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Reviews of Grand Sierra Resort and Casino

4 out of 5
Grand Sierra Resort and Casino
2500 E 2nd St, Reno, NV

Reviews

8.0

Very Good

Rating 10 - Excellent. 3168 out of 6535 reviews" "
Rating 8 - Good. 1445 out of 6535 reviews" "
Rating 6 - Okay. 802 out of 6535 reviews" "
Rating 4 - Poor. 570 out of 6535 reviews" "
Rating 2 - Terrible. 550 out of 6535 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Matthew

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The staff was slow at every restaurant, however it could have been due to overcrowding of guests. The restaurants, bars and stores inside were extremely over priced. Prices comparable to a Vegas setting, without the Vegas experience.
Stayed 2 nights in May 2024
Response from GSR on May 21, 2024
We apologize that your stay was not exceptional. The proper management teams will be informed so we can better improve our guest service in the future.

10/10 Excellent

Ashley

Traveled with family and small children
Liked: Staff & service
All of the staff we spoke to were kind and helpful. Our room was a little dirty and when we called the front office they offered to come clean the room or put us in a different room. Besides the room and mess the stay was enjoyable.
Stayed 1 night in May 2024
Response from GSR on May 21, 2024
We are thrilled to hear you enjoyed your time at GSR! Thank you for your feedback.

6/10 Okay

John

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Dirty smelling room. Bathroom smells of mold. Dusty windows Fridge was frozen inside and did t cool properly
Stayed 3 nights in May 2024
Response from GSR on May 21, 2024
We apologize for any issues you encountered. Your feedback is noted.

10/10 Excellent

Mouna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always clean and fun!
Stayed 2 nights in May 2024
Response from GSR on May 21, 2024
Thank you for the 5-star review! We're thrilled you enjoyed your stay.

10/10 Excellent

Diane

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, safe and convenient. All around a great property to stay at in Reno.
Stayed 1 night in May 2024
Response from GSR on May 21, 2024
Wow, thank you for the perfect rating! We can't wait to host you again.

8/10 Good

keshni

Liked: Staff & service, property conditions & facilities
I liked everything except someone knocking inthe hotel room at 8am ?
Stayed 1 night in May 2024
Response from GSR on May 21, 2024
Thanks for taking the time to review us. Your comments are valuable.

10/10 Excellent

Janelle, Gilbert

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our three-night stay at the GSR! We were here for a gymnastics competition and this resort had everything we needed for a fantastic experience. The mobile check-in was easy and our room was available and ready early. The room was modern and clean. There were so many dining options (our favorite was the lobster roll at Chickies) and the Starbucks was lovely. We went to the pool everyday and the pool staff were fantastic. Will absolutely return!
Stayed 2 nights in May 2024
Response from GSR on May 21, 2024
Thank you for the amazing feedback! We look forward to welcoming you back

10/10 Excellent

Deborah

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
I booked a room with a bath tub for medical reasons. My reservation clearly said, two queens with a bathtub/shower combo. It clearly said bathtub. A bath is mandatory if I expect to sleep. Grand Sierra should never advertise a bath tub when there are removing them. What incompetence is taking tubs out of hotels!! My body has been through 44 surgeries. To sleep my muscles must be soaked in water. So last night, I never slept and cried in pain from spasms. They should refund my room 1205 for Sat night as it was not acceptable. DJ Simpson
Stayed 1 night in May 2024
Response from GSR on May 20, 2024
We apologize that your stay was not exceptional. The proper management teams will be informed so we can better improve our guest service in the future.

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was extremely nice! Loved our room!
Stayed 2 nights in May 2024
Response from GSR on May 20, 2024
Thank you for your positive feedback! We're delighted you enjoyed your stay.

8/10 Good

Stan

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay here a lot for work nice rooms good staff.
Stayed 1 night in May 2024
Response from GSR on May 20, 2024
We're honored by your positive review! Your satisfaction is our goal.

8/10 Good

Hem Nalini, Seattle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from GSR on May 21, 2024
Thank you for your positive feedback! We're delighted you enjoyed your stay.

6/10 Okay

Emma

Traveled with family
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
The rooms are extremely dark and outdated. They also very super dirty and dingy. No usb ports in the rooms. You can’t bring your own drinks into the pool area. But then charge you $20 for a drink @ the pool bar. There were lots of fun activities right there @ GSR. My kids had a blast. Just a super expensive weekend for a very mediocre hotel room.
Stayed 1 night in May 2024
Response from GSR on May 20, 2024
We appreciate your review. Your feedback helps us grow.

2/10 Terrible

Veronica

Disliked: Cleanliness, staff & service, property conditions & facilities
We had a reservation for a two beds room and they provided a smoky one bed room. They staff was rude
Stayed 2 nights in May 2024
Response from GSR on May 20, 2024
We apologize for any inconvenience. Your feedback is appreciated.

8/10 Good

Mitchell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn't small trash in and around your property.
Stayed 7 nights in May 2024
Response from GSR on May 20, 2024
Thank you for your feedback.

10/10 Excellent

kelley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from GSR on May 21, 2024
Thank you for the 5-star review! We're thrilled you enjoyed your stay.

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from GSR on May 20, 2024
We are thrilled to hear you enjoyed your time at GSR! Thank you for your feedback.

10/10 Excellent

Mela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from GSR on May 20, 2024
We're honored by your perfect rating! Thank you for choosing to stay with us.

4/10 Poor

Stephanie

Traveled with family and small children, Business traveler, Traveled with family
Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
2 issues initially, they did make it right and moved us to a new room. 1. We online checked in ahead of time and it says when your room is ready it they will text you. When we arrived we still hadnt gotten a text so we waited around and were later told to stand in the check in line. After we checked in from the line we received the text that our room was ready. Total check in time 40 min. What is the point of online check in if you have to wait in the line when you get there. 2. Our room smelled steongly of smoke when we got there, same as the casino floor. I called the front desk and they assured me that we were in a non smoking room but was next door to smoking rooms so the smell travels. I asked if there was anything they can and they said no, i pused again that the smell is so strong and i didnt want to stay there with my kids, they then offerred to send in a machine to clean the air in the room but would take an hour (it was already 10pm). I declined and pushed again that there must be something they can do, after a hold they said they would get us a new room. We were told to wait at the room and someone would bring our new keys to us and tell us where our new room was. After 20 min of waiting, i went to the front desk to ask and was told no one had grabbed our keys yet they still had them at the desk. One would think this is because they were busy but 4 people were standing at the desk looking at their phones and talking. I got the new keys and the new room was clean.
Stayed 1 night in May 2024
Response from GSR on May 19, 2024
We apologize that your stay was not exceptional. The proper management teams will be informed so we can better improve our guest service in the future.

2/10 Terrible

C

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from GSR on May 20, 2024
We apologize for any inconvenience. Your feedback is appreciated.

10/10 Excellent

Marjorie

Liked: Cleanliness, staff & service, amenities
Staff was friendly and helpful. Had an issue with kids on my floor, security took care of it and let me know the outcome in a timely manner
Stayed 2 nights in May 2024
Response from GSR on May 19, 2024
We are thrilled to hear you enjoyed your time at GSR! Thank you for your feedback.

10/10 Excellent

Freddie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My daughter attends University of Nevada Reno. This hotel is in the idea spot!!! Customer service always great....Not far from UNR, Walmart across the street. The restaurants in the Casino are all first class, we enjoy them all. And they always have something going on. Had an old school classic car show while I was there, but didnt get a chance to attend (flying out). Not far from other shopping and eateries. Every time we go to Reno will STAY HERE!!!
Stayed 3 nights in May 2024
Response from GSR on May 21, 2024
Thank you for the glowing review and 5-star rating! We're delighted you enjoyed your stay.

10/10 Excellent

Yu Mee

Traveled with family
Liked: Cleanliness, amenities
Room is clean and neat. My family enjoyed lots of facilities. Definitely I’d like to visit here next time.
Stayed 1 night in May 2024
Response from GSR on May 20, 2024
Thank you for the 5-star review! We're thrilled you enjoyed your stay.

8/10 Good

Kim

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 2 nights in May 2024
Response from GSR on May 19, 2024
We are thrilled to hear you enjoyed your time at GSR! Thank you for your feedback.

10/10 Excellent

Laurie, Chester

Liked: Cleanliness, staff & service, property conditions & facilities
Staff are all amazing. Beds very comfortable. Price was great. Thank you!
Stayed 1 night in May 2024
Response from GSR on May 19, 2024
We are thrilled to hear you enjoyed your time at GSR! Thank you for your feedback.

2/10 Terrible

Michael

Reserved a King. Was given two small beds. “We can move you to a smoking room.” gtfoh
Stayed 1 night in May 2024
Response from GSR on May 19, 2024
Thank you for your feedback!

4/10 Poor

APRIL

Traveled with partner
Liked: Property conditions & facilities
Disliked: Staff & service
We showed up late at night and there was a huge line for check-in when I got to the front the lady started talking to some gentleman and after over 10 minutes she checked us in there was only double rooms I booked a king room but they did have a king smoking which I said that's fine we're just going to go sleep because it's so late as long as it's clean. when we got to the room It was very noisy from other guests screaming and yelling The bedding wasn't so comfortable we took a shower after driving over 12 hours and finally got to bed after 2:00 a.m. we got woken up by the telephone so we called the front desk and asked for a late checkout since we were really tired and they said 12:00 by 9:00 a.m. when we just got back to sleep there was pounding out the door from the maid telling us we needed to be out by 11:00 I let her know that we have a late checkout at 12:00 She side and said 11:00 and walked away we couldn't go back to bed so we got our stuff ready and left I went to the front to let them know that the maid shouldn't be banging on people's doors in the morning like that especially after we made in agreement and the lady was bothered by my comment and didn't even care needless to say I don't think we'll be going back or will be recommending this place . They charge you $2 which is not bad for the maid service you can tell him you don't want to but I had told him at check in that's fine and they charged $45 for resort why do we have to pay resort fee we didn't use any r
Stayed 1 night in May 2024
Response from GSR on May 19, 2024
We apologize that your stay was not exceptional. The proper management teams will be informed so we can better improve our guest service in the future.

10/10 Excellent

Hillary

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024
Response from GSR on May 19, 2024
We are thrilled to hear you enjoyed your time at GSR! Thank you for your feedback.

10/10 Excellent

Lillian

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Nice & quiet
Stayed 2 nights in May 2024
Response from GSR on May 19, 2024
We are thrilled to hear you enjoyed your time at GSR! Thank you for your feedback.

10/10 Excellent

Maria Luisa

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024
Response from GSR on May 19, 2024
We are thrilled to hear you enjoyed your time at GSR! Thank you for your feedback.

6/10 Okay

Tina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Express checkin was terrible for one room just fine but then the other room would t print keys and had to ask 2 different people and get back in line. Would have saved time just waiting in regular line.
Stayed 1 night in May 2024
Response from GSR on May 19, 2024
Thank you for your feedback!

10/10 Excellent

Allicia

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in May 2024
Response from GSR on May 19, 2024
We are thrilled to hear you enjoyed your time at GSR! Thank you for your feedback.

2/10 Terrible

Cheryl

Disliked: Property conditions & facilities
Stayed 1 night in May 2024
Response from GSR on May 19, 2024
Thank you for your feedback!

4/10 Poor

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from GSR on May 19, 2024
Thank you for your feedback.

10/10 Excellent

Lawrence, Holland

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, comfortable room. Helpful staff.
Stayed 1 night in May 2024
Response from GSR on May 19, 2024
We are thrilled to hear you enjoyed your time at GSR! Thank you for your feedback.

10/10 Excellent

Nanci

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Check in was great! Quick, easy and very friendly!
Stayed 1 night in May 2024

10/10 Excellent

Shane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and organized for how big it is. Staff was great
Stayed 2 nights in May 2024
Response from GSR on May 15, 2024
Thank you for your positive feedback! We're delighted you enjoyed your stay

10/10 Excellent

sara

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staying in the GSR! I loved it! Very pretty clean room! Fast service, and very clean and friendly staff. I also liked that there is a lot of security guards in the casino and around the hotel, it made me feel safe! I would definitely stay here again. I believe it's a Top hotel in Reno, a gem in the dessert. Had so much fun in the casino and won $70, in some casinos I don't win anything.
Stayed 1 night in May 2024
Response from GSR on May 15, 2024
Your kind words mean a lot to us! Come back and visit us soon."

10/10 Excellent

Mitchell

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from GSR on May 16, 2024
We're thrilled to hear you had a 5-star experience! See you again soon.

10/10 Excellent

Kenny

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The all-inclusive resort staff was really nice, and there was lots to do at the resort.
Stayed 2 nights in May 2024
Response from GSR on May 15, 2024
We're delighted you had a fantastic stay! Thanks for the 5-star rating.

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, property conditions & facilities
The service was outstanding! A shout out to Lee at the Lost and Found, #1 service overall!! We didn't find our sunglasses, but really enjoyed the kind service
Stayed 2 nights in May 2024
Response from GSR on May 16, 2024
We're honored by your perfect rating! Thank you for choosing to stay with us.

10/10 Excellent

Cindy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from GSR on May 19, 2024
We are thrilled to hear you enjoyed your time at GSR! Thank you for your feedback.

8/10 Good

Mark

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very long check-in lines, even with mobile. Only about 3 or 4 people working the desk.
Stayed 2 nights in May 2024
Response from GSR on May 15, 2024
Appreciate your insights. We'll use them to enhance the guest experience.

6/10 Okay

Leo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only stayed overnight to fly out very early everything was fine. Check in was painfully slow
Stayed 1 night in May 2024
Response from GSR on May 15, 2024
Sorry to hear that. We'll address the issues you've raised.

10/10 Excellent

EMILIANO

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place for easy airport access and entertainment. Multiple dining options and pools to enjoy. Great value for the price.
Stayed 1 night in May 2024
Response from GSR on May 15, 2024
Thank you for the stellar review! We're so pleased you enjoyed your time with us.

6/10 Okay

Montie

Liked: Cleanliness, staff & service, amenities
Dog barked all night till 1:30 am
Stayed 2 nights in May 2024
Response from GSR on May 15, 2024
We apologize for any inconvenience. Your feedback is appreciated.

6/10 Okay

andriana

Traveled with family
Liked: Staff & service
The hotel was fine, nothing special. The bed was saggy and uncomfortable and the pillows were big and hard. The staff was great, but the food was lacking. All in all it was just ok.
Stayed 1 night in May 2024
Response from GSR on May 19, 2024
Thank you for your feedback!

8/10 Good

Bob, San Francisco

Liked: Cleanliness
Huge property off on its own. Junior suite was excellent. Entertainment venue was very good.
Stayed 1 night in May 2024
Response from GSR on May 15, 2024
Thanks for the fantastic review! We're here to make every stay memorable.

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service
Casino smells like cigarettes
Stayed 1 night in May 2024
Response from GSR on May 15, 2024
Your feedback is appreciated! Can't wait to welcome you back.

10/10 Excellent

Debra

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I highly recommend; nothing to negative.
Stayed 3 nights in May 2024
Response from GSR on May 15, 2024
We're thrilled to hear you had a 5-star experience! See you again soon.

4/10 Poor

Ruby

Traveled with family
Stayed on Mother’s Day with my 90 & 94 yr old mother & mother in law. There was no way to hold the doors open in a wheelchair accessible room to wheel them in. Doors were very heavy. Also the elevator doors wouldn’t stay open long enough to get both wheelchairs in before it closed. It was awful
Stayed 2 nights in May 2024
Response from GSR on May 15, 2024
We apologize for the inconvenience. Your feedback will be addressed.