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Reviews of River Rock Casino Resort

4 out of 5
River Rock Casino Resort
8811 River Road, Richmond, BC

Reviews

8.2

Very Good

Rating 10 - Excellent. 2448 out of 5225 reviews" "
Rating 8 - Good. 1444 out of 5225 reviews" "
Rating 6 - Okay. 707 out of 5225 reviews" "
Rating 4 - Poor. 382 out of 5225 reviews" "
Rating 2 - Terrible. 244 out of 5225 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Lewis

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was clean and nice.
Stayed 1 night in May 2024
Response from Divine Llaneta on May 28, 2024
Thank you for staying with us, we appreciate your feedback, we are delighted to learn you enjoyed your stay with us, we hope to assist you soon in your future stays, River Rock Casino Management Team

8/10 Good

ANTHONY

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything was all good
Stayed 1 night in May 2024
Response from Divine Llaneta on May 28, 2024
Thank you for staying with us, we appreciate your feedback, we are delighted to learn you enjoyed your stay with us, we hope to assist you soon in your future stays, River Rock Casino Management Team

6/10 Okay

Snoa, Seattle

Traveled with family and small children
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
What I did like about this place is the rooms are clean. Non smoking casino. The walls are thick, wasn’t able to hear next door. A few things I dislike, not enough towels for the pool area. Parking sucks, was not impressed with the breakfast. My husband and I came across Racist people who also stayed there.
Stayed 2 nights in May 2024
Response from Divine Llaneta on May 28, 2024
Thank you for staying with us, we appreciate your feedback, we are delighted to learn you enjoyed your stay with us, we also apologize for the experience with the pool towels, parking, breakfast and having to encounter disrespectful guest, however we will investigate this further, we hope to assist you soon in your future stays, River Rock Casino Management Team

6/10 Okay

Jennie

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
The staff member that checked us in didn't seem to know where anything in the area was, claimed he lived in Surrey so he didn't know the area. If you work in Richmond at a hotel, I feel like you SHOULD know where things like a convenience or liquor store is near your hotel. Also, the free parking is VERY far away and the staff member that checked us in also didn't ask if we had a vehicle to register or check in. We ended up going back to the desk when our friends vehicle arrived and that is when he told me that we didn't need to register it etc. and where the free parking was, not at check in. Would have saved me standing in line again to get this information.
Stayed 1 night in May 2024
Response from Divine Llaneta on May 28, 2024
Thank you for taking the time to share your feedback with us. I sincerely apologize for the inconvenience you experienced during your stay. We are sorry to hear about the lack of local knowledge displayed by our staff member. This is certainly not the standard of service we aim to provide. We will be conducting additional training to ensure all team members are well-informed about the local area and amenities to better assist our guest. I also apologized for the confusion regarding the parking registration process. We understand how frustrating it must have been to make an extra trip to the front desk. We will review our check-in procedures to ensure that all relevant information is communicated clearly to our guest upon arrival. We hope to assist you soon in your future stays, River Rock Casino Management Team

4/10 Poor

Sandy

Liked: Cleanliness
Disliked: Staff & service
Here are the pros of this hotel. - close to Richmond night market (which is why we intended on staying here) - pool area for the kids - clean rooms - nice valet attendants Here are the pros of this hotel - lack of personality from the front desk staff (during my check in, I have mention 3 times it was my first time staying at the resort. None of those times, did she offer to give me a map of the hotel even tho it is small. But at least be informative. At the end I asked for the map.) - Racism. my friends whom stayed there with us. We’re in the elevator, speaking our language (not English) to discuss where to go eat. 2 Caucasian girls in the elevator whom we do not know said “Ching Chong”. We laughed it off, mind u I am an Asian American. - food court was meh - breakfast at the buffet was definitely a NO! I would not recommend this place to my friends. But if you want a clean resort and nice pool area then could be for you. I will never stay here again… pool and clean rooms don’t beat the lack of customer service and rude guests.
Stayed 3 nights in May 2024
Response from Divine Llaneta on May 27, 2024
Thank you for taking the time to share your feedback about your recent stay with us. We sincerely apologize for the shortcomings you experienced during your stay, especially regarding the lack of customer service and the inappropriate behavior you encountered.We strive to provide a welcoming and respectful environment for all guests, and it is disheartening to hear that we fell short in this instance. Your comments about the front desk staff and the incident in the elevator have been noted, and we will address these issues immediately with our team to ensure they do not happen again. Regarding the food court and breakfast, we appreciate your honest feedback, and we will notify our food & beverage manager regarding your concerns. Thank you once again for bringing this to our attention. We hope to see you back in the future stay and this time hope to provide the quality service you deserve. River Rock Casino Management Team.

6/10 Okay

Michelle, Duncan

Traveled with family
Liked: Cleanliness
One of the elevators wasn’t working and the other one took forever (casino tower)
Stayed 2 nights in May 2024
Response from Divine Llaneta on May 27, 2024
Thank you for staying with us, we appreciate your feedback, we apologize for the experience, however we will investigate this further; we hope to assist you soon in your future stays, River Rock Casino Management Team

10/10 Excellent

Van

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I always have a good time here. Parking is difficult with a tall vehicle, and I had to pay to park outside.
Stayed 1 night in Mar 2024
Response from Divine Llaneta on May 27, 2024
Thank you for staying with us, we appreciate your feedback, we are delighted to learn you enjoyed your stay with us, we also apologize for the experience with the over height parking, however we will investigate this further, we hope to assist you soon in your future stays, River Rock Casino Management Team

4/10 Poor

Christine

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
I don’t usually write reviews. It was a disappointing stay for us. The parking was far. We lugged our things for about a block and half from the parkade to the hotel. There was only ONE working elevator on a busy May long weekend. The pool did not have any towels for the guests. The food choices were surprisingly limited. No one answered the phone at the front desk. For the price we paid… I was really expecting a much better experience.
Stayed 2 nights in May 2024
Response from Divine Llaneta on May 26, 2024
Thank you for staying with us, we appreciate your feedback, we apologize for the experience, however we will investigate this further, we hope to assist you soon in your future stays, River Rock Casino Management Team

10/10 Excellent

Kyla

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love visiting this hotel/resort never disappoints. All the amenities are so great to have so close.
Stayed 2 nights in May 2024
Response from Divine Llaneta on May 26, 2024
Thank you for staying with us, we appreciate your feedback, we are delighted to learn you enjoyed your stay with us, we hope to assist you soon in your future stays, River Rock Casino Management Team

10/10 Excellent

melody

Business traveler, Traveled with partner
Liked: Amenities
under construction need a big pool too for so many guest
Stayed 1 night in May 2024
Response from Divine Llaneta on May 28, 2024
Thank you for staying with us, we appreciate your feedback, we are delighted to learn you enjoyed your stay with us, we also apologize for the experience with the construction, we recognize the need for more extensive facilities to accommodate our guest better, we will take note of it as we plan future improvements. We hope to assist you soon in your future stays, River Rock Casino Management Team

2/10 Terrible

Brad

Traveled with family
Disliked: Staff & service, amenities
Wouldn’t come back. It’s not a resort and the bar staff at the casino will mark down times when you drink and not allow more than a drink an hour. Babysitting adults.
Stayed 1 night in May 2024
Response from Sachin S. on May 25, 2024
We apologize for the inconvenience caused!

6/10 Okay

Jason

Some stuff really seem like they enjoyed their job. Others were just there getting paid. Casino itself was very friendly and nice. Hotel room was average and clean.
Stayed 1 night in May 2024
Response from Sachin S. on May 25, 2024
We apologize for the inconvenience caused!

2/10 Terrible

maria

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Only one person working check-in. Waited 35mins
Stayed 1 night in May 2024
Response from Sachin S. on May 25, 2024
We apologize for the inconvenience caused!

10/10 Excellent

Sophia

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Me: "Where would you prefer to live? [our home city] or Vancouver?" My 4 year old: "I prefer to live in... this hotel!" We had a blast at the River Rock hotel during May long weekend. Our little one loved the swimming pool, and we had the bonus of having a room right above the SkyTrain and in the flight path of planes taking off from YVR... built-in free entertainment! Really close to places we like to visit in Richmond too... restaurants, shopping, Richmond Night Market. Plus easy access to the highway to go into the city. Our room was clean and comfortable. Check-in/out was easy too. My only criticism is the layout of the resort meant a bit of a long walk each day to get to the parking lot (across the street and then on the other side of the resort), and the swimming pool was tricky to find. Signage could be clearer. Also the elevators in the parking lot were broken, along with some of the elevators in the resort itself.
Stayed 2 nights in May 2024
Response from Samuel L on May 24, 2024
Thank you for staying with us. We appreciate your feedback.

6/10 Okay

Fiona

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
We stayed for one night and were very excited to use the pool/hot tub/waterslide. The day we arrived, there were no towels available in the pool so we called the operator and asked for some to be sent. By the time we were ready to get out, there were still no towels, and my husband went to search for some. He ended up running into a hotel staff who was bringing towels from the fitness centre (hand towels.) We went back the next morning after breakfast and still no towels, and laundry bin was overflowing. Very underwhelmed.
Stayed 1 night in May 2024
Response from Sachin S. on May 25, 2024
We apologize for the inconvenience caused!

10/10 Excellent

Trudie Marie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice rooms! Easy check in and out. Friendly staff. Easy to get on the skytrain or take transit
Stayed 3 nights in May 2024
Response from Samuel L on May 24, 2024
Thank you for staying with us. We appreciate your feedback.

10/10 Excellent

Arondeep

Stayed 1 night in Feb 2024
Response from Samuel L on May 24, 2024
Thank you for staying with us. We appreciate your feedback.

4/10 Poor

Michelle

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
No sound proofing given close proximity to the airport; casino staff make you not want to bother going in the casino
Stayed 1 night in May 2024
Response from Sachin S. on May 25, 2024
We apologize for the inconvenience caused!

10/10 Excellent

Gracen

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely stay
Stayed 2 nights in Apr 2024
Response from Samuel L on May 24, 2024
Thank you for staying with us. We appreciate your feedback.

10/10 Excellent

Emilie

Liked: Cleanliness, staff & service, property conditions & facilities
Upgraded to a penthouse suite.
Stayed 1 night in May 2024
Response from Samuel L on May 24, 2024
Thank you for staying with us. We appreciate your feedback.

8/10 Good

Courtney

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2024
Response from Samuel L on May 24, 2024
Thank you for staying with us. We appreciate your feedback.

8/10 Good

Deanne

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Carpets up the stairs and to the spa/gym:pool.need to be changed. Dirty and old does not make for the appearance of a high end spa. Bathroom mirror did not get cleaned during our stay otherwise very pleasant stay
Stayed 2 nights in May 2024
Response from Sachin S. on May 25, 2024
Thank you for your feedback!

4/10 Poor

corey

Disliked: Cleanliness, staff & service, property conditions & facilities
They were preforming cunstruction below are room starting early monring , it wasnt quite construction load hammering and power tools wich made for a crapy morning
Response from Sachin S. on May 25, 2024
We apologize for the inconvenience caused!

2/10 Terrible

Erin

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
I rarely leave reviews but this experience deserved one. I booked this hotel for one night. They are under major maintenance and construction and start at 7 am. They also charge a fee for using credit cards. I would not recommend this hotel
Stayed 1 night in May 2024
Response from Sachin S. on May 25, 2024
We apologize for the inconvenience caused!

8/10 Good

Vladimir

Liked: Cleanliness, staff & service, amenities
Old unreliable elevator
Stayed 1 night in May 2024
Response from Samuel L on May 21, 2024
We greatly appreciate you taking the time to give us your feedback. Our maintenance team are constantly striving to stay on top of the elevator situation, we hope to assist you soon in your future stays. River Rock Casino Management Team

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service
Need more food outlets.
Stayed 1 night in May 2024
Response from Samuel L on May 24, 2024
Thank you for staying with us. We appreciate your feedback.

10/10 Excellent

Losa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Appreciate the Starbucks, gift shop that’s opened late and the awesome pool
Stayed 2 nights in May 2024
Response from Divine Llaneta on May 21, 2024
Thank you for staying with us, we appreciate your feedback, we are delighted to learn you enjoyed your stay with us, we hope to assist you soon in your future stays, River Rock Casino Management Team

8/10 Good

Jim

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Great staff. Nice hotel but a few issues. Breakfast with my kids was a serious pain. Sunday morning our only option was the a la cart menu in the dining area of the restaurant which was tiny, and jammed full, with a line up. Or, the buffet was $50 each for brunch so - no thanks. Lots of construction. Eg both pool Change rooms closed. Also, beware. You can’t watch a hockey game in the bar/restaurant because there are NO screens! The pool and the room was great though and everyone was nice. 6/10 for me because dining was so bunged up.
Stayed 1 night in May 2024
Response from Divine Llaneta on May 21, 2024
Thank you for staying with us, we appreciate your feedback, we are delighted to learn you enjoyed your stay with us, we also apologize for the experience with the breakfast & the pool change rooms, however we will investigate this further, we hope to assist you soon in your future stays, River Rock Casino Management Team

6/10 Okay

George

Traveled with family
Liked: Cleanliness, staff & service
The staff was great the dining was poor
Stayed 1 night in May 2024
Response from Divine Llaneta on May 21, 2024
Thank you for staying with us, we appreciate your feedback, we are delighted to learn you enjoyed your stay with us, we also apologize for the experience with the dining, however we will investigate this further, we hope to assist you soon in your future stays, River Rock Casino Management Team

10/10 Excellent

Don

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk was very helpful Russell was also very helpfull and took our luggage to our room and explained everything about the room thank you so much
Stayed 1 night in May 2024
Response from Samuel L on May 21, 2024
Thank you for staying with us, we appreciate your feedback, we are delighted to learn you enjoyed your stay with us, we hope to assist you soon in your future stays, River Rock Casino Management Team

8/10 Good

Ken

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in May 2024
Response from Divine Llaneta on May 21, 2024
Thank you for staying with us, we appreciate your feedback, we are delighted to learn you enjoyed your stay with us, we hope to assist you soon in your future stays, River Rock Casino Management Team

6/10 Okay

Paula

Stayed 1 night in May 2024
Response from Samuel L on May 24, 2024
Thank you for staying with us. We appreciate your feedback.

10/10 Excellent

Stanis

Close to the Skytrain
Stayed 2 nights in May 2024
Response from Samuel L on May 24, 2024
Thank you for staying with us. We appreciate your feedback.

10/10 Excellent

Scott

Liked: Staff & service, property conditions & facilities
Room was not spotless but the facility was great
Stayed 1 night in May 2024
Response from Divine Llaneta on May 21, 2024
Thank you for staying with us, we appreciate your feedback, we are delighted to learn you enjoyed your stay with us, we also apologize for the experience with the room, however we will investigate this further, we hope to assist you soon in your future stays, River Rock Casino Management Team

8/10 Good

Josh

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel has a unique and fun pool that the kids enjoyed. The sky train station is on site which is unique and very convenient. The main restaurant was under construction in May 2024 during our stay which was unfortunate.
Stayed 2 nights in May 2024
Response from Divine Llaneta on May 20, 2024
Thank you for staying with us, we appreciate your feedback, we are delighted to learn you enjoyed your stay with us, we hope to assist you soon in your future stays, River Rock Casino Management Team

8/10 Good

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Divine Llaneta on May 20, 2024
Thank you for staying with us, we appreciate your feedback, we are delighted to learn you enjoyed your stay with us, we hope to assist you soon in your future stays, River Rock Casino Management Team

8/10 Good

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities
Check in was fast and smooth. Room is clean, no complaints here
Stayed 1 night in May 2024
Response from Divine Llaneta on May 20, 2024
Thank you for staying with us, we appreciate your feedback, we are delighted to learn you enjoyed your stay with us, we hope to assist you soon in your future stays, River Rock Casino Management Team

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lady on reception was in training - she was wonderful and so kind. I was even upgraded which was a treat! The rooms are always clean and the beds so very comfortable. I always stay at River Rock when I'm in Vancouver - I will be back at the beginning of June!!
Stayed 1 night in May 2024
Response from Divine Llaneta on May 20, 2024
Thank you for staying with us, we appreciate your feedback, we are delighted to learn you enjoyed your stay with us, we hope to assist you soon in your future stays, River Rock Casino Management Team

8/10 Good

Emyrick

Traveled with family
Liked: Cleanliness, staff & service, amenities
Safe area to stay
Stayed 1 night in May 2024
Response from Divine Llaneta on May 20, 2024
Thank you for staying with us, we appreciate your feedback, we are delighted to learn you enjoyed your stay with us, we hope to assist you soon in your future stays, River Rock Casino Management Team

10/10 Excellent

Ava

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing wrong with the property, it was great. Just took longer to get to our friends rooms since we were all in different corners
Stayed 1 night in May 2024
Response from Divine Llaneta on May 20, 2024
Thank you for staying with us, we appreciate your feedback, we are delighted to learn you enjoyed your stay with us, we hope to assist you soon in your future stays, River Rock Casino Management Team

10/10 Excellent

yoanka

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service, super clean and constable rooms. The only negative was the restaurant on Sunday, we spent an hour and a half waiting in line to be seated because it was supposedly by reservation. Hotel staff must inform guests at check-in that they need to make reservations for the restaurant from Friday to Sunday.
Stayed 2 nights in May 2024
Response from Divine Llaneta on May 20, 2024
Thank you for staying with us, we appreciate your feedback, we are delighted to learn you enjoyed your stay with us, we also apologize for the experience with the restaurant, however we will investigate this further, we hope to assist you soon in your future stays, River Rock Casino Management Team

10/10 Excellent

Tony

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place! Always stay there when I am in Vancouver!
Stayed 5 nights in May 2024
Response from Samuel L on May 24, 2024
Thank you for staying with us. We appreciate your feedback.

10/10 Excellent

Virginia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy peasy. The planes fly over the hotel but it was cool. Great stay.
Stayed 2 nights in May 2024
Response from Divine Llaneta on May 20, 2024
Thank you for staying with us, we appreciate your feedback, we are delighted to learn you enjoyed your stay with us, we hope to assist you soon in your future stays, River Rock Casino Management Team

6/10 Okay

Janie, Pelly Crossing

Liked: Cleanliness
Disliked: Staff & service
No bathtub or offer for Handicapp; only one person at the desk and it was obvious I cannot stand; rude...also very poor choices for eating in a room when you cannot marshall around the facility
Stayed 2 nights in May 2024
Response from Divine Llaneta on May 28, 2024
Thank you for sharing your feedback. I am deeply sorry to hear about the difficulties you encountered during your stay. We regret that the accessibility features of our hotel did not meet your needs. Your feedback is crucial, and we will review our facilities to ensure they are fully accommodating for all guests. We are also sorry for the lack of assistance and any perceived rudeness from our staff. This is not the level of service we strive to provide, and we will address this with our team immediately. Additionally, we apologize for the limited dining options you experienced. We are constantly looking for ways to improve our offerings and will take your comments into consideration. Thank you for bringing these issues to our attention, we hope to assist you soon in your future stays, River Rock Casino Management Team

6/10 Okay

Sundip

Disliked: Staff & service
Stayed 1 night in May 2024
Response from Divine Llaneta on May 20, 2024
Thank you for staying with us, we appreciate your feedback, we are delighted to learn you enjoyed your stay with us, we hope to assist you soon in your future stays, River Rock Casino Management Team

10/10 Excellent

Craig

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great staff and free parking.
Stayed 1 night in May 2024
Response from Divine Llaneta on May 20, 2024
Thank you for staying with us, we appreciate your feedback, we are delighted to learn you enjoyed your stay with us, we hope to assist you soon in your future stays, River Rock Casino Management Team

10/10 Excellent

Bryan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was close to the airport, designer outlets, and walking trails! Safe area! Friendly staff!
Stayed 3 nights in May 2024
Response from Divine Llaneta on May 18, 2024
Thank you for staying with us, we appreciate your feedback, we are delighted to learn you enjoyed your stay with us, we hope to assist you soon in your future stays, River Rock Casino Management Team

6/10 Okay

john

Traveled with partner, Traveled with family
Liked: Cleanliness
Good standard bed, fairly clean. The room we had had a view of a train station and was busy/noisy. Not much of a casino and limited drinks and food.
Stayed 2 nights in May 2024
Response from Divine Llaneta on May 18, 2024
Thank you for staying with us, we appreciate your feedback, we are delighted to learn you enjoyed your stay with us, we also apologize for the experience with the SkyTrain noise, however we will investigate this further, we hope to assist you soon in your future stays, River Rock Casino Management Team

10/10 Excellent

Miguel

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Casino being across and having a word class poker room
Stayed 3 nights in May 2024
Response from Divine Llaneta on May 18, 2024
Thank you for staying with us, we appreciate your feedback, we are delighted to learn you enjoyed your stay with us, we hope to assist you soon in your future stays, River Rock Casino Management Team

10/10 Excellent

Elizabeth

Liked: Staff & service, property conditions & facilities
Room was great and loved we were on a train stop
Stayed 1 night in May 2024
Response from Divine Llaneta on May 20, 2024
Thank you for staying with us, we appreciate your feedback, we are delighted to learn you enjoyed your stay with us, we hope to assist you soon in your future stays, River Rock Casino Management Team