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Reviews of InterContinental Sydney, an IHG Hotel

5 out of 5
InterContinental Sydney, an IHG Hotel
117 Macquarie Street, Sydney, NSW

Reviews

9.0

Wonderful

Rating 10 - Excellent. 632 out of 1003 reviews" "
Rating 8 - Good. 230 out of 1003 reviews" "
Rating 6 - Okay. 83 out of 1003 reviews" "
Rating 4 - Poor. 33 out of 1003 reviews" "
Rating 2 - Terrible. 25 out of 1003 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Andrew

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleasant stay and staff were all Lovely
Stayed 2 nights in May 2024

10/10 Excellent

Annemarie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Epic buffet breakfast, and super comfortable beds.
Stayed 5 nights in Apr 2024

8/10 Good

Simon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location and close to circular Quay
Stayed 3 nights in Apr 2024

6/10 Okay

Joanne

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I was disappointed that I could hear the people in the next room talking. My other complaint was I rang three times for the room service tray following lunch to be removed from my room. When I returned from being out, later in the day it was still in my room. I then put it outside the door last night and it was still there this morning. I expect better from a five star hotel
Stayed 1 night in Apr 2024

10/10 Excellent

Josy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved staying at the Imtercontinental, breakfast was good, the Pantry was amazing! Would thoroughly recommend it!
Stayed 3 nights in Apr 2024

10/10 Excellent

Nicki

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were great especially
Stayed 3 nights in Apr 2024

8/10 Good

Victoria

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed the location of this property, close to everything we wanted to do. Rooms were good, quite spacious. Extensive breakfast which catered to all our needs. Swimming pool was small.
Stayed 4 nights in Apr 2024

10/10 Excellent

Aaron

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely stunning hotel in a very convenient location.
Stayed 1 night in Apr 2024

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The free breakfast was the best I ever had.
Stayed 2 nights in Apr 2024

10/10 Excellent

Shanshan

Liked: Cleanliness, staff & service
Only minutes walk to circular quay and clean
Stayed 3 nights in Apr 2024

8/10 Good

Tao Eric

Traveled with family
Liked: Cleanliness
The room is spacious and relatively clean. The amenities in the toilet is not refilled and need to request everyday. While the room service food is decent, I don’t get why there is a delivery charge on ordering room service. Breakfast is average. The food variety/ cuisine can be more diverse.
Stayed 6 nights in Mar 2024

10/10 Excellent

Rory

Liked: Cleanliness, staff & service, property conditions & facilities
It’s close to everything
Stayed 2 nights in Apr 2024

10/10 Excellent

Deborah, Myrtle Beach

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Near Circular Quay
Stayed 1 night in Mar 2024

2/10 Terrible

Justin, Phoenix

Traveled with partner
Disliked: Cleanliness, amenities
I did not like my stay at this hotel because as soon as I entered the hotel room, the smell had a strong odor similar to the smell of moth balls. I discussed this with the hotel front desk staff and they tried to use a cleaning spray to diminish the smell but it still persisted and nothing else was done by the staff to help. The bed was very uncomfortable as well and the door handle to the bathroom was broken. Very unsatisfactory by the staff as no further communication was attempted on their part to fix the smell situation.
Stayed 1 night in Apr 2024

10/10 Excellent

Philip

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly helpful staff. Clean rooms. Enjoyed the rooftop bar
Stayed 3 nights in Apr 2024

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024

10/10 Excellent

Tom

Traveled with family
Walkable to everything.
Stayed 3 nights in Mar 2024

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

10/10 Excellent

Peter Paul, Manila

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location
Stayed 4 nights in Feb 2024

10/10 Excellent

Maristella, Valencia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property and in a great location.
Stayed 4 nights in Dec 2023

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

8/10 Good

Sylvia, Hailsham

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for walking down to Sydney Harbour and the botanic gardens. Wonderful view from some rooms too.
Stayed 4 nights in Feb 2024

8/10 Good

Laura

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We loved the convenience of IHG. The concierge was very helpful. Room and double beds were small but comfortable
Stayed 3 nights in Feb 2024

10/10 Excellent

Takehito

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer centered facility and amenities. I was amazed for Intercontinental Hotel quality and service.
Stayed 3 nights in Feb 2024

10/10 Excellent

Barbara

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location and staff. Beautiful views!

8/10 Good

Derek, Katy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024

10/10 Excellent

Ann

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely, friendly & helpful service from all staff we encountered from the front desk people to cafe / bar staff - on what was a really busy weekend in Sydney for Taylor Swift concert. Believe hotel was at full capacity. Still had great experience - & would definitely stay at hotel again!
Stayed 1 night in Feb 2024

10/10 Excellent

Michelle

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
On a three night stay with my husband and son, we enjoyed a classic king room with a roll away. The space was big enough to be comfortable. The finishing and amenities were thoughtful (right down to the lighting and controllable heating and cooling) and added a touch of luxury to our stay. The staff were pleasant and nothing was too much trouble. The hotel is easily accessible by public transport and in easy walking distance of Sydney Harbour. We loved every minute of our stay.
Stayed 3 nights in Feb 2024

10/10 Excellent

Robert

Traveled with partner
Liked: Staff & service, property conditions & facilities
Great location and view.
Stayed 4 nights in Feb 2024

10/10 Excellent

Gina

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The breakfast was delicious!!! There were so many choices at the buffet. The coffee was amazing!!
Stayed 6 nights in Feb 2024

6/10 Okay

Rebekah

Stayed 1 night in Feb 2024

10/10 Excellent

Camille

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My forever Sydney Hotel
Great location to the Harbor and Opera House. Walking distance to great restaurants and shopping. Next door to Botanical Gardens. Room comfortable and we got a room with a view of the Opera House which was amazing. Staff was attentive and very accommodating! Would come back again and again!!
View from our room
Night time view of Opera House
Nighttime View
Stayed 3 nights in Feb 2024

10/10 Excellent

Gary

Traveled with partner
Liked: Amenities, property conditions & facilities
Amazing
Stayed 1 night in Feb 2024

10/10 Excellent

Neil

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great access to the ferries and walking to the opera and gardens. We felt the staff cared about having us there. Great breakfast too.
Stayed 5 nights in Feb 2024

10/10 Excellent

Suzanne

Stayed 3 nights in Feb 2024

10/10 Excellent

Norman

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sydney City Stay
Comfortable high quality hotel close to Sydney harbour and Opera House
Stayed 1 night in Feb 2024

10/10 Excellent

P

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, we love staying here!
Stayed 2 nights in Feb 2024

10/10 Excellent

DAVID, DOUSMAN

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
LOCATION LOCATION and LOCATION

10/10 Excellent

Alice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Incredible views, excellent renovated rooms!
the Intercontinental Sydney will now be one of our all time favorite hotel stays! Wonderful, friendly, helpful staff - thank you for the kind birthday wishes and room upgrade. The views from the 28th floor over the harbor are incredible!! Rooms are newly renovated, comfortable and spacious. Wonderful products in the bathroom! Food and drink program was also excellent. The buffet breakfast was the best we’ve ever had, and we particularly loved the cocktails in the Treasury lobby bar! Thank you for an excellent stay!
Stayed 3 nights in Jan 2024

10/10 Excellent

Elspeth Margaret Lesley Miller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The most wonderful view from the room. Breafast was marvellous too. Panoramic view from the swimming pool!
Stayed 6 nights in Jan 2024

10/10 Excellent

Fred

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Location
Stayed 1 night in Jan 2024

8/10 Good

Jason

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location and good breakfast. Very $$$.
Stayed 3 nights in Jan 2024

10/10 Excellent

Suzanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Cecille

Stayed 1 night in Jan 2024

10/10 Excellent

Augusto, Panama

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo perfecto.
Stayed 3 nights in Jan 2024

8/10 Good

Vivian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Nadines Alejandra Montoya

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service
Stayed 3 nights in Jan 2024

10/10 Excellent

Robert

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place to stay. Well-appointed rooms & facilities. Excellent staff service - the staff actually care about you. Easy valet parking for reasonable rate. Wonderful location - minutes from Circular Quay, Opera House, etc. I would recommend this great hotel to anyone looking for a classy place to stay in Sydney.
Stayed 1 night in Jan 2024

10/10 Excellent

Kathryn

Stayed 3 nights in Dec 2023

8/10 Good

Nikki

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice views, lovely Breakfast, Staff great, Requests were attended too albeit did take some time but busy time of the year. Check on your charges after checking out as error made and charges taken from credit card which now need to be refunded.
Stayed 6 nights in Dec 2023