4 outdoor pools, open 7:00 AM to 7:00 PM, free cabanas, pool umbrellas

Reviews of Mahekal Beach Front Resort & Spa

4 out of 5
Mahekal Beach Front Resort & Spa
38 St And The Beach, Playa del Carmen, QROO

Reviews

9.0

Wonderful

Rating 10 - Excellent. 693 out of 1003 reviews" "
Rating 8 - Good. 175 out of 1003 reviews" "
Rating 6 - Okay. 63 out of 1003 reviews" "
Rating 4 - Poor. 36 out of 1003 reviews" "
Rating 2 - Terrible. 36 out of 1003 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Bronwyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

8/10 Good

Mairead

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I guess I didn’t realize that the resort was more rustic than I’d anticipated. That said it was still very comfortable and relaxing and the staff was amazing!
Stayed 6 nights in May 2024
Response from Kaila Covian, Sales on May 20, 2024
Thank you for your feedback! We're delighted to hear that you found Mahekal Beach Resort comfortable and relaxing, and that our staff made a positive impression on your stay. We strive to offer a unique blend of rustic charm and modern comfort, and we appreciate your input as it helps us enhance our guests' experiences. We hope to welcome you back in the future for another memorable stay.

10/10 Excellent

Desirae

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort was beautiful. The staff was kind and on it. The food was amazing. We explored the shops outside the resort. The area is nice and safe. We will definitely go back in the future.
Stayed 4 nights in May 2024
Response from Kaila Covian, Sales on May 20, 2024
Thank you for your wonderful review! We are thrilled to hear that you enjoyed the beauty of Mahekal Beach Resort, found our staff attentive and kind, and loved the food. It's great to know that you had a pleasant experience exploring the local shops and felt safe in the area. We look forward to welcoming you back for another unforgettable stay in the future.

10/10 Excellent

John, Pelham

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in May 2024
Response from Kaila Covian, Sales on May 20, 2024
Thank you for your rating, John! We are glad you found Mahekal to be a 5 out of 5 experience. We hope to welcome you again soon.

10/10 Excellent

James

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort and excellent service!
Stayed 3 nights in May 2024
Response from Kaila Covian, Sales on May 22, 2024
Thank you so much for your kind words, James! We are thrilled to hear that you enjoyed our beautiful resort and experienced excellent service during your stay at Mahekal Beach Resort. We look forward to welcoming you back for another amazing stay in the future!

2/10 Terrible

Vanessa

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 3 nights in May 2024
Response from Kaila Covian, Sales on May 20, 2024
Hi Vanessa, we are sorry your experience with us was a 1/5 experience. We would love to know more about your stay with us, to know how we could have served you better, and avoid any problem with future stays. We hope you can give us another chance to provide you with the truly magical experience you deserve.

10/10 Excellent

Ana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We missed a TV though.
Stayed 2 nights in May 2024
Response from Kaila Covian, Sales on May 20, 2024
Thank you for your rating, Ana! We are glad you found Mahekal to be a 5 out of 5 experience. We apologize if the TV would have improved your stay, we strive to have Mahekal as a place to disconnect and relax, which is why most of our guests enjoy the no-tvs in rooms. For our guests who wish to enjoy some TV time, we do have tvs available at our Agave Bar, or we recommend our La residencia Room, We hope to welcome you again soon for another magical stay!

10/10 Excellent

william

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet and relaxing. Excellent staff always helpful
Stayed 7 nights in May 2024
Response from Kaila Covian, Sales on May 20, 2024
Thank you so much for your wonderful review, William! We are delighted to hear that you found Mahekal Beach Resort to be a quiet and relaxing getaway. Our team takes great pride in providing exceptional service, and it’s fantastic to know that their efforts helped make your stay enjoyable. We look forward to welcoming you back for another serene and restful visit.

10/10 Excellent

Marisa

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mahekal resort is one of the best resorts I stayed, the pictures really dont do justice
Stayed 5 nights in May 2024
Response from Kaila Covian, Sales on May 20, 2024
Thank you so much for your kind words Marisa! We're thrilled to hear that you enjoyed your stay at Mahekal Beach Resort. We strive to provide our guests with unforgettable experiences, and it's wonderful to know that we exceeded your expectations. We hope to welcome you back for another memorable stay soon!

10/10 Excellent

Nicole, Lake Elsinore

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing all around! Only place I will continue to stay in PDC
Stayed 4 nights in May 2024
Response from Kaila Covian, Sales on May 20, 2024
Thank you so much for your wonderful review Nicole! We're thrilled to hear that Mahekal Beach Resort is your go-to destination in Playa del Carmen. Our team is dedicated to providing exceptional experiences for our guests, and your kind words motivate us to continue delivering the best service possible. We look forward to welcoming you back for many more amazing stays!

10/10 Excellent

moira

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is incredibly friendly and helpful. Since i reserved two rooms at the same time, i would have liked for them to be together and not far apart.
Stayed 5 nights in May 2024
Response from Kaila Covian, Sales on May 22, 2024
Thank you so much for your kind words about our staff! We're thrilled to hear that you found them friendly and helpful. We apologize for the inconvenience regarding the location of your rooms. Your feedback is very important to us, and we'll make sure to note your preference for closer rooms on future stays. We hope to welcome you back soon and provide an even better experience!

10/10 Excellent

George

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mahekal is a very nice property directly on the beach and convenient to Playa del Carmen. One of the restaurants was closed (possibly due to lower off-season tourism), but it’s higher-end Fuego restaurant was excellent! The property is quiet unless your room is near the Las Olas restaurant, which plays music starting at 7:00 am. This was the only disappointment during our stay.
Stayed 3 nights in May 2024
Response from Kaila Covian, Sales on May 22, 2024
Thank you for your review and for choosing Mahekal Beach Resort for your stay. We're delighted to hear that you enjoyed the convenience of our beachfront location and had a wonderful dining experience at Fuego Restaurant. We apologize for any inconvenience caused by the early morning music near Las Olas and appreciate your feedback as it helps us improve our guest experience. We hope to welcome you back soon for another relaxing stay.

2/10 Terrible

Nicholas

Liked: Cleanliness
Disliked: Staff & service
Stayed 6 nights in May 2024
Response from Kaila Covian, Sales on May 22, 2024
Good day Nicholas, we are soory to know you had a 1/5 experience. We would love to know more about your experience to know how we could have made it better and improve for future guests. We hope you can give us another chance to offer you the really magican Mahekal experience you deserve.

10/10 Excellent

Julian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024
Response from Kaila Covian, Sales on May 22, 2024
Thank you for your rating, Julian! We are glad you found Mahekal to be a 5 out of 5 experience. We hope to welcome you again soon.

10/10 Excellent

Victor

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place fantastic Customer service Definitely, we will come back
Stayed 3 nights in May 2024
Response from Kaila Covian, Sales on May 22, 2024
Thank you so much for your kind words! We are thrilled to hear that you enjoyed your stay at Mahekal Beach Resort and that our customer service left a positive impression on you. We look forward to welcoming you back for another fantastic experience in the near future.

6/10 Okay

Mark

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Property is well located. Beach has lots of seaweed. 3 pools not large enough to accommodate all guests. Hotel does weddings and therefore closes down the pool area for wedding party setup which is the only area at this hotel that can accommodate a wedding. Other guests are frequently inconvenienced. This happened twice to us. Restaurants are overpriced for the quality of the food and wine. Staff are friendly but do not anticipate the guest needs. More training needed.
Stayed 8 nights in Apr 2024
Response from Kaila Covian, Sales on May 22, 2024
Thank you for taking the time to share your feedback. We are delighted to hear that you appreciated our prime location and friendly staff. However, we regret to learn about the inconveniences you experienced during your stay. We are actively addressing the seaweed issue on our beach and are exploring ways to better manage our pool areas to ensure they accommodate all guests, even during special events like weddings. Your comments on our dining prices and staff training are very important for us, and we will use them to enhance our services. We hope to have the opportunity to welcome you back and provide a more seamless experience.

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 8 nights in Apr 2024

10/10 Excellent

Michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic property, the location is the best of the best it can’t get better. Lots of restaurants, shopping, and Great swimming beach right out front
Stayed 3 nights in Apr 2024
Response from Kaila Covian, Sales on May 22, 2024
Thank you for your wonderful review Michael! We are thrilled to hear that you enjoyed your stay at Mahekal Beach Resort and appreciated our prime location. It’s great to know that you found the nearby restaurants, shopping, and our beautiful beach to your liking. We strive to offer our guests the best possible experience, and your positive feedback is truly rewarding. We hope to welcome you back for another fantastic stay soon!

10/10 Excellent

Traci

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort is absolutely as beautiful as the photos you see on the site. My sister and I stayed for a long weekend and reserved a beachfront cottage which I probably would not do again. We learned that all beaches in Mexico are public beaches. Bungalow 5 is right next to the entrance to the beach and the beach was raucous until 4am. The front desk was extremely accommodating and moved us to Bungalow 2, also beachfront. It was extremely windy so the waves were quite loud but they provide ear plugs. When I return, I'll stay in the bungalows further from the beach. The restaurants serve great food and the service was very good. The front desk is extremely helpful. They have security positioned at all entrances and in front of all the beachfront bungalows. The entrance from the street is gated. We felt very safe here. Five stars for beauty, service, accommodations, and the beautiful beach and sunsets. The only delta is the noise right on the beachfront if you stay in the bungalows.
Stayed 4 nights in Apr 2024
Response from Kaila Covian, Sales on May 22, 2024
Thank you for your wonderful review and for choosing Mahekal Beach Resort for your stay! We're delighted to hear that you enjoyed the beauty, service, and accommodations, and that our staff could promptly assist you with moving to a quieter room. We appreciate your feedback regarding the noise near the beachfront and are glad you felt safe and well-cared for during your visit. We look forward to welcoming you back and recommend trying our rooms set further back or a penthouse to continue to have a beautiful oceanview with a more tranquil experience!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Apr 2024
Response from Kaila Covian, Sales on May 22, 2024
Thank you for your rating. We are glad you found Mahekal to be a 5 out of 5 experience. We hope to welcome you again soon.

10/10 Excellent

Kevin Joseph

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mahekal is a very well organized property, situated on the beach, in the heart of down town Playa del Carmen. It is quiet, very private and luxurious!
Stayed 13 nights in Apr 2024
Response from Kaila Covian, Sales on May 22, 2024
Thank you so much for your wonderful review Kevin! We are thrilled to hear that you enjoyed our well-organized property and its prime beachfront location in the heart of Playa del Carmen. Your compliments about the tranquility, privacy, and luxury of Mahekal Beach Resort mean a lot to us. We strive to provide our guests with an exceptional experience, and your feedback reassures us that we are on the right path. We look forward to welcoming you back for another relaxing stay in the future!

6/10 Okay

Jeremiah

Traveled with family
Finding the entrance to lobby was difficult. No on site parking available. Only on street parking metered by the hour or public parking lot several blocks away. Staff was not helpful regarding parking situation.
Stayed 1 night in Apr 2024
Response from Kaila Covian, Sales on May 22, 2024
We apologize for any inconvenience you experienced regarding the parking situation and locating our lobby entrance. We strive to provide clear guidance and assistance to all our guests, and we regret falling short of your expectations in this regard. Your feedback is valuable to us, and we will use it to improve our services and ensure a smoother experience for all future guests. We hope to have the opportunity to welcome you back and provide a more seamless stay.

4/10 Poor

Bruna

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Mahekal while has good property amenities and room, is located in a beach that is always packed with people so you are unable to walk on the beach or relax
Stayed 4 nights in Apr 2024
Response from Kaila Covian, Sales on May 22, 2024
We appreciate your feedback and are glad to hear you enjoyed our property amenities and rooms. As we are located in downtown Playa del Carmen, our beach does tend to attract many visitors, resulting in a vibrant atmosphere. Please note that all beaches in Mexico are public, which contributes to their popularity and bustling nature. We apologize if this impacted your ability to fully enjoy your beach experience and hope you still had a memorable stay with us.

8/10 Good

Michael

Traveled with partner
Liked: Cleanliness, amenities
Beautiful grounds with a zen feeling, yet walking distance to great restaurants.
Stayed 6 nights in Apr 2024
Response from Kaila Covian, Sales on May 22, 2024
Thank you for sharing your delightful experience with us! We're thrilled that you found our grounds serene and peaceful, providing the perfect backdrop for relaxation. Indeed, our location offers the best of both worlds, nestled in tranquility while still being steps away from the vibrant culinary scene of the area. We look forward to welcoming you back to Mahekal Beach Resort for another zen-filled getaway!

8/10 Good

Clayton

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place and great staff! Only reason it’s not 5 stars is the dining options are only 2 and the food was kind of on repeat. Beautiful though!
Stayed 7 nights in Feb 2024
Response from Kaila Covian, Sales on May 22, 2024
Thank you for your kind words and for choosing Mahekal Beach Resort for your stay! We're thrilled to hear that you enjoyed our wonderful staff and the beauty of our property. We appreciate your feedback regarding the dining options, and we're always looking for ways to enhance our guests' experiences. Your comments will be shared with our team for further consideration. We hope to welcome you back soon for another fantastic stay!

10/10 Excellent

Sharde

Liked: Cleanliness, staff & service, amenities
I loved my stay! The staff was amazing and ensured the property was clean and secure. I would definitely go back. I didn’t want to leave.
Stayed 3 nights in Apr 2024
Response from Kaila Covian, Sales on May 22, 2024
Thank you so much for your wonderful review! We're thrilled to hear that you had such a fantastic stay with us at Mahekal Beach Resort. Providing a clean and secure environment for our guests is always our top priority, and we're delighted that our staff's dedication to excellence made such a positive impression on you. We can't wait to welcome you back for another unforgettable experience!

10/10 Excellent

Karen

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and peaceful and close to everything.
Stayed 2 nights in Apr 2024
Response from Kaila Covian, Sales on May 22, 2024
Thank you for sharing your experience! We're delighted to hear that you found our resort to be quiet, peaceful, and conveniently located. We strive to provide a serene oasis amidst the vibrant surroundings of Playa del Carmen, ensuring our guests enjoy both tranquility and easy access to all the attractions nearby. We look forward to welcoming you back for another memorable stay at Mahekal Beach Resort!

10/10 Excellent

Kremena

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Amazingly beautiful, great location - on the beach but right in town for dining, shopping and enjoying.
Stayed 5 nights in Apr 2024
Response from Kaila Covian, Sales on Apr 19, 2024
We're thrilled to hear that you had such an amazing time during your stay with us! Providing a memorable and rejuvenating experience is what we strive for, and your recommendation means the world to us. We look forward to welcoming you back for another fantastic break whenever you're ready for it!

6/10 Okay

Kamer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Kaila Covian, Sales on May 22, 2024
We're disheartened to hear about your experience, and we apologize for any shortcomings during your stay at Mahekal Beach Resort. We strive to provide exceptional service and accommodations to all our guests, and it's disappointing to learn that we fell short of your expectations. We hope you'll give us another chance to exceed your expectations on your next visit to Playa del Carmen.

10/10 Excellent

Hugh

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great beach and views
Stayed 6 nights in Apr 2024
Response from Kaila Covian, Sales on Apr 19, 2024
Thank you for your 5/5 rating, we hope to welcome you again very soon for antoher magical stay!

10/10 Excellent

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I LOVE THIS PLACE! I don't like that they put in a Starbucks :(
Stayed 6 nights in Mar 2024
Response from Kaila Covian, Sales on Apr 19, 2024
Thank you for sharing your feedback. We appreciate your enthusiasm for Mahekal Beach Resort. We hope to welcome again soon for another magical stay!

10/10 Excellent

Juan, Cleveland

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was truely an experience that we loved. The resort is very well maintained, ran, and overall managed. Every interaction was great. We also used the spa services and I was pleased with the level of knowledge the masseuse team has. The entire stay was excellent, will definitely be back.
Stayed 3 nights in Apr 2024
Response from Kaila Covian, Sales on Apr 19, 2024
Thank you for sharing your positive experience at Mahekal Beach Resort. We are thrilled to hear that you enjoyed the well-maintained property, great service, and excellent spa services. Your kind words motivate us to keep delivering exceptional experiences. We look forward to welcoming you back soon!

10/10 Excellent

Aurelia, Tinian

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful stay and many pools to choose from. The dining was a bit pricey for two young college students.
Stayed 5 nights in Mar 2024
Response from Kaila Covian, Sales on Apr 19, 2024
Thank you for sharing your experience at Mahekal Beach Resort, Aurelia. It's great to hear that you enjoyed the beautiful stay and multiple pool options. We're sorry to hear that the dining was a bit pricey for you as young college students. Your feedback is valuable for us to improve our services. We hope to welcome you back in the future.

2/10 Terrible

ulises

Stayed 8 nights in Mar 2024
Response from Kaila Covian, Sales on May 22, 2024
We're truly disheartened to learn about your disappointing experience at our resort. Please accept our sincerest apologies for falling short of your expectations. We strive to provide exceptional service and a memorable stay for all our guests, and it's evident we missed the mark in your case. We hope for the opportunity to regain your trust and welcome you back for a much-improved experience in the future.

10/10 Excellent

Konstantin

Liked: Amenities
So amazing time!!! Time to take a break!!! My recommendation for everyone!!!!
Response from Kaila Covian, Sales on Apr 19, 2024
We're thrilled to hear that you had such an amazing time during your stay with us! Providing a memorable and rejuvenating experience is what we strive for, and your recommendation means the world to us. We look forward to welcoming you back for another fantastic break whenever you're ready for it!

10/10 Excellent

Christine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
*Do not book all inclusive through Expedia!* I selected the all inclusive option when booking in October 2023. We arrived at the hotel on April 15, 2024 and they said we were not on this package, but I had paid extra for it. We spent half of the first day on the phone with Expedia customer service and they ended up reimbursing us the cost to “upgrade” to the all inclusive, but so stressful and such a waste of holiday time. The resort told us we were not the first to go through this scenario, and I saw another Expedia comment about this too. That being said, this resort was stunning and absolutely worth going to. But definitely do it as all inclusive otherwise it’d be quite pricey if you’re planning on spending most of your time at the resort. When I was planning a trip I knew I didn’t want to stay in any sort of commercial hotel, so the casitas were perfect. They were private enough to enjoy spending time on the balcony in the hammock while still being close and accessible to the available amenities. There was always chairs available at 1 of the 3 pools and it was just beautiful everywhere on the grounds. 5th Ave was a couple minutes walk away which we ended up going for walks every night for something to do. I’d absolutely stay there again in a heartbeat...just be cautious of that all inclusive option while booking!
Response from Kaila Covian, Sales on Apr 19, 2024
Thank you for choosing to stay with us once again and for sharing your feedback. We're delighted to hear that you find our resort lovely and enjoyed your overall stay. Your suggestions regarding the shower heads, mattresses, and pillows are duly noted, and we'll certainly take them into consideration for future enhancements. Additionally, we appreciate your input regarding the timing of poolside lunch service; we'll review our schedules to see how we can accommodate earlier service. We apologize for any disappointment with your spa experience and assure you that we'll address this matter promptly to maintain our standards of service excellence. It's heartening to hear your praise for our dedicated staff, and we look forward to welcoming you back for another enjoyable stay.

10/10 Excellent

Kevin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We absolutely loved this beautiful place! We stayed in a bungalow right off the beach and it was just gorgeous and comfortable! It was a super romantic spot for us to enjoy our 9th wedding anniversary. The hammocks and private pool were a fun addition. Didn’t care for it to be right by the public beach area, but it gave us some people watching entertainment! There was also round the clock security so we felt very safe. The staff was super friendly and accommodating. Even though we secluded ourselves from the crowds on our beach chairs by our place, a waiter came by regularly to bring us drinks and snacks. The food was delicious and the drinks were top notch. I have already highly recommended this quaint little place to several of our friends and family. We are definitely going to be back again! We travel ALOT and it’s definitely on our top favorite destinations!
Stayed 5 nights in Mar 2024
Response from Kaila Covian, Sales on Apr 19, 2024
Thank you so much for sharing your wonderful experience with us! We're thrilled to hear that you had such a memorable 9th wedding anniversary stay at our beachfront bungalow. It's fantastic to know that you found the accommodations to be gorgeous and comfortable, and that our amenities like the hammocks and private pool added to your enjoyment. While we understand your sentiment about the proximity to the public beach area, we're glad it provided some entertainment and that our round-the-clock security ensured your peace of mind. It warms our hearts to hear that our staff's friendliness and attentiveness, as well as the quality of our food and drinks, contributed to making your stay exceptional. We truly appreciate your recommendations and can't wait to welcome you back for another memorable getaway! Safe travels until we see you again.

10/10 Excellent

Alexander

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were here many times. Staff is wonderful. Location is very convinient.
Stayed 7 nights in Mar 2024
Response from Kaila Covian, Sales on Apr 19, 2024
Thank you for your review! We are glad to hear you have enjoyed your stays with us. We appreciate your kind words about our staff and convenient location. We look forward to welcoming you back again!

10/10 Excellent

Brandon

Stayed 4 nights in Mar 2024
Response from Kaila Covian, Sales on Apr 19, 2024
Thank you for your 5/5 rating, we hope to welcome you again very soon for antoher magical stay!

8/10 Good

Ranjani, Bloomington

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our stay here.
Stayed 4 nights in Mar 2024
Response from Kaila Covian, Sales on Mar 27, 2024
Thank you for your feedback, Ranjani. We are glad to hear that you loved your stay at Mahekal Beach Resort. We hope to welcome you back again in the future for another magical stay!

4/10 Poor

Lisa

Disliked: Cleanliness, property conditions & facilities
Response from Kaila Covian, Sales on Mar 27, 2024
Hi Lisa, we apologize for any inconvenience you had during your stay. We would love to know more on how we could have made your stay truly magical. We hope you can give us another chance to offer you the stay you deserve.

10/10 Excellent

Chingiz, Philadelphia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Dec 2023
Response from Kaila Covian, Sales on Apr 19, 2024
Thank you for your 5/5 rating, we hope to welcome you again very soon for antoher magical stay!

10/10 Excellent

Barbara

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Mahekal Resort is absolutely wonderful. We only had one night there but we immediately wanted to stay a week. Beautiful grounds, helpful staff, great assortment of amenities and restaurants. The room was lovely and bed and pillows very comfortable. So many activities and amenities, and the beach and pools wonderful.
Stayed 1 night in Mar 2024
Response from Kaila Covian, Sales on Mar 27, 2024
Thank you for sharing your positive experience at Mahekal Beach Resort, Barbara. It's great to hear that you found the grounds beautiful, staff helpful, and amenities plentiful. It sounds like the room and bed were comfortable, and the beach and pools were also enjoyable. Your feedback is truly valuable. We hope to welcome you again soon for another magical stay!

10/10 Excellent

clinton

Stayed 7 nights in Mar 2024
Response from Kaila Covian, Sales on Apr 19, 2024
Thank you for your 5/5 rating, we hope to welcome you again very soon for antoher magical stay!

6/10 Okay

Attila

Liked: Cleanliness, staff & service, property conditions & facilities
They nickle and dime you. Even though the reservation says dinner is included, it is only included to a certain dollar amount. Anything over that, they charge you. For the amount of money I paid per night for this property I could have stayed in a very nice all-inclusive where EVERYTHING is included.
Stayed 3 nights in Mar 2024
Response from Kaila Covian, Sales on Mar 27, 2024
We apologize for any confusion regarding our dining policies and the inclusion of dinner in your reservation. Our aim is always to provide transparent and exceptional service to our guests. We understand your disappointment and will review our communication to ensure clarity regarding any limitations on included amenities. We appreciate your feedback and hope to have the opportunity to exceed your expectations in the future. If you have any further concerns, please do not hesitate to contact us directly.

10/10 Excellent

Keith

Stayed 4 nights in Mar 2024
Response from Kaila Covian, Sales on Apr 19, 2024
Thank you for your 5/5 rating, we hope to welcome you again very soon for antoher magical stay!

10/10 Excellent

Jeroen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is more relaxed and quiet. Which is great for taking it easy and not a big party going on all the time. The Staff are wonderful and very helpful.
Stayed 6 nights in Mar 2024
Response from Kaila Covian, Sales on Mar 27, 2024
Thank you for sharing your experience with us! We're delighted to hear that you appreciated the tranquil ambiance of our property, providing a serene atmosphere for relaxation. Our team takes great pride in delivering exceptional service, and it's wonderful to know that their efforts contributed to making your stay memorable. Should you choose to visit us again, we look forward to welcoming you back for another peaceful retreat. Safe travels!

10/10 Excellent

Heather

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best beachfront along the strip and super-friendly staff. Also, the resort is perfectly located near shopping and dining options.
Stayed 7 nights in Mar 2024
Response from Kaila Covian, Sales on Mar 27, 2024
Thank you for your review, Heather. It's great to hear that you enjoyed the beachfront location, friendly staff, and convenient proximity to shopping and dining options at Mahekal Beach Resort. We appreciate your feedback!

10/10 Excellent

Andrea Nicole Cera

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2024
Response from Kaila Covian, Sales on Mar 27, 2024
Hola Andrea, muchas gracias por tu calificación de Mahekal Beach Resort. Nos da gusto saber que tuviste una experiencia ¡de 5 estrellas! Esperamos recibirte nuevamente pronto para otra mágica estancia.

10/10 Excellent

Steven

Stayed 5 nights in Feb 2024
Response from Kaila Covian, Sales on Apr 19, 2024
Thank you for your 5/5 rating, we hope to welcome you again very soon for antoher magical stay!