10/10 Excellent

Tyron

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location
Stayed 3 nights in May 2024
Response from Jose Colon on May 12, 2024
Thank you so much for the excellent review/score of our resort. We take great pride in the cleanliness of our property and our guest rooms. We like to go above and beyond for our guests. The weather is typically perfect, we have plenty of games, food, and drink specials for the entire family. On weekends, we often feature an outdoor, family movie night and our team is consistently working on the next great thing so we can be your home away from home. Just like home, we want to try and make our backyard experience special. Thursday, Friday, and Sunday we feature our live music and backyard BBQ. We will work hard to keep you coming back!

6/10 Okay

Hannah

Traveled with family and small children, Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
The breakfast was amazing and Chris at the front desk was a big help! My only complaint is the parking for the main tower. Everything else was amazing and delicious.
Stayed 2 nights in May 2024

10/10 Excellent

Ozoda

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is one of the best hotels with its own garden. There are restaurants inside the hotel. We didn’t even leave the hotel and rested there. There are all amenities for children. The pool is a large area for relaxation and walking. there was live music in the evening. I will stay at this hotel again. the breakfasts are very tasty. thanks to all the staff.
Stayed 1 night in Apr 2024
Response from Jose Colon on May 12, 2024
Thank you so much for the excellent review/score of our resort. We take great pride in the cleanliness of our property and our guest rooms. We like to go above and beyond for our guests. The weather is typically perfect, we have plenty of games, food, and drink specials for the entire family. On weekends, we often feature an outdoor, family movie night and our team is consistently working on the next great thing so we can be your home away from home. Just like home, we want to try and make our backyard experience special. Thursday, Friday, and Sunday we feature our live music and backyard BBQ. We will work hard to keep you coming back!

2/10 Terrible

Hector

Disliked: Staff & service
Stayed 1 night in May 2024

8/10 Good

ROBERTO

Liked: Cleanliness, staff & service
.
Stayed 1 night in May 2024
Response from Jose Colon on May 12, 2024
Thank you so much for the excellent review/score of our resort. We take great pride in the cleanliness of our property and our guest rooms. We like to go above and beyond for our guests. The weather is typically perfect, we have plenty of games, food, and drink specials for the entire family. On weekends, we often feature an outdoor, family movie night and our team is consistently working on the next great thing so we can be your home away from home. Just like home, we want to try and make our backyard experience special. Thursday, Friday, and Sunday we feature our live music and backyard BBQ. We will work hard to keep you coming back!

4/10 Poor

Carmen

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I cannot believe this has the Hilton name on it. The property is run down terribly. Pot smokers everywhere and this is a MOTEL not a hotel. The sink and bathroom is dingy and very old. Honestly I’ve stayed in much nicer budget hotels. The checkin staff tried to downgrade our room, had to go back and demand the room reserved (room with kitchenette). In the end we were provided the room. I would not recommend this property to anyone, ESPECIALLY if you have kids. People hanging around parking lot and always walking past your door being loud. Does not feel safe.
Stayed 1 night in May 2024

10/10 Excellent

ARZELIA

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only bad thing about it is the parking you have to be in early in order to get parking by your room. My room was in building 11. I had to park by building nine and walk.
Stayed 1 night in May 2024
Response from Jose Colon on May 12, 2024
Thank you for taking the time to share your concerns regarding your experience while visiting the Doubletree. It is clear from your review that we, regretfully, missed many opportunities to create the enjoyable vacation you anticipated. It is disheartening when we learn a guest has left here feeling unhappy. Thank you for your review. I sincerely apologize that everything was not perfect during your stay with us. We take great pride in the cleanliness of our property and our guest rooms. If an issue is ever brought to our attention, we like to go above and beyond for our guests. Our hotel is very popular this time of the year and Parking is at a premium in our area. We appreciate your feedback.

10/10 Excellent

Jhon, Columbia

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic
Stayed 2 nights in Apr 2024

8/10 Good

Sydney

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn’t expect much from this place because the price was so cheap, but the rooms were HUGE and so pretty. I would stay there again. Only problem was that we had to park kind of far, but we didn’t get to the hotel until almost midnight, so that definitely is part of it
Stayed 1 night in May 2024

2/10 Terrible

Graham

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
Elevators did not work. I was on the 8th floor. Checked out after 1 night
Stayed 3 nights in May 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
amazing stay. would definitely do again.
Stayed 4 nights in Apr 2024

6/10 Okay

Wilberto

Liked: Cleanliness
Well first of all they didn’t say anything about the 30 dollar parking fee a day and 25 dollar for shuttle ,till the day that we got there, they should say something about it before you get there , I don’t think is fair for people that coming out of state, and we are screw because we come from far and got there late at night,so what are they going to do, ( nothing)
Stayed 1 night in Apr 2024

10/10 Excellent

Binwant

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great stay, very friendly staff and beautiful facility! Highly recommend the hotel for great breakfast and onsite restaurant. Staying in the tower is something you don’t want to miss! Can’t wait to be back!
Stayed 5 nights in Apr 2024

10/10 Excellent

Amishbhai

Good
Stayed 4 nights in Apr 2024

10/10 Excellent

Frances, Holbrook

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Property. Clean!
Stayed 3 nights in Apr 2024

4/10 Poor

Tatiana

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
I stayed in this hotel from the 25th to the 29th of April and requested several times additional towels and pillows and never got them. The room was only cleaned once. Will never use this hotel anymore
Stayed 4 nights in Apr 2024

10/10 Excellent

Alice, Orlando

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was awesome. Bartenders at pool side were attentive
Stayed 1 night in Apr 2024

10/10 Excellent

John

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2024

2/10 Terrible

Carrianna

Traveled with partner, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is a motel! The have false advertising. You book a room for the tower and end up in a ran down hotel . Do not believe the pictures. It was so bad that I kept having to switch rooms. Carpet disgusting and showers looks like it hasn’t been cleaned in years. They moved me to what they call a premium room. Nothing was different except it had a fridge and a microwave.
Stayed 1 night in Apr 2024

10/10 Excellent

ellen

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, great location and excellent customer service.
Stayed 2 nights in Apr 2024

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

John

Traveled with family and small children
Liked: Property conditions & facilities
Excellent customer service
Stayed 2 nights in Apr 2024