All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Rating 10 - Excellent. 1178 out of 1637 reviews" "
Location excellent to shopping ,restaurants & transport .
excellent tower view room
my daughter & i thoroughly enjoyed our stay.
Frances
Stayed 1 night in May 2024
Response from Rob Weeden - General Manager on May 17, 2024
Dear FrancesIt has been wonderful to have you with us and thank you so much for your lovely review and feedback to which we have already shared with the team. My colleagues and I look forward to welcoming you back.
Great hotel, centrally located with large rooms and good food and drink options. Definitely worth staying there. Will go back.
James
Stayed 1 night in May 2024
Response from Rob Weeden - General Manager on May 17, 2024
On behalf of the entire team, I would like to extend our sincerest gratitude for choosing to stay with us. It was our pleasure to have you with us and we hope to welcome you back very soon.
Staff were very friendly and helpful.
Were asked numerous times if we needed anything to improve our stay.Great position and clean rooms. Good breakfast and late checkout options.
Christine
Stayed 1 night in May 2024
Response from Rob Weeden - General Manager on May 17, 2024
Dear Christine,We have sincerely enjoyed having you with us, and very much look forward to welcoming you back.
10/10 Excellent
Jane
May 10, 2024
Liked: Staff & service
Jane
Stayed 5 nights in May 2024
Response from Rob Weeden - General Manager on May 17, 2024
It has been a pleasure having you with us, and we look forward to the opportunity to welcome you back.
10/10 Excellent
Jesse
May 6, 2024
Jesse
Stayed 1 night in May 2024
Response from Rob Weeden - General Manager on May 7, 2024
Thank you, Jesse. It's been an absolute pleasure having you here with us, and we look forward to your return.
Stayed there for 4 Nights . All front desk and concierge staff did an excellent job for the first 3 days .
Unfortunately on the day of checking out i came across a front desk lady who was cool , unprofessional and full of attitude .
The encounter with her ruined my impression of excellence of staff and service of Fullerton hotel .
lok ting
Stayed 4 nights in Apr 2024
Response from Rob Weeden - General Manager on Apr 29, 2024
Dear Lok TingThank you for taking the time to share your review and for your generous rating despite the issue you encountered. We are delighted to hear that you had an excellent experience with our front desk and concierge staff during the initial part of your stay at the Fullerton Hotel. However, we are truly sorry to hear about your experience on the final day. Please rest assured that we take your feedback seriously and will address this with our team to ensure that all our guests receive the high standard of service they expect and deserve. We hope to have the opportunity to welcome you back and provide a more consistently positive experience in the future. Thank you once again for choosing to stay with us.
8/10 Good
Susan
Traveled with partner
Apr 27, 2024
Liked: Cleanliness, staff & service, amenities
The Fullerton is a well-priced hotel right in the heart of Sydney. It offers a nice atmosphere, fantastic staff and especially a fabulous location. Whilst the lobby and bar are modern and welcoming the rooms would benefit from a makeover as the decor is dated. Having said that we enjoyed our stay and would stay there again
Susan
Stayed 1 night in Apr 2024
Response from Rob Weeden - General Manager on Apr 29, 2024
We appreciate your review and rating and very much look forward welcoming you back. It has been a joy to have you here with us.
Response from Rob Weeden - General Manager on Apr 29, 2024
Dear RachelI can speak for the whole team when I say how much we appreciate you choosing to stay with us. It was an absolute privilege to have you as our guest, and we look forward to welcoming you back soon.
Response from Rob Weeden - General Manager on Apr 24, 2024
On behalf of the entire team, I would like to extend our sincerest gratitude for choosing to stay with us. It was our pleasure to host you, and we hope to have the opportunity to welcome you back very soon.
The location is fantastic. So close to everything in the city. The rooms great. Tram is 2 minutes walk. Staff are super helpful.
Parking is expensive
I will happily stay again.
Peter
Stayed 3 nights in Apr 2024
Response from Rob Weeden - General Manager on Apr 24, 2024
Dear PeterIt has been wonderful to have you with us and thank you so much for your lovely review and feedback to which we have already shared with the team. My colleagues and I look forward to welcoming you back.
Great for a short staycation or long stay. In the heart of CBD with plenty of dining option to choose from, all within walking distance. Also near public transport. Good size room, very friendly and attentive staff, clean and comfortable, very enjoyable!
I-Shen
Stayed 1 night in Apr 2024
Response from Rob Weeden - General Manager on Apr 24, 2024
We greatly appreciate your gracious review and outstanding rating. As a team, we dedicate ourselves to providing our guests with exceptional experiences during their stay. It is our mission to make every visit flawless and memorable. Your recognition of our team's efforts is truly valued and cherished. We eagerly anticipate your return and extend our heartfelt thanks for selecting our our hotel.
Had a great time with 2 kids, staff were polite and helpful, hotel has an interesting history and is in fantastic location.
Delia
Stayed 1 night in Apr 2024
Response from Rob Weeden - General Manager on Apr 24, 2024
Dear DeliaThank you so much for your kind words and for taking the time to share your experience! We were thrilled to hear that you found our property to be amazing and beautiful. Our team work hard to create a welcoming and comfortable atmosphere for all our guests, so it is great to know that we succeeded in making your stay enjoyable.Thank you again for choosing our hotel for your travels, and we hope to have the pleasure of welcoming you back soon!
6/10 Okay
Jennifer
Apr 20, 2024
Jennifer
Stayed 1 night in Apr 2024
Response from Rob Weeden - General Manager on May 11, 2024
Dear JenniferWe have truly enjoyed having you with us and we look forward to welcoming you back. Thank you for choosing The Fullerton Hotel Sydney.
Ultimate luxury! Very clean!
The bed was too hard for me ( those dense foam beds), when I told the front desk, they said they would put an extra mattress protector on the bed.
Tracey
Stayed 2 nights in Apr 2024
Response from Rob Weeden - General Manager on Apr 19, 2024
Dear TraceyWe genuinely appreciate your kind words and the feedback regarding our team and our beds.The bedding we use is the premium grade used by most good hotels. The Simmons mattresses are firm with a micro pocketed inbuilt coil spring to ensure consistency and no sag, the beds also feature a built in down pillow top. And for those that love a super soft bed we can fit denser down mattress toppers. Your graciousness is truly appreciated. We eagerly anticipate the opportunity to welcome you back in the future.
The Fullerton Sydney had a great welcoming atmosphere. The staff really took care of you from check-in to check-out and everything in-between. Top notch!
Nicole
Stayed 12 nights in Mar 2024
Response from Rob Weeden - General Manager on Apr 19, 2024
Dear NicoleFantastic! Thank you for choosing to stay with us, we are glad that you did. We very much look forward to welcoming you back.
10/10 Excellent
Mina
Apr 16, 2024
Mina
Stayed 3 nights in Apr 2024
Response from Rob Weeden - General Manager on May 8, 2024
On behalf of the entire team, I would like to extend our sincerest gratitude for choosing to stay with us. It was our pleasure to have you with us and we hope to welcome you back very soon.
Response from Rob Weeden - General Manager on Apr 17, 2024
Dear AmeerWe're delighted to have had you as our guest, and we sincerely appreciate your kind review and feedback, which we have already shared with our team. My colleagues and I eagerly anticipate the opportunity to welcome you back in the future.
This is now the second old building which transferred to a modern hotel. Enjoy to see how they present them.
Mark
Stayed 1 night in Apr 2024
Response from Rob Weeden - General Manager on Apr 15, 2024
Thank you Mark,Our GPO location has been at the centre of Sydney since 1874. We are blessed to be at the heart of our city’s vibrant restaurants and bar scene and just metres from the luxury shopping precincts and then there are the theatres, museums and ever so close to public transport network. It is a blessing that makes exploring Sydney so simple.Thank you again for choosing The Fullerton Hotel Sydney for your travels, and we hope to have the pleasure of welcoming you back soon!
The hotel stay was exceptional, beautiful rooms, wonderful food, fantastic location and staff. Will definitely stay there again. One of the best hotels in Sydney
Katherine
Stayed 4 nights in Apr 2024
Response from Rob Weeden - General Manager on Apr 17, 2024
Dear KatherineI sincerely appreciate your thoughtful review and excellent rating. We invest an enormous amount of effort as a team to ensure sure guests have an enjoyable experience while staying with us. Ensuring each stay is as perfect as it can be is our aim. We are grateful for your recognition of our team's contribution to your stay, and we will celebrate it. Thank you once again for choosing to stay with us, and we look forward to welcoming you again soon.
2/10 Terrible
leanne
Apr 13, 2024
leanne
Stayed 2 nights in Apr 2024
Response from Rob Weeden - General Manager on May 3, 2024
Dear LeanneI'm so sorry to see your rating, do let us know where we went wrong.
Architecturally this is a find, marvel at the effort that was made to define this hotel. For a mid to upper range luxury hotel it deserves a 5 star rating.
Rick
Stayed 5 nights in Apr 2024
Response from Rob Weeden - General Manager on Apr 15, 2024
We sincerely appreciate your warm words and feedback on our people; it's very kind of you. We would like to have the opportunity to welcome you back.
The Fullerton is an excellent hotel. We paid for an early check in and we didn’t have to wait long for it to be ready. The rooms we booked were spacious and clean and quiet. The service at the hotel was great and the breakfast buffet was delicious. The hotel itself is beautiful. The stairs leading to the business center are so old fashioned and stylish. We had a very pleasant stay and decided to return again at the end of the week for our final dinghy in Sydney after traveling around Australia for the week. My only criticism of the hotel would be that the perfume in the lobby is more than a little overwhelming.
Matthew
Stayed 1 night in Apr 2024
Response from Rob Weeden - General Manager on Apr 15, 2024
Dear MatthewWe sincerely appreciate your gracious review and outstanding rating. As a cohesive team, we dedicate ourselves diligently to ensuring that each guest enjoys a memorable experience during their stay with us. Our primary objective is to deliver flawless stays consistently. Your acknowledgment of our team's contribution to your experience is warmly welcomed and deeply appreciated.We eagerly anticipate the opportunity to welcome you back and extend our heartfelt gratitude for selecting our hotel for your stay.
Response from Rob Weeden - General Manager on Apr 15, 2024
Dear GladysThank you for sharing your recent experience. Your positive feedback brightened our day!We're thrilled to hear that you enjoyed your stay with us, found our accommodations comfortable, and appreciated our convenient location. Your kind words mean a lot to us and serve as motivation to continue delivering exceptional service.We're grateful for your support and look forward to welcoming you back soon for another enjoyable stay.
Response from Rob Weeden - General Manager on Apr 15, 2024
Dear FrancoThank you for choosing to stay with us at The Fullerton Hotel Sydney.We are delighted to read that you enjoyed your time with us and trust you had a memorable experience here in our amazing city.May we wish you safe onward travels and until the next time, best wishes.
Response from Rob Weeden - General Manager on Apr 15, 2024
Thank you very much for your excellent feedback. Indeed, we are fortunate with an incredible position in the heart of Sydney’s central business district, surrounded by the luxury fashion and high-end eating precincts, rail, bus, ferry, and light rail transport too.It was wonderful to have you here with us and we look forward to seeing you again.
My partner & I loved our stay here! We booked for our anniversary & they had a cake & card sent to our room as a lovely surprise.
The staff were friendly, efficient & everything was seamless. Buffet breakfast had great options & service was excellent.
The room was spacious & welcoming, perfect after a long day out! Public transport with both trains & light rail within 5 mins walk.
Highly recommend & we’ll definitely be back in the future!
Alioth
Stayed 2 nights in Apr 2024
Response from Rob Weeden - General Manager on Apr 9, 2024
Dear AliothWe were thrilled to read that you and your partner enjoyed your anniversary stay with us! It was our pleasure to make your special occasion even more memorable with the surprise cake and card in your room.We were delighted that you found our staff to be friendly, efficient, and that everything went seamlessly during your stay. It's wonderful to hear that you enjoyed the buffet breakfast with its great options and excellent service.We're glad that your room provided the perfect spacious and welcoming retreat after your adventures around the city. Additionally, we're pleased to know that our convenient location near public transport made it easy for you to explore the area.Thank you so much for your recommendation, and we can't wait to welcome you back in the future! If there's anything specific you'd like us to arrange for your next visit, please feel free to let us know.
Truly impressed with the customer service and their attentiveness. They surprised my partner with a birthday cake slice delivered to our room in the afternoon, small things mean a lot! Everything was pristine and it was overall a fantastic place to stay.
Velisha
Stayed 1 night in Mar 2024
Response from Rob Weeden - General Manager on Apr 6, 2024
Dear VelishaThank you for choosing to celebrate your partners birthday with us us at The Fullerton Hotel Sydney.We are delighted to read that you enjoyed your time with us and trust you had a memorable experience here in our amazing city.May we wish you safe onward travels and until the next time, best wishes.