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Reviews of J Resort

3.5 out of 5
J Resort
345 N Arlington Ave, Reno, NV

Reviews

8.8

Excellent

Rating 10 - Excellent. 687 out of 1158 reviews" "
Rating 8 - Good. 280 out of 1158 reviews" "
Rating 6 - Okay. 109 out of 1158 reviews" "
Rating 4 - Poor. 40 out of 1158 reviews" "
Rating 2 - Terrible. 42 out of 1158 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Christina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it was convient for our stay
Stayed 1 night in May 2024

10/10 Excellent

marina, napa

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the non smoking rule
Stayed 1 night in May 2024

8/10 Good

Shane

Liked: Cleanliness, property conditions & facilities
homeless camps down the street.
Stayed 2 nights in May 2024
Response from Ritchel on May 20, 2024
We apologize for the inconvenience.

10/10 Excellent

Tina Marie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was pleasantly surprised by this venue. They have a lounge with live music, the room was huge and it wasn’t smoky. I will def stay there again!
Stayed 1 night in May 2024
Response from Ritchel on May 20, 2024
Thank you for your feedback. We are so glad that you enjoyed your stay with us.

10/10 Excellent

Racheal

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel used to be The Sands but it’s been a total upgrade from that hotel. Mind you as of this review that the hotel is still under construction. The parking lot might seem small but there is a parking garage and valet. As this being my first visit and it was also my birthday we got an upgrade with a kitchen net. We had a fridge (not a tiny one) a sink and a counter. The room was pretty clean and spacious with lots of light (natural and regular lights) my in-laws room didn’t have that great of light so I suggest a room with a Mountain View. The staff at the front desk was super nice and helpful when I needed help with something. They have two restaurants and one quick food if you’re on the go. They have Hannah‘s and then the steakhouse. Steakhouse is very expensive, so we didn’t go. But Hannah‘s was really good for brunch and breakfast. You get a lot for your buck. The only thing I had to complain about Hannah’s is that the drinks need work and there just needs to be a better wait staff. The Casino floor was all right. I feel like there needs to be more table games. You are walking distance from the row. It’s a 5 to 10 minute walk depending on what casino you’re going to. They also have a neon walk. The street is also getting a makeover as well. Again, the hotel is still currently under construction, but I would stay here again
Stayed 3 nights in May 2024
Response from Ritchel on May 20, 2024
Thank you so much for your feedback. We are glad that you enjoyed your stay with us.

8/10 Good

Renee L

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff through out so friendly and helpful.
Stayed 3 nights in May 2024
Response from Ritchel on May 20, 2024
Thank you for feedback.

10/10 Excellent

Felix

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel.
Stayed 1 night in May 2024
Response from Ritchel on May 20, 2024
Thank you for staying with us.

10/10 Excellent

Elaina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean great rate spacious rooms. Very short walk to The Row, less than 10 min and safe
Stayed 2 nights in May 2024
Response from Ritchel on May 20, 2024
Thank you for your feedback.

8/10 Good

James Terry

Traveled with partner
Downtown area is dirty with an over abundance of homeless people
Stayed 3 nights in May 2024
Response from Ritchel on May 20, 2024
We apologize for the inconvenience.

8/10 Good

Claude

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is nice and clean, staff was very friendly. bed was atrocious. My body is aching as I type this. Reno is a shell of its former glory. It is dirty and can make you feel uncomfortable at times.
Stayed 1 night in May 2024
Response from Ritchel on May 19, 2024
We apologize for the inconvenience.

10/10 Excellent

Mariana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from Ritchel on May 20, 2024
Thank you.

8/10 Good

Janice

Traveled with family
The property smelled moldy, looked run down. Room service didn’t come during our stay.
Stayed 2 nights in May 2024
Response from Ritchel on May 19, 2024
We apologize.

10/10 Excellent

Pamela

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice comfortable hotel room and great mid week price.
Stayed 1 night in May 2024
Response from Ritchel on May 19, 2024
Thank you for your feedback.

10/10 Excellent

Robert

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff and security went above and beyond to get my Ram 3500 and 24’ enclosed trailer in a secure lot. Security made special rounds to keep an eye on my rig! If you’ve ever been to the old sands, and go to the same location, you will be amazed! Still a few bugs to work out but nothing major. Forget the “Row” hotels, the J resort is superior to those hotels. Try it, I guarantee you’ll be impressed!
Stayed 1 night in May 2024

10/10 Excellent

Jennifer

Traveled with family
Liked: Cleanliness, property conditions & facilities
We checked into our room and the TV and air conditioner were both not working so the maintenance worker stated that we needed to switch rooms. As we were headed back down to the lobby we happened to see the managers in the elevator and we explained our situation to them. They were outstanding!! They immediately took us over to the front desk and upgraded us to a gorgeous suite for the inconvenience. They were professional and went above and beyond to make our stay enjoyable.
Stayed 2 nights in May 2024
Response from Ritchel on May 20, 2024
We are so glad that you enjoyed your stay with us.

10/10 Excellent

Alta

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Mary Ann on May 18, 2024
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

Renee

Stayed 1 night in May 2024
Response from Mary Ann on May 18, 2024
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

Gabriela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Mary Ann on May 18, 2024
Thank you for staying with us. We appreciate your feedback!

6/10 Okay

Stephanie, Idaho Falls

Traveled with group
Liked: Cleanliness
3 people were staying in the room but they would only leave 2 washcloths. They gave us 3 towels but only 3 washcloths even after we reminded the staff. Our phone did not work and if we needed to contact the desk we called using our cell phone but then we started getting a supervisor’s voice mail. We asked for toilet paper and they brought us 6 rolls which felt a little passive aggressive. We made use of the shuttle to the airport and we were standing by the shuttle bus so when no one was there we went to the bell hop desk they told us we were supposed to check in with them but we were told to be outside by 7:30. Hannah’s Table was excellent and outside eating was offered. Hannah’s Express had plenty of options. Room was spacious and clean! We would like to recognize Hedy at the registration desk as she was excellent…as well as the woman that was working on 5/14 in the evening was also excellent..:she got us the extra washcloths and made sure we had water. We would definitely stay again and most likely will when we return to bowl at the Women’s National Bowling Championship! Looking forward to seeing the finished product especially the buffet and swimming pool.
Stayed 4 nights in May 2024
Response from J Resort Response Team on May 17, 2024
Thank you for providing us your feedback, Stephanie. We will work hard on correcting the issues you encountered so that your next visit with us is far improved. We really appreciate the information you provided us, and we look forward to your next stay!

10/10 Excellent

Megan

Liked: Cleanliness, staff & service, property conditions & facilities
Great resort! Would stay here again!
Stayed 1 night in May 2024
Response from J Resort Response Team on May 16, 2024
Thank you for choosing to stay at the J Resort, Megan! We really appreciate your 5-star review!

8/10 Good

Andrea

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
PROS: Absolutely LOVE the spaciousness of the suites. LOVE the second 1/2 bath. Just a must! LOVE that all suites are nonsmoking! Nothing like having one room non smoking and the next smoking... I LOVE the idea of the pool and hot tub being created on the rooftop! Absolutely a GREAT idea! I can only imagine that the cost of staying there may increase as it; in my own imagination, become a great Resort (not just a hotel) one day! Hopefully, not, but I think prices may increase... CONS: In the suites, there is a lot of "dead space", IE, not enough furniture. Almost seems like an afterthought of where placed furniture would go. Absolutely needs more lighting... especially in wet bar nook and primary bedroom. There were a little hiccups with telephones and tv needing to be rebooted. I know those are just small issues, but it's like a "papercut", not a significant cut but bothersome throughout our stay. Just one more small issue I had... the soap in general... the hand soap, shampoo and body wash... none of which any of them lathered up... it was a bit frustrating to wash hands and body without any kind of lather whatsoever. The only lathering was the shampoo at minimum and one had to use A LOT of it! One would have to argue, using massive amount of product and replacing it constantly OR purchasing a more upgraded shampoo/hand soap etc. in more concentrated formula and not have to replenish as much... It smells GREAT, but it doesn't work. My humble opinion.
Stayed 2 nights in May 2024
Response from J Resort Response Team on May 16, 2024
Thank you so much for sharing your feedback with all of us, Andrea. Your opinion matters to us as we continue to work hard on making more and more improvements to the property. Thank you again for your suggestions!

8/10 Good

Justina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was really nice and beds are very comfortable. There was construction going on outside so it wasn’t very clean out there. The pool wasn’t open so that was very disappointing. Otherwise it was a nice stay 😊
Stayed 2 nights in May 2024
Response from Ritchel on May 14, 2024
Thank you for the feedback.

10/10 Excellent

david

Traveled with family
Liked: Amenities, property conditions & facilities
Upon arriving in our room the toilet seat was up and there was TP and hair floating in the water. Called the front desk, no other rooms available so they comp me $50 for food and beverage and sent up Housekeeping to tiddy up the bathroom. While there she discovered the cold water side of the faucet just spun around and didn't work so had someone come up and fix it. Unfortunately when she cleaned our room she used a dirty rag or something because the room smelled of musty rag until we left. Oh, and the faucet was starting to break again before we left. Plus side, its a beautiful building, and Hannahs Table makes really good food.
Stayed 1 night in May 2024
Response from Ritchel on May 14, 2024
We apologize for the inconvenience.

10/10 Excellent

Kathryn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
New and beautiful property. My room was huge and I loved the view.
Stayed 1 night in May 2024
Response from J Resort Response Team on May 13, 2024
Thank you so much for the wonderful feedback about your stay at the J Resort, Kathryn!

10/10 Excellent

Christina, Klamath Falls

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Newly renovated so fresh and new which was nice, beds were comfortable, staff was very friendly!
Stayed 1 night in May 2024
Response from J Resort Response Team on May 13, 2024
Thank you so much for the awesome review about your stay at the J Resort, Christina! We hope you'll visit us again soon.

10/10 Excellent

Paul

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel
Stayed 2 nights in May 2024
Response from J Resort Response Team on May 13, 2024
Thank you so much for choosing to stay at the J Resort, Paul!

8/10 Good

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Nothing
Stayed 2 nights in May 2024
Response from Ritchel on May 14, 2024
Thank you

6/10 Okay

Chun-Ling

Traveled with partner
Liked: Cleanliness, staff & service
Not sure why they charge resort fees when it’s Still in renovation mode. Pool under repairs. Room phone did not worked while we were there. AC is on eco save mode (read; not as cooling). AC came on only once for less than 5 mins the night we were there. Cannot be adjusted lower. Staff were friendly, but could not remedy the situation. Stayed only one night. Would have stayed longer, if not for the AC issue.
Stayed 1 night in May 2024
Response from J Resort Response Team on May 13, 2024
We are very sorry for the issues you encountered during your stay with us. The resort fee is made up of the tourism stipend imposed by the City upon all area hospitality establishments and, as such, unavoidable and out of our control. We will have our Facilities Team look into the AC issue you mentioned. Thank you for providing us your feedback.

10/10 Excellent

james

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel. Room was exceptionally clean. Front desk staff were very helpful.
Stayed 1 night in May 2024
Response from Mary Ann on May 11, 2024
Thank you for staying with us. We appreciate your feedback!

4/10 Poor

Jenna, Reno

Liked: Cleanliness
Disliked: Staff & service
Hotel was clean but sink didn't drain....shower head leaked. Restaurants were truly poor (I would recommend just going outside the hotel for food).
Stayed 1 night in May 2024
Response from Mary Ann on May 11, 2024
Thank you for staying with us. Our apology for any inconvenience and we will forward this to the department so they can address your concerned. We appreciate your feedback!

6/10 Okay

Jon

Traveled with family
Liked: Cleanliness, staff & service
Hot water way to hot, shower hard to adjust
Stayed 2 nights in May 2024
Response from Mary Ann on May 10, 2024
Thank you for staying with us. We apologies for any inconvenience and we appreciate your feedback!

6/10 Okay

Cody, Sparks

Business traveler
Disliked: Staff & service, amenities
If you don’t care about inconsistent water temperatures during your shower, inconsistent Wi-Fi, poor parking, and mediocre customer service at the front desk – then this place is for you. The best thing about this property is the on-site restaurant and how walkable it is.
Stayed 7 nights in Feb 2024
Response from J Resort Response Team on May 9, 2024
We are very sorry to learn about your experience with us, Cody. We care about the comfort of our guests and will make sure to work hard on correcting all issues you mentioned right away. Thank you for providing us this information.

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👍
Stayed 1 night in May 2024
Response from Mary Ann on May 8, 2024
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice views, well equipped room, both dinner and breakfast were good.
Stayed 1 night in May 2024
Response from Ritchel on May 7, 2024
Thank you for your feedback.

8/10 Good

Dennis

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024
Response from Ritchel on May 6, 2024
Thank you

10/10 Excellent

Tideroe

Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 1 night in May 2024

4/10 Poor

Kevin

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
We liked that the place is fully remodeled so it’s very modern. The staff, however, was really bad. Housekeepers walked in multiple times even when the Do Not Disturb sign was on
Stayed 3 nights in Apr 2024

8/10 Good

Kirby

Business traveler
Liked: Staff & service, amenities, property conditions & facilities
The room was very dusty. It had a sticky substance on the floor. I didnt notice until walking around in my slippers and socks. There was HAIR everywhere. The sheets, the toilet, the shower, on the carpet. Since Covid I tend to bring my own cleaning supplies so i cleaned and that was that. But yuck!
Stayed 2 nights in May 2024

4/10 Poor

Robert

Reserved a king bed, got put in a room with 2 queens. Surprised with an extra $34 charge at the desk.
Stayed 1 night in May 2024
Response from Ritchel on May 2, 2024
We apologize for the inconvenience.

10/10 Excellent

Terika

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would stay there again
Stayed 2 nights in Apr 2024
Response from Ritchel on May 2, 2024
Thank you for your feedback.

8/10 Good

Lorna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Ritchel on May 2, 2024
Thank you.

10/10 Excellent

Veree

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
There has never been a line for check in and everyone is friendly and helpful.
Stayed 1 night in Apr 2024
Response from Mary Ann on May 1, 2024
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

Anahi

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 1 night in Apr 2024

8/10 Good

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 2 nights in Apr 2024
Response from Ritchel on Apr 30, 2024
Thank you for your feedback.

10/10 Excellent

Haleluya

Liked: Cleanliness, staff & service, property conditions & facilities
No free breakfast provided as you advertised… pool not available at this time.
Stayed 1 night in Apr 2024
Response from J Resort Response Team on Apr 30, 2024
Thank you for providing us your feedback. We will make sure to look into the information you provided us right away in order to avoid any future miscommunication.

8/10 Good

Sharri

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Mary Ann on May 1, 2024
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

Janice

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the newly remodeled rooms. Very sleek and modern! Loved the steakhouse, excellent food.
Stayed 1 night in Apr 2024
Response from Mary Ann on Apr 30, 2024
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

Francesca

Liked: Cleanliness, staff & service, property conditions & facilities
Newly remodeled and convenient location
Stayed 2 nights in Apr 2024
Response from Mary Ann on Apr 30, 2024
Thank you for staying with us. We appreciate your feedback!

8/10 Good

Chia-Hsi

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The insulation of door is not good, I heard people walking along the corridor all night…. AND THERE IS A LOT OF YOUNG BASEBALL TEAMS AND PLAYERS RUNNING THE CORRIDORS, and their family…..super noisy
Stayed 1 night in Apr 2024
Response from Ritchel on Apr 29, 2024
We apologize for the inconvenience.

2/10 Terrible

Thomas

Stayed 1 night in Apr 2024
Response from Ritchel on May 19, 2024
We apologize for the inconvenience.