See all properties
Save

The Carmen Hotel - Ocean Front

4.5 star property
Adults-only luxury on the beach

Choose dates to view prices

your current months are June, 2024 and July, 2024.
June 2024
July 2024

Photo gallery for The Carmen Hotel - Ocean Front

Balcony view
Exterior
Owner´s Suite | Premium bedding, in-room safe, desk, blackout drapes
Outdoor pool, pool umbrellas
Exterior
Reviews
8.2

Very good

Popular amenities

  • Pool
  • BarBarBar
  • Air conditioningAir conditioningAir conditioning
  • HousekeepingHousekeepingHousekeeping
  • 24/7 front desk24/7 front desk24/7 front desk
  • Free WiFiFree WiFiFree WiFi

Check-in time

3:00 PM

Check-out time

12:00 PM
The price is $76
$94 total
includes taxes & fees
Jun 17 - Jun 18

Explore the area

Map
Playa del Carmen, QROO
  • Popular LocationQuinta Avenida7 min walk
  • Popular LocationPlaya del Carmen Main Beach12 min walk
  • Popular LocationPlaya del Carmen Maritime Terminal15 min walk
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)44 min drive
Mod logo
Earn OneKeyCash on thousands of hotels when you sign in and book. More rewards for more adventures!
Sign inSign up, it's free

Room options

View all photos for Owner´s Suite

Owner´s Suite | Premium bedding, in-room safe, desk, blackout drapes

Owner´s Suite

Highlights

Balcony
Private outdoor spa tub
Air conditioning
LED TV
Blackout drapes/curtains
Ceiling fan
Premium bedding
Private bathroom
  • 764 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Reef Suite City View

Premium bedding, in-room safe, desk, blackout drapes

Reef Suite City View

10/10 Exceptional

Highlights

Balcony
Air conditioning
LED TV
Blackout drapes/curtains
Ceiling fan
Premium bedding
Private bathroom
Hair dryer
  • 366 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Reef Suite Partial Ocean View

Premium bedding, in-room safe, desk, blackout drapes

Reef Suite Partial Ocean View

Highlights

Balcony
Air conditioning
LED TV
Blackout drapes/curtains
Ceiling fan
Premium bedding
Private bathroom
Hair dryer
  • 366 sq ft
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Sunrise Suite

Sunrise Suite | Premium bedding, in-room safe, desk, blackout drapes

Sunrise Suite

Highlights

Balcony
Air conditioning
LED TV
Blackout drapes/curtains
Ceiling fan
Premium bedding
Private bathroom
Hair dryer
  • 344 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Grand Ocean Suite

Grand Ocean Suite | Premium bedding, in-room safe, desk, blackout drapes

Grand Ocean Suite

Highlights

Balcony
Private outdoor spa tub
Air conditioning
LED TV
Blackout drapes/curtains
Ceiling fan
Premium bedding
Private bathroom
  • 538 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Captain's Suite

Captain's Suite | Premium bedding, in-room safe, desk, blackout drapes

Captain's Suite

Highlights

Balcony
Air conditioning
LED TV
Blackout drapes/curtains
Ceiling fan
Premium bedding
Private bathroom
Hair dryer
  • 646 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Coral Suite

Premium bedding, in-room safe, desk, blackout drapes

Coral Suite

Highlights

Balcony
Air conditioning
LED TV
Blackout drapes/curtains
Ceiling fan
Premium bedding
Private bathroom
Hair dryer
  • 366 sq ft
  • Partial ocean view
  • Sleeps 4
  • 2 Queen Beds

Similar properties

View from property
Playa Palms Beach Hotel
Pool
Kitchen
Free WiFi
Air conditioning
8.4 out of 10, Very Good, (1395)
The price is $88
$108 total
includes taxes & fees
Jun 17 - Jun 18
Playa Palms Beach Hotel

About the neighborhood

Playa del Carmen

Located in Playa del Carmen, The Carmen Hotel - Ocean Front is on the beach. Playa del Carmen Maritime Terminal and Playacar Golf Club are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Playa del Carmen Main Beach and Mamitas Beach. Xplor Theme Park and Xcaret Eco Theme Park are not to be missed.
Visit our Playa del Carmen travel guideOpens in a new window

What's nearby

  • Quinta Avenida - 7 min walk
  • Quinta Alegría Shopping Mall - 11 min walk
  • Playa del Carmen Main Beach - 12 min walk
  • Playa del Carmen Maritime Terminal - 15 min walk
  • Mamitas Beach - 17 min walk

Getting around

  • Cancun Intl. Airport (CUN) - 45 min drive

Restaurants

  • ‪El Fogon - ‬1 min walk
  • ‪Mandala - ‬5 min walk
  • ‪El Fogón Fiesta Jarocha - ‬1 min walk
  • ‪Sakura Ramen - ‬1 min walk
  • ‪Mu. Burgerhouse - ‬4 min walk

About this property

The Carmen Hotel - Ocean Front

Luxury hotel near Quinta Avenida
Close to Playa del Carmen Maritime Terminal and Playa del Carmen Main Beach, The Carmen Hotel - Ocean Front provides a poolside bar, a rooftop terrace, and a bar. Be sure to enjoy a meal at Deck 5, the on-site restaurant. Stay connected with free in-room WiFi.
Other perks include:
  • An outdoor pool with pool umbrellas
  • Luggage storage, tour/ticket assistance, and concierge services
  • An elevator, beach umbrellas, and smoke-free premises
  • A 24-hour front desk
  • Guest reviews give good marks for the pool, helpful staff, and location
Room features
All guestrooms at The Carmen Hotel - Ocean Front have comforts such as premium bedding and laptop-compatible safes, as well as amenities like free WiFi and air conditioning. Guests reviews say good things about the clean rooms at the property.
Other amenities include:
  • Bathrooms with tubs or showers and free toiletries
  • 50-inch LED TVs with streaming services and digital channels
  • Balconies, ceiling fans, and daily housekeeping

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Deck 5

Things to do

  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance

Outdoors

  • Beach umbrellas
  • On the beach
  • On the waterfront
  • Pool umbrellas
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (59 inch wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (39 inches high)
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 5 floors
  • Built in 2016
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 50-inch LED TV with digital channels
  • Streaming services

Outdoor space

  • Balcony

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Laptop-compatible safe
  • Mobile key entry

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 6:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a security system, and a first aid kit

We should mention

Guests under 18 years old are not permitted at this adults-only property
Construction is underway at a neighboring building and there may be noise disturbance from the construction work

Property is also known as

Carmen Hotel Playa del Carmen
Carmen Hotel
Carmen Playa del Carmen

Frequently asked questions

Does The Carmen Hotel - Ocean Front have a pool?

Yes, this property has an outdoor pool.

How much does it cost to stay at The Carmen Hotel - Ocean Front?

As of Jun 16, 2024, prices found for a 1-night stay for 2 adults at The Carmen Hotel - Ocean Front on Jun 17, 2024 start from $75.95, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is The Carmen Hotel - Ocean Front pet-friendly?

No, only service animals are welcome at the property.

How much is parking at The Carmen Hotel - Ocean Front?

The Carmen Hotel - Ocean Front doesn't offer parking.

What time is check-in at The Carmen Hotel - Ocean Front?

Check-in start time: 3:00 PM; Check-in end time: 6:00 PM. Late check-in is available during limited hours.

What time is check-out at The Carmen Hotel - Ocean Front?

Check-out is at noon.

Where is The Carmen Hotel - Ocean Front located?

Nestled on the beach, this Playa del Carmen hotel is within a 10-minute walk of Calle 12 and Quinta Avenida. Playa del Carmen Main Beach and Playa del Carmen Maritime Terminal are also within 15 minutes.

Reviews

8.2

Very Good

Rating 10 - Excellent. 303 out of 591 reviews" "
Rating 8 - Good. 144 out of 591 reviews" "
Rating 6 - Okay. 60 out of 591 reviews" "
Rating 4 - Poor. 37 out of 591 reviews" "
Rating 2 - Terrible. 47 out of 591 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Aurora

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing everything.
Stayed 1 night in May 2024

8/10 Good

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities
Great location: a block off Quenta Avenida (lots of bar & restaurants - pretty touristy) & beachfront. Loved the mid-century modern vibe, room was clean & comfortable. Amazing ocean view from private deck. EDM music from both the rooftop bar & the restaurant/bar got old but not a deal breaker. Breakfast was included & delicious. Note: there is no beach for the property: you have to walk down or up the ocean front. A lot of the adjacent beachfront is owned by other hotels or condos but there are some beach clubs where you can rent lounges & get food/drinks. Enjoyed my stay & recommend if you're interested in Playa del Carmen stay outside the all-inclusives.
Stayed 5 nights in Mar 2024

10/10 Excellent

Zachary

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great property. Nice rooftop restaurant, bar & pool with incredible views! Beach restaurant is great too. Accommodating friendly staff, excellent location one block from all the action on 5th Avenue. Stay here!
Stayed 5 nights in May 2024

6/10 Okay

CATHERINE, Toronto

Traveled with group, Traveled with family
Disliked: Staff & service
Advertisement for bkfast was all misinformed by their displayed images. There's nothing like that at the restaurant and everything like pizza is tortilla flour very tasteless; with their bkfast you need to order through menu in which it's limited and some of the staffs are rude n friendly less. They wait till its ur check-in time before they ask u to fill forms instead of having it done prior to your time. The scene is beautiful because of the Caribbean sea view... Their water is full of chlorine it's too strong u can smell it which I reacted to. When u take a bath, the water goes to the toilet cause it's separated and we had to always clean. Since this is a tourist destination we expect their staffs to understand English and be able express themselves in English but it's a NO. I have to google translate before they get what I meant... A couple of days before our checkout we saw a roach, video it with still image went to the reception and made a report about it. No one from the management came to say a thing nor any apology note which is horibble n disrespectful like they don't care about u but only the money. This is our experience at Playa del Carmen Oceanfront
Stayed 9 nights in Apr 2024

6/10 Okay

HENRIETTA, Toronto

Disliked: Staff & service
Stayed 6 nights in Apr 2024

4/10 Poor

Haley

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Do NOT stay here unless you like loud music all day and night, rude stuff and really musty smelling rooms! The music is so loud you can’t enjoy your patio or sleep. When we would come back to the room after dinner the hotel staff in the lobby would rudely accuse us of trespassing if we used the lobby bathroom or sat outside to look at the ocean before going upstairs. The moldy/musty air in our room made us both not feel well and the hotel staff refused to cancel our remaining nights or help us in any way. The location is in the heart of the nightlife if that’s what you’re looking for. The pool could best be described as an oversized bathtub- certainly not a pool. We would not recommend anything about this place to anyone. Had they made any attempt to help us in any way, or even just made us feel welcome instead of constantly harassed coming and going, I wouldn’t have posted a bad review but our experience was terrible and the staff was unhelpful and rude.
Stayed 7 nights in Apr 2024

10/10 Excellent

BLANCA

Stayed 3 nights in Feb 2024

2/10 Terrible

Oron Thomas Bolding

Stayed 5 nights in Mar 2024

10/10 Excellent

Gisselle

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent stay at The Carmen Hotel
I stayed 5 nights with my family. I really don’t have any complaints. Beds were confy, hot water was available in the shower, and staff was friendly. You have the 5th ave right behind the hotel which is something that I needed. The only issue was the small refrigerator; it was not cooling.
Stayed 5 nights in Mar 2024

10/10 Excellent

Robert

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great staff, especially Guillermo at the front desk, and Diana at the pool.
Stayed 3 nights in Mar 2024

4/10 Poor

Tetiana

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024

6/10 Okay

Lana

Traveled with partner
Disliked: Amenities
This property is central to the downtown core area, however, it’s not as clean as the photos online. There’s no parking available so it makes it difficult to get to the hotel when the streets are closed and then you have to pay to park nearby for $250 pesos a day. The free breakfast is unclear. We got different information from two different waiters. The first day my breakfast order took 45 mins and was wrong and cold. There’s no happy hour that we saw and definitely no mezcal tasting as advertised. Also, be prepared to pay $19.99 usd per person per night for these “extra” services that are not worth it. I’m not sure we would return. The beach out front is also very tiny and not worth it.
Stayed 2 nights in Feb 2024

8/10 Good

Nicole

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is gorgeous and the staff very accessible and kind. There is a club on top of the hotel that can be fun, but you can hear the music in the rooms and it’s non stop EDM. If that’s your thing, this place is perfect. It’s right on the ocean and right off the main tourist strip. Close walk to the bus station and taxi area.
Stayed 4 nights in Feb 2024

10/10 Excellent

Bryan Douglas

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Carmen was an excellent choice for us. Nice little beach club, lots of great dining options nearby, super friendly and helpful staff. Not a quiet area for those thst want that but we enjoy music snd didnt mind it. Great breakfasts! We would love to come back! Thanks Carmen Hotel!
Stayed 6 nights in Feb 2024

10/10 Excellent

Stephen Thomas

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the location and the service was awesome. Every morning a healthy breakfast ocean view starts the day out right. The room had a amazing view with a pool on top of the roof overlooking ocean. I differently would stay there again. Our stay 7 nights. Thank you 👍 jk and sk
Stayed 7 nights in Feb 2024

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing place to stay
We booked the partial view room and it was just as the photos showed on their website! It exceeded all of our expectations! The staff were so sweet, helpful and accommodating. The room was clean and spacious and the view was gorgeous! We would sit out on the balcony every morning and night listening to the waves! Would highly recommend staying here if you get the chance!!!
Morning view from our balcony
Our room
Night view
Stayed 7 nights in Feb 2024

10/10 Excellent

barole

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place Haley recommended
Stayed 4 nights in Feb 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Extremely attentive and helpful staff. Courtesy, comfort were key. The property is conveniently located to beach & 5th Ave.
Stayed 4 nights in Feb 2024

8/10 Good

Vikki

Liked: Cleanliness
Stayed 5 nights in Feb 2024

10/10 Excellent

Jordan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Looked forward to breakfast everyday. Loved our stay.
Stayed 7 nights in Feb 2024

6/10 Okay

Jennifer

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 8 nights in Jan 2024

8/10 Good

Raya

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
It is a beautifully design hotel in a super noisy area. I enjoyed it. When I checked in, I was asked for my credit card that was charged $100 deposit. I was assured the deposit will be returned immediately. Two months later, after endless attempts the hotel still did NOT return my $100 deposit which is absolutely outrageous. They admitted that they have made a mistake. But still did NOT return my $100. It's an expensive hotel for a certain type of crowd. Charging deposits and NOT returning them is not cool. I demand immediate return of my deposit. Needless to say, I have all conversations with the hotel staff on WhatsApp. Do NOT trust these people

8/10 Good

Mike

Stayed 1 night in Feb 2024

10/10 Excellent

Joy

Stayed 2 nights in Feb 2024

2/10 Terrible

Nicole

Disliked: Cleanliness, staff & service, property conditions & facilities
Unfortunately I never received my refund of $100 back, despite me reaching out multiple times and them guaranteeing I would receive it back. I was also charged $17 days after my stay on my credit card, despite them saying that they no longer had my credit card information. We were also not informed of the mandatory extra fees per night per person upon arrival.
Stayed 4 nights in Jan 2024

General hotel information

Reasons to Book
Onsite Restaurant/Bar & Room Cleanliness
Check-In Time
3:00 PM
Check-Out Time
11:00 AM
Star Rating
4.5