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Loved my stay, usually do not write reviews but decided to leave a mark this time. Service - great, special thanks to Ivan and Carolina for accommodating my requests. Wi-fi - great, available across the whole property. Food - usual mexican one, always smth to find. Beach and areas - well maintained. The issue in this hotel is with A/Cs. They are so dated that never work, neither in rooms nor in common areas, you can not hide from the heat. Buildings have 3 levels, ground floors have AC working but the rooms have crazy smell of mold, we had to change it, with Ivan’s ( blond guy at the front desk, very nice to chat with and always eager to help or improve customer experience, THANKS A TON!)help moved to the 3rd floor which is much drier but A/C works very poorly, so, the nights were sweaty in unpleasant way. On the good side, the hotel does go through renovation, as concludes , should get a perfect score from me.

We really enjoyed this property! We went for my wife’s birthday and the staff really goes over the top to celebrate the special occasion. Our butler Alain and Janet were wonderful and accommodating. We will be back in the future!

We had a small vow ceremony with some friends. We organized a small dinner on the beach that turned out great. The staff actually went above and beyond. There provided service that we didn’t expect. In addition, the dinner set up they did was incredible. I’ll never forget it. I would definitely stay here again. The one think I would have liked to know ahead of time was the $1000 hold for incidentals, that was kinda is steep. Also be forewarned that you can head everything in your room and there is no insulation. Other than that. Perfect place.

Excellent staff. Mr. Estrada was so amazing at el patio restaurant

The esthetic of the hotel itself was amazing! The walk into pool from your patio was perfect and convenient . The beach side was clean and never too crowded, the water was absolutely beautiful & warm! The food there was pretty good, but pricey . There is a restaurant directly across from the hotel with better more authentic food and more reasonably priced , I would recommend going there instead . The Rooms were esthetically pleasing , but very small and the lighting was terrible. It only had 2 small mirrors , the only 2 full body length mirrors were found outside by the pool/ restaurant. Unfortunately the rooms always felt damp and humid & the rooms smelled awful!!!! Everytime we came back to our room it smelled like Seward gas. We tried covering all the drains with towels but it never helped! Overall the hotel was cute & the staff was friendly. Holbox is a beautiful place and recommended everyone going ! The rooms themselves could have been better . I still can’t get over the smell and how uncomfortable the beds & pillows were.