2/10 Terrible
Amber
Traveled with family
May 31, 2024
Disliked: Staff & service, property conditions & facilities
We reserved the lodge last min on our drive up from Virginia, for two nights unfortunately we were delayed due to weather and traffic so I called the lodge to let them know we needed to stop and stay elsewhere and was told no worries at all be safe and will see you tomorrow, very friendly and supportive. The next day we continued our drive and finally arrived to the lodge around 7pm the 2nd night. We were exhausted and went straight to sleep. The next morning we checked out, later that day we see our charges were for two nights stay, never once was it mentioned that we would be charged for both nights. When I questioned the charge I was told in a very short response well we have a 30day cancellation policy. So I made a reservation 2days prior and never was the policy mentioned throughout our conversation so please be very careful when reserving at this lodge, things were very misleading😔
Amber
Stayed 2 nights in May 2024