4/10 Poor
Rachel
Traveled with family
Jun 16, 2024
Disliked: Cleanliness, staff & service
This property is disgusting. There are stains on bedding, curtains, and walls in the rooms. There were hairs in our shower when we got in. There are visible holes in the wall from what looks like something previously being hung.
The pool is dirty- there is mold in it. The handle in the women’s pool shower has been torn off so you can’t use that shower. The pool areas have visible dirt and grime everywhere.
The service is terrible too. No way to call the front desk from your room- I had to use my cell phone to call and still no answer. Prior to check in we were told there are roll away beds available. At check in we were told there was a 35 dollar charge for the bed. We asked for bedding three times and had to go down to the front desk when it still had not been delivered by 8:30 pm.
You have to pay for parking in a very confusing parking garage. There are no other options.
For 300 dollars for one night this is unacceptable. We are very unhappy and if we had the option we would drive back home tonight. I’ve stayed at better comfort inns.
Rachel
Stayed 1 night in Jun 2024