"My stay at the residence inn was very nice the staff was great. Unfortunately, I booked a room with a pull out couch and they put me in a room with out one. I feel that if they was unable to fulfill what I needed and paid for then I should have been able get a lower rate or an upgrade. When I checked in the staff member didn’t inform me of this until I called downstairs. If it was communicated by the staff member of the unfortunate circumstances of the room and the inability to have what I paid...