6 restaurants, international cuisine

Reviews of Wyndham Alltra Playa del Carmen Adults Only All Inclusive

4 out of 5
Wyndham Alltra Playa del Carmen Adults Only All Inclusive
Constituyentes Number 1, Playa del Carmen, QROO

Reviews

8.6

Excellent

Rating 10 - Excellent. 1383 out of 2414 reviews" "
Rating 8 - Good. 592 out of 2414 reviews" "
Rating 6 - Okay. 245 out of 2414 reviews" "
Rating 4 - Poor. 92 out of 2414 reviews" "
Rating 2 - Terrible. 102 out of 2414 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have been to the resort several time and planning on returning.
Stayed 7 nights in May 2024

10/10 Excellent

Eddie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super
Stayed 3 nights in May 2024
Response from Lucía Delfín - Manager's Assistant on May 9, 2024
Dear Guest EddieMany thanks for posting your experience at Wyndham Alltra Playa del Carmen Adults Only All Inclusive.It is a pleasure to know that you enjoyed your stay.We look forward to receiving you again.

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities
Great place
Stayed 1 night in May 2024
Response from Lucía Delfín - Manager's Assistant on May 9, 2024
Dear Guest JorgeMany thanks for sharing the comments of your recent stay at Wyndham Alltra Playa del Carmen Adults Only All Inclusive. It is a pleasure to know that you enjoyed our facilities. Your feedback will be extensive to our team who will feel motivated to continue exceeding our guests' expectations.We look forward to receiving you again. Best Regards

10/10 Excellent

Vincent

Liked: Cleanliness, staff & service, property conditions & facilities
The food is great and the friendly staff
Stayed 7 nights in May 2024
Response from Lucía Delfín - Manager's Assistant on May 9, 2024
Dear Guest VincentMany thanks for sharing the comments of your recent stay at Wyndham Alltra Playa del Carmen Adults Only All Inclusive. It is a pleasure to know that you enjoyed our food and service. Your feedback will be extensive to our team who will feel motivated to continue exceeding our guests' expectations.We look forward to receiving you again. Best Regards

6/10 Okay

Angel

Traveled with partner
Liked: Cleanliness, staff & service
Food was overcooked, very bland the buffet was left out for too long. All breads and foods were stale. The sound of the town was very intrusive on the peace and serenity. When they mention a partial view of the ocean they mean a tiny glimpse from the corner of your balcony. The drinks tasted horrible, almost like plastic. There's no security in the front of the hotel, anybody from town can just walk right into the hotel.
Stayed 4 nights in May 2024
Response from Lucía Delfín - Manager's Assistant on May 9, 2024
Dear Guest AngelThank you for taking the time to tell us about your experience at Wyndham Alltra Playa del Carmen Adults Only All Inclusive. I am sorry that your experience did not meet your expectations. Your feedback is very important to us, and I am saddened to hear that you did not enjoy our food and drinks and that your room was not to your likely . Please rest assured that we are taking the appropriate measures to address the problems and prevent any future occurrences. At the same time, we are already working to improve our guests' rest.We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Best Regards,

10/10 Excellent

Katherine

Traveled with group
Liked: Amenities
Great stay and staff was very friendly and attentive!
Stayed 3 nights in May 2024
Response from Lucía Delfín - Manager's Assistant on May 9, 2024
Dear Guest KatherineMany thanks for sharing the comments of your recent stay at Wyndham Alltra Playa del Carmen Adults Only All Inclusive. It is a pleasure to know that you enjoyed our service. Your feedback will be extensive to our team who will feel motivated to continue exceeding our guests' expectations.We look forward to receiving you again. Best Regards,

10/10 Excellent

Florinda A

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place. Very clean and staff is amazing, they will do the best to make you feel welcome. I was surprised the entertainment was very early and lasted less than an hour. Overall I enjoyed my stay and had a really good time.
Stayed 6 nights in May 2024
Response from Lucía Delfín - Manager's Assistant on May 9, 2024
Dear Guest FlorindaThank you for taking the time to tell us about your experience at Wyndham Alltra Playa del Carmen Adults Only All Inclusive. I am particularly pleased that you had a nice stay despite the issues with the entertainment. I will share your comments with our team, to address the problem and to prevent any future incidences. Here at Wyndham Alltra, we continuously strive to exceed your expectations. Thank you again for sharing your comments, and we look forward to serving you in the future. Sincerely,Best Regards,

10/10 Excellent

Patrick

Liked: Cleanliness, amenities
Great time
Stayed 4 nights in Apr 2024
Response from Jaqueline Sosa Manager on Duty on May 9, 2024
Thank you for rating your recent stay with us. We're delighted to hear you had a fantastic experience and that we met your expectations. Your perfect score motivates us to continue providing exceptional service. We look forward to welcoming you back in the future.

2/10 Terrible

Tania

Disliked: Cleanliness, staff & service, property conditions & facilities
Place was nice the first day we got in.. my friend got some bites on her skin and we thought they were mosquitoes… comes to find out the next morning we woke up to beg bug bites all over are arms and legs.. we even found them crawling on the pillow. We got our stuff and headed out right away we called a manager only she thing did was apologize and try to tell me those were not bed bugs when clearly they were with the pictures I have shown her and I know what bed bugs look like. No remorse or wanted to compensate us. Only thing she offered was to go see a pharmacy to get medicine and we still had to pay out of pocket for it.. therefore they didn’t even offer anything else but a different room and we couldn’t even sleep on the beds due to us being scared they went in our luggage. We slept in with one eye open and lights on. Also manager was mostly worried about “please don’t post review about this” like absolutely not. Please would not recommend this hotel .
Stayed 3 nights in May 2024
Response from Lucía Delfín - Manager's Assistant on May 9, 2024
Dear Guest TaniaMany thanks for sharing your recent experience at Wyndham Alltra Playa del Carmen Adults Only All Inclusive.We deeply apologize for the inconvenience with your room and if you felt that you were not properly attended to during the inconvenience.My understanding is that you rejected the medical service and that she did offer a one night refund. However, it is very likely that with the annoyance of the whole situation you did not feel that we had no empathy towards you.On the other hand, rest assured that this was an isolated case and that we have high hygiene standards which are supported by the HS consulting certification. We have understood that we must put an even sharper clinical eye so that this does not happen again, thus, we are already implementing the necessary measures.Thank you very much for your comments, which help us improve and once again, we offer you a sincere apology for the inconvenience.Best Regards,

10/10 Excellent

Lisa Dawn

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful. Yummy food and drinks. Close to so much! Loved being able to walk and explore. Smaller resort which is nice, you never felt crowded or had to wait for a table. If I had it to do over i would have waited to book excursions through them, they made it so easy. The beach bar was fun and just far enough away you felt like you were in a different space. I don't love seafood, so I didnt try the sushi bar, but I heard good things. I wish the main pool had a swim up bar. Nowhere to get a drink before 11:00am. Really my only real complaint was It was so loud, felt like maybe the walls were too thin. You could hear everything happening outside your room.
Stayed 7 nights in Apr 2024
Response from Lucía Delfín - Manager's Assistant on May 8, 2024
Dear Guest LisaMany thanks for sharing the comments of your last stay at Wyndham Alltra Playa del Carmen Adults Only All Inclusive.It is a pleasure to know that you enjoyed our facilities, food, drinks and location and we deeply apologize for the inconvenience with the noise, unfortunately there are certain factors that are not in our control, but you can be sure that we are in a continuous improvement, and we are working already to get a better quality of rest for our guests.Again, thanks for sharing your experience and we hope to receive you again.Best Regards,

6/10 Okay

Luisa

Liked: Staff & service
Stayed 3 nights in May 2024
Response from Joan Canto - Sales Team on May 8, 2024
Dear Luisa, thank your for taking the time to share your recent experience at Wyndham Alltra Playa del Carmen, we appreciate your feedback.

10/10 Excellent

Katlyn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was incredible! The perfect amount of partying and relaxing. There are a ton of options and you have the ability to do so many things.
Stayed 5 nights in May 2024
Response from Lucía Delfín - Manager's Assistant on May 7, 2024
Dear Guest Katlyn,Thank you for taking the time to tell us about your experience at Wyndham Alltra Playa del Carmen Adults Only All Inclusive. It is always a pleasure to receive positive feedback.I am particularly pleased that you found our ambiance amazing and that you had a nice stay. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Wyndham Alltra, we continuously strive to exceed your expectations.Thank you again for sharing your stay, and we look forward to serving you in the future.Sincerely,

8/10 Good

Donald Brian, Montrose

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The hotel was nice, and the food was above average. The service was lacking, however, especially around the pool. We had a cabana bed, and did not get waited on once.
Stayed 8 nights in Apr 2024
Response from Lucía Delfín - Manager's Assistant on May 7, 2024
Dear Guest DonaldThank you for taking the time to tell us about your experience at Wyndham Alltra Playa del Carmen Adults Only All Inclusive. I am particularly pleased that you enjoyed the facilities and the food despite the issues with the the service at the pool. I will share your comments with our team, to address the problem and to prevent any future incidences. Here at Wyndham Alltra, we continuously strive to exceed your expectations. Thank you again for sharing your comments, and we look forward to serving you in the future. Sincerely,

10/10 Excellent

seth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice place, the Italian restaraunt was seriously great. The buffet was so-so but the staff was good. I'd go there again, over all fantastic experience.
Stayed 3 nights in May 2024
Response from Lucía Delfín - Manager's Assistant on May 6, 2024
Dear Guest SethThank you for taking the time to tell us about your experience at Wyndham Alltra Playa del Carmen Adults Only All Inclusive. I am particularly pleased that you enjoyed our Italian restaurant and that you had a wonderful vacation despite the buffet was not to your likelu. I will share your comments with our team, to address the problem and to prevent any future incidences. Here at Wyndham Alltra, we continuously strive to exceed your expectations. Thank you again for sharing your comments, and we look forward to serving you in the future. Sincerely,

8/10 Good

David E, Las Vegas

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An honest review- for the price….worth it! Most staff were very friendly, some were meh. Restaurants were pretty good. The buffet was ok. Great salad bar, juice bar and selections. It was just too similar day in and day out. Love the coffee bar!! Great pool, but no swim up bar. Weird. The rooftop pool has a swim up, but it’s small. But they do have a great sushi bar up there. They say that staff watch for offenders who leave towels on the chairs, but we never saw staff take any away. Just like every other resort - there are those people who run down and place their towels on the chairs and then show up hours later. Seriously? Rooms were fine. Nothing “wow” but did the job for the 9 days we were there. Really close to 5th avenue and yes, they get in your face the whole time you walk down the street. Not the best beach either - small and rocky with lots of smelly seaweed. I would still recommend and we would return- we had alot of fun!!!
Stayed 9 nights in Apr 2024
Response from Lucía Delfín - Manager's Assistant on May 6, 2024
Dear Guest DavidThank you for taking the time to tell us about your experience at Wyndham Alltra Playa del Carmen Adults Only All Inclusive. Your feedback is very important to us and please allow me to apologize for the inconvenience with the sunbeds, rest assured that we are taking the appropriate measures to prevent any future incidences. On the other side, many thanks for your sincere review, it is a pleasure to know that you enjoyed your stay and our facilities although we are not perfect. You can be sure that here at Wyndham Alltra, we continuously strive to meet your needs and expectations.It is our hope that you will give us the opportunity to better serve you in the future.Best Regards,

10/10 Excellent

Bhavisa

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
More consistency in the rooms being the same. Some rooms had better lighting than others. And the plugs near the bed did not work properly, but the other plugs did work.
Stayed 5 nights in Apr 2024
Response from Lucía Delfín - Manager's Assistant on May 6, 2024
Dear Guest BhavisaThank you for taking the time to tell us about your experience at Wyndham Alltra Playa del Carmen Adults Only All Inclusive. I am particularly pleased that you had a nice stay despite the issues with your room. I will share your comments with our team, to address the problem and to prevent any future incidences. Here at Wyndham Alltra, we continuously strive to exceed your expectations. Thank you again for sharing your comments, and we look forward to serving you in the future. Sincerely,

8/10 Good

Evelyn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There could be a little improvement on the food but other than that everything was perfect
Stayed 7 nights in Apr 2024
Response from Lucía Delfín - Manager's Assistant on May 6, 2024
Dear Guest EvelynThank you for taking the time to tell us about your experience at Wyndham Alltra Playa del Carmen Adults Only All Inclusive. It is a pleasure to know that you enjoyed your stay. We will share your comments with the team to continue working in an outstanding way.Here at Wyndham Alltra, we continuously strive to meet your needs and expectations and your feedback is very important to us, thus you can be sure we will take into account your comments about the food.We appreciate the time you took, and it is our hope to serve you in the future.Best Regards,

10/10 Excellent

Yigal

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great weekend and awesome hotel!
Stayed 3 nights in May 2024
Response from Lucía Delfín - Manager's Assistant on May 6, 2024
Dear Guest YigalMany thanks for sharing the comments of your recent stay at Wyndham Alltra Playa del Carmen Adults Only All Inclusive. It is a pleasure to know that you enjoyed our location and service. Your feedback will be extensive to our team who will feel motivated to continue exceeding our guests' expectations.We look forward to receiving you again. Best Regards,

10/10 Excellent

ROBERT

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff food very good
Stayed 5 nights in Apr 2024
Response from Lucía Delfín - Manager's Assistant on May 6, 2024
Dear Guest Robert,Thank you for taking the time to tell us about your experience at Wyndham Alltra Playa del Carmen Adults Only All Inclusive. It is always a pleasure to receive positive feedback.I am particularly pleased that you found our service and food amazing. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Wyndham Alltra, we continuously strive to exceed your expectations.Thank you again for sharing your stay, and we look forward to serving you in the future.Sincerely,

8/10 Good

Steven

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Could only be better if they enforced their rules of not saving chairs. Buffet food was over cooked breakfast was great, Sushi, Mexican and steak house was all amazing.
Stayed 7 nights in Apr 2024
Response from Miguel Ángel Morales Rios MOD on May 5, 2024
On behalf of the staff and Management of our resort, we would like to thank you for taking the time to post a review of your experience with us. It was a pleasure being your host during your recent getaway And thank you for your detailed suggestions. Our guests’ feedback is truly important to us We will work to enforce the rule of not saving chairs Please be confident that we’ve shared your kind comments with our team as motivation to keep up with our commitment to offering truly remarkable experiences to our guestsWe look forward to welcoming you back at Wyndham Alltra Playa del Carmen your home away from home...

6/10 Okay

Narine, Tujunga

Disliked: Property conditions & facilities
Stayed 1 night in May 2024
Response from Lucía Delfín - Manager's Assistant on May 6, 2024
Dear Guest NarineOn behalf of Wyndham Alltra Playa del Carmen Adults Only All Inclusive, we thank you for reviewing your experience.We hope that had a nice stay and it will be a pleasure to receive you again.Best Regards,

10/10 Excellent

Zulma

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great all inclusive place.
Stayed 2 nights in May 2024
Response from Lucía Delfín - Manager's Assistant on May 4, 2024
Dear Guest ZulmaMany thanks for sharing the comments of your recent stay at Wyndham Alltra Playa del Carmen Adults Only All Inclusive. It is a pleasure to know that you enjoyed your vacation. Your feedback will be extensive to our team who will feel motivated to continue exceeding our guests' expectations.We look forward to receiving you again. Best Regards,

10/10 Excellent

Mark, Frankfort

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Different food selections
Stayed 2 nights in Apr 2024
Response from Lucía Delfín - Manager's Assistant on May 3, 2024
Dear Guest MarkThank you for taking the time to tell us about your experience at Wyndham Alltra Playa del Carmen Adults Only All Inclusive. It is a pleasure to know that you enjoyed your stay. We will share your comments with the team to continue working in an outstanding way.Here at Wyndham Alltra, we continuously strive to meet your needs and expectations and your feedback is very important to us, thus you can be sure we will take into account your comments about the food.We appreciate the time you took, and it is our hope to serve you in the future.Best Regards,

10/10 Excellent

Nicole

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right in Playa del Carmen , so very convenient to shopping and nightclubs , the property was immaculate and staff amazing !
Stayed 8 nights in Apr 2024
Response from Lucía Delfín - Manager's Assistant on May 3, 2024
Dear Guest Nicole,Thank you for taking the time to tell us about your experience at Wyndham Alltra Playa del Carmen Adults Only All Inclusive. It is always a pleasure to receive positive feedback.I am particularly pleased that you found our location, cleanliness and service outstanding. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Wyndham Alltra, we continuously strive to exceed your expectations.Thank you again for sharing your stay, and we look forward to serving you in the future.Sincerely,

10/10 Excellent

Tara

Liked: Cleanliness, staff & service, property conditions & facilities
Dream vacation. Amazing food, staff, entertainment and location. Highly recommended.
Stayed 7 nights in Apr 2024
Response from Lucía Delfín - Manager's Assistant on May 2, 2024
Dear Guest Tara,Thank you for taking the time to tell us about your experience at Wyndham Alltra Playa del Carmen Adults Only All Inclusive. It is always a pleasure to receive positive feedback.I am particularly pleased that you found our food, service, enterainment and location remarkable. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Wyndham Alltra, we continuously strive to exceed your expectations.Thank you again for sharing your stay, and we look forward to serving you in the future.Sincerely,

10/10 Excellent

Nathalie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my first solo trip here and it was a great time. I felt safe, comfortable everyone and the staff were so nice. The food, drinks and entertainment were so good! The spa was amazing! I did not want to leave but I will be back!
Stayed 3 nights in Apr 2024
Response from Lucía Delfín - Manager's Assistant on May 2, 2024
Dear Guest Nathalie,Thank you for taking the time to tell us about your experience at Wyndham Alltra Playa del Carmen Adults Only All Inclusive. It is always a pleasure to receive positive feedback.I am particularly pleased that you found had an amazing stay. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Wyndham Alltra, we continuously strive to exceed your expectations.Thank you again for sharing your stay, and we look forward to serving you in the future.Sincerely,

6/10 Okay

Thomas, Tempe, AZ

Liked: Cleanliness, staff & service
The specialty resturants were a let down. The food was a let down. The design of the pool made it difficult to get into and out of. The max depth was less than 5 feet. The ladders were too short.
Stayed 5 nights in Apr 2024
Response from Lucía Delfín - Manager's Assistant on May 3, 2024
Dear Guest Thomas,Thank you for taking the time to tell us about your experience at Wyndham Alltra Playa del Carmen Adults Only All Inclusive. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened to hear that you didn't enjoy our food and pool. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences with the pool and that we are in a project to improve our pool. Here at Wyndham Alltra, we continuously strive to meet your needs and expectations.We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Best Regards,

10/10 Excellent

Alondra

Traveled with group
Liked: Cleanliness, amenities
Loved it definitely would go back
Stayed 3 nights in Apr 2024
Response from Lucía Delfín - Manager's Assistant on May 2, 2024
Dear Guest AlondraMany thanks for sharing the comments of your recent stay at Wyndham Alltra Playa del Carmen Adults Only All Inclusive. It is a pleasure to know that you enjoyed your stay. We look forward to receiving you again. Best Regards,

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best experience in a resort. Staff was so loving and helpful with all our needs.
Stayed 3 nights in Apr 2024
Response from Lucía Delfín - Manager's Assistant on May 2, 2024
Dear Guest David,Many thanks for sharing the comments of your recent stay at Wyndham Alltra Playa del Carmen Adults Only All Inclusive. It is a pleasure to know that you enjoyed our service and that your stay was memorable. Your feedback will be extensive to our team who will feel motivated to continue exceeding our guests' expectations.We look forward to receiving you again. Best Regards,

10/10 Excellent

Sarahy

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
We really enjoy our stay here highly recommend staff is so helpful and friendly .
Response from Lucía Delfín - Manager's Assistant on May 2, 2024
Dear Guest Sarahy,Thank you for taking the time to tell us about your experience at Wyndham Alltra Playa del Carmen Adults Only All Inclusive. It is always a pleasure to receive positive feedback.I am particularly pleased that you found your stay unforgettable. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Wyndham Alltra, we continuously strive to exceed your expectations.Thank you again for sharing your stay, and we look forward to serving you in the future.Sincerely,

6/10 Okay

Ebony

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The images of the hotel room I booked (junior suite, 1 king bed, Ocean view) was different from the room we were first given. I had to pay more money to upgrade the room to Oceanfront. Once you get on the elevator, please note that the 1st floor button takes you to the second floor. The 2nd floor button goes to the 3rd floor. The room was a winner. It has really thick pillows. Maybe adding two smaller ones could give balance. Also, there are no washcloths. Breakfast was the only meal I enjoyed at Ventanas. The fresh to order omelets and juices were great! You cant get mimosas until 10AM. I had the beef steak at Brasas but couldn't eat it. The texture was unique. We left and bought food outside the resort. We had dinner at Zarape. The restaurant wasn't packed at all. It still took about 45 minutes to get the meals. We added shrimp to the fajitas which was about $20. The food was okay. The ladies bathroom has short stalls. Your legs will probably hit the door Room service food was terrible. The pizza bar has potential. Please add more toppings. Garlic, basil, and oregano will go a long way. The bars on the property open at 11AM. The drinks are okay. You can only get ice cream at noon. Why? The hot tub closes at 5PM. Why? The pool and activities coordinators were great! The live dancers were great! More rainy day activities would be helpful in the lobby/bar area.
Stayed 3 nights in Apr 2024
Response from Lucía Delfín - Manager's Assistant on May 2, 2024
Dear Guest EbonyThank you for taking the time to tell us about your experience at Wyndham Alltra Playa del Carmen Adults Only All Inclusive. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened to hear that you did not enjoy your first room and that you have serveral inconveniences with your meals. Please rest assured that we are taking the appropriate measures to take into account all your comments. Also, many thanks for the information about our facilities and schedules, we will review all of them in order to prevent any future incidences.On the other side, it is a pleasure to know that you enjoyed the breakfast and the entertainment activities. We will share your comments with them to continue working in an outstanding way. Here at Wyndham Alltra, we continuously strive to meet your needs and expectations.We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Best Regards,

10/10 Excellent

Deserae

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great. Balcony view was gorgeous. So close to 5th ave you can come and go with ease. Highly recommend.
Stayed 11 nights in Apr 2024
Response from Lucía Delfín - Manager's Assistant on May 2, 2024
Dear Guest DeseraeMany thanks for sharing the comments of your recent stay at Wyndham Alltra Playa del Carmen Adults Only All Inclusive. It is a pleasure to know that you enjoyed our location, view and service. Your feedback will be extensive to our team who will feel motivated to continue exceeding our guests' expectations.We look forward to receiving you again. Best Regards,

10/10 Excellent

Edna Elba, Costa Mesa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer Service and staff was amazing and friendly made us feel welcomed
Stayed 3 nights in Apr 2024
Response from Lucía Delfín - Manager's Assistant on May 2, 2024
Dear Guest Edna Elba,Thank you for taking the time to tell us about your experience at Wyndham Alltra Playa del Carmen Adults Only All Inclusive. It is always a pleasure to receive positive feedback.I am particularly pleased that you found our service amazing. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Wyndham Alltra, we continuously strive to exceed your expectations.Thank you again for sharing your stay, and we look forward to serving you in the future.Sincerely,

8/10 Good

Thomas

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff and property for the most part were very good. The pool was very crowded and all chairs were covered and mostly unoccupied for much of the day. We were told at check in that if a chair was unoccupied for more than 30 minutes or so, the towels and possessions would be cleared. Didn't happen. Service was ver slow at the pool; we ended up getting our own drinks most of the time. You need to revise your towel policy with the cards. The towel kiosk was unattended for much of the day and was very inconvenient to wait to change towels for cards. Also, relax about the glassware. After waiting 20 minutes to get a glass of wine, I stood with the glass to return from the restaurant to my room and 2 waiters and a manager charged me immediately to retrieve the glass from my hand. I didn't fly 1000 miles and pay thousands of dollars to take a towel or a wine glass off the property. Not great hospitality. And yes, there is a difference in taste from glass to plastic. i get the plastic at the pool, but in the room, let the glass go with your guest. Big point of dissatisfaction and not very hospitable.
Stayed 5 nights in Apr 2024
Response from Lucía Delfín - Manager's Assistant on Apr 29, 2024
Dear Guest ThomasThank you for taking the time to tell us about your experience at Wyndham Alltra Playa del Carmen Adults Only All Inclusive. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies if you had a hard time having a sunbed, towels or a glass of wine.Your feedback is very important to us and please rest assured that we are taking the appropriate measures to address the problems and prevent any future occurrences. On the other side, it is a pleasure to know that you enjoyed our service. We will share your comments with the team to continue working in an outstanding way. Here at Wyndham Alltra, we continuously strive to meet your needs and expectations.We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Best Regards,

10/10 Excellent

Caleb, Caldwell

Liked: Cleanliness, staff & service
Stayed 7 nights in Apr 2024
Response from Miguel Ángel Morales Rios MOD on Apr 30, 2024
On behalf of the staff and Management of our resort, we would like to thank you for taking the time to post a review of your experience with us. It was a pleasure being your host during your recent getaway We look forward to welcoming you back at Wyndham Alltra Playa del Carmen your home away from home...

10/10 Excellent

Jason Lee, Caldwell

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was great. Close.to the ocean and shopping areas.
Stayed 7 nights in Apr 2024
Response from Jaqueline Sosa Gerente en Turno on Apr 29, 2024
Thank you for sharing your experience! We're thrilled to hear that you enjoyed our convenient location, close to both the ocean and shopping areas. We strive to provide our guests with a memorable stay, and we're glad we could contribute to your enjoyment. We hope to see you again soon!

10/10 Excellent

Mark, WINDSOR

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great place, staff and location!! Be sure to book the OCEAN FRONT ROOMS...THE BEST!!
Response from Jaqueline Sosa Manager on Duty on Apr 29, 2024
Thank you for your feedback! We're delighted to hear that you enjoyed your stay and appreciated our staff and location. Booking an oceanfront room is indeed a fantastic choice for maximizing your experience. We look forward to welcoming you back soon!

6/10 Okay

Pamela

Traveled with group
Liked: Cleanliness, staff & service
The property is has many rooms but a very small pool area. It is geared more towards a younger crowd. The staff are so incredibly friendly. There really is no beach to speak of. I will not go back.
Stayed 7 nights in Apr 2024
Response from Jaqueline Sosa Manager on Duty on Apr 29, 2024
Your feedback is valuable in helping us enhance our guests' experience, and we're grateful for your insights. We'll strive to make improvements based on your suggestions to ensure a more seamless and enjoyable stay for all our guests.

2/10 Terrible

Dan

Disliked: Staff & service, amenities
Manager was an ass. Refuse to let a friend in to property Evan after I agreed to pay for a day pass manager was way out of line talking to me. I would not recommend this place to anyone
Stayed 7 nights in Apr 2024
Response from Lucía Delfín - Manager's Assistant on May 2, 2024
Dear Guest Dan,Thank you for taking the time to tell us about your experience at Wyndham Alltra Playa del Carmen Adults Only All Inclusive. Your feedback is very important to us, and I am sorry that you couldn't enjoy our facilities with your friend, allow me to apologize if you felt you were not helped. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Wyndham Alltra, we continuously strive to meet your needs and expectations.We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Best Regards,

8/10 Good

Roger

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
No substitute on TV, Different Outlet walls didn’t work,
Stayed 9 nights in Apr 2024
Response from Miguel Ángel Morales Rios MOD on Apr 27, 2024
On behalf of the staff and Management of our resort, we would like to thank you for your detailed suggestions. Our guests’ feedback is truly important to us and we will carefully review all your remarks.your comments which allows us to better understand our highs and lows in order to improve our service levelsWe will work with the outlets, and we will adjust and re check the channels with the subtitles We look forward to welcoming you back at Wyndham Alltra Playa del Carmen your home away from home

8/10 Good

Jennifer

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The resort was small and intimate and very clean. I was a little disappointed in the gym equipment and that no drinks were served until 11 am
Stayed 6 nights in Apr 2024
Response from Miguel Ángel Morales Rios MOD on Apr 27, 2024
On behalf of the staff and Management of our resort, we would like to thank you for your detailed suggestions. Our guests’ feedback is truly important to us and we will carefully review all your remarks.your comments which allows us to better understand our highs and lows in order to improve our service levelsWe look forward to welcoming you back at Wyndham Alltra Playa del Carmen your home away from home

10/10 Excellent

Jose

Traveled with partner
Liked: Amenities
Perfect hotel with nice service
Stayed 4 nights in Apr 2024
Response from Miguel Ángel Morales Rios MOD on Apr 27, 2024
On behalf of the staff and Management of our resort, we would like to thank you for taking the time to post a review of your experience with us. It was a pleasure being your host during your recent getaway Please be confident that we’ve shared your kind comments with our team as motivation to keep up with our commitment to offering truly remarkable experiences to our guestsWe look forward to welcoming you back at Wyndham Alltra Playa del Carmen your home away from home...

8/10 Good

richard, santa teresa

Liked: Staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from Miguel Ángel Morales Rios MOD on Apr 27, 2024
Thank you for taking the time to share your feedback with us. We value all guest input as it helps us to improve our services. we would love to learn more about your experience to better understand how we can enhance it in the future.Once again, thank you for choosing to stay with us at Wyndham Alltra Playa del Carmen, Adults Only-All Inclusive. We hope to have the opportunity to welcome you back soon and provide you with an exceptional experience.

8/10 Good

Margaret Ann

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2024
Response from Miguel Ángel Morales Rios MOD on Apr 26, 2024
On behalf of the staff and Management of our resort, we would like to thank you for taking the time to post a review of your experience with us. It was a pleasure being your host during your recent getaway We look forward to welcoming you back at Wyndham Alltra Playa del Carmen your home away from home...

6/10 Okay

Kevin M

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was amazing. Felt crowded around the pool and bars. Dining was average, room service good.
Stayed 4 nights in Apr 2024
Response from Jaqueline Sosa Manager on Duty on Apr 26, 2024
Thank you for sharing your feedback. We're delighted to hear that you found our staff amazing. We apologize if you felt the pool and bars were crowded during your stay. We will take your comments into consideration as we strive to improve the guest experience. We appreciate your feedback on the dining experience and are glad to hear that you found room service satisfactory. We hope to have the opportunity to welcome you back for an even better stay in the future.

10/10 Excellent

Juan Daniel Morales, Willmar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2024
Response from Jaqueline Sosa Gerente en Turno on Apr 26, 2024
Gracias por calificar su reciente estancia con nosotros. Nos alegra saber que tuvo una experiencia fantástica y que cumplimos con sus expectativas. Su puntuación perfecta nos motiva a seguir brindando un servicio excepcional. Esperamos darle la bienvenida nuevamente en el futuro.

6/10 Okay

Lindsay Nicole

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I did not like the food. Most of the time it was cold.
Stayed 4 nights in Apr 2024
Response from Lucía Delfín - Manager's Assistant on Apr 29, 2024
Dear Guest LindsayThank you for taking the time to tell us about your experience at Wyndham Alltra Playa del Carmen Adults Only All Inclusive. Your feedback is very important to us, and I am saddened to hear that you did not enjoy our food. Please rest assured that we are taking the appropriate measures to improve it and to keep it warm. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Best Regards,

10/10 Excellent

Marian

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wyndham has been busy in restoring the beach area as when we were there 2 years ago, the beach just outside the boundary of the main pool was non-existent. There are now loungers in the area where water used to be. Same with the ground level suites that face the ocean - you might not be access the beach still but at least water is not lapping at the balcony door. The hotel has implemented a rule regarding placing the hotel towels and personal items to reserve loungers by the main pool and pool by Off the Hook; unfortunately, occasionally staff will remove the items after an hour. It is sad that some patrons do not like to follow the rule as everyone should have opportunity to relax by the pool. Jorge, pool and bar manager informed me that towel/reservations is a work in progress. The Wyndham front line staff including management are welcoming (Alexandro) and are willing to help out with reasonable requests. The food at the resort are superb. The buffet have variety so one never gets bored of having the same food though I can never get enough of taco chips/salsa/habanero. Thanks to Eduardo and Hector for introducing me to the lovely hot sauces. Sebastian, thank you for remembering my pot of decaf coffee with hot leche (milk) in the morning. Suggestions: please reinstate small bills for exchanging for large bills and bring back my popcorn.
Stayed 6 nights in Apr 2024
Response from Joan Canto - Sales Team on Apr 24, 2024
Dear Marian, Thank you for choosing our beautiful resort for your recent stay in Playa del Carmen, we are delighted to learn your stay was most enjoyable.

10/10 Excellent

Miguel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect
Stayed 2 nights in Apr 2024
Response from Jaqueline Sosa Manager on Duty on Apr 23, 2024
Thank you for rating your recent stay with us. We're delighted to hear you had a fantastic experience and that we met your expectations. Your perfect score motivates us to continue providing exceptional service. We look forward to welcoming you back in the future.

10/10 Excellent

thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 3 nights in Apr 2024
Response from Jaqueline Sosa Manager on Duty on Apr 23, 2024
Thank you for rating your recent stay with us. We're delighted to hear you had a fantastic experience and that we met your expectations. Your perfect score motivates us to continue providing exceptional service. We look forward to welcoming you back in the future.