4/10 Poor
Breanna
Traveled with family
Jun 1, 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We arrived in the late evening. The hotel was understaffed, and when we went up to the room the toilet got backed up. And when we called the front desk to see if they could fix it. 20 or 30 minutes went by and then we went down to check with the front desk because we hadn’t heard from them. In the meantime, no one could use the toilet. They said that they couldn't find a plunger. When they did finally find a plunger, the attendant came up to the door and handed us a plunger to plunge it ourselves. The plunger did not work. It was cheap and flimsy and turned inward. The toilet would not flush. I had to request a new room at 2:00 in the morningand move our stuff. Expecting a guest to plunge a faulty toilet is unacceptable. Also the person who was cleaning up during breakfast had a cough. There are no curtains, just a shade that doesn’t block any light. Also, anyone from the parking garage would be able to see into our room. The layout of each room is terrible. It's inconvenient having two entrances to the bathroom and a wall that you have to walk around.
Breanna
Stayed 1 night in May 2024